CONVERGENCE NOVEMBER - DECEMBER 2016
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Editorial Board<br />
Another year comes to an end...<br />
with a New Beginning<br />
Doesn't it feel just like yesterday that the year <strong>2016</strong> had begun?<br />
That you just started a new job, got news of a promotion, shared<br />
with friends and family that you're expecting a child! Or that you<br />
aced all your papers and went on that long but much awaited<br />
holiday? Whether you forged and cemented new relationships and<br />
connections or moved away from moments and situations that held<br />
you back..., everything that begins must come to an end. As the<br />
year ends, it is only timely that you may choose to reflect on everything<br />
that has been said and done. However, that does not mean it<br />
ends here.<br />
This is just the ending that spurs on to a new beginning as we prepare<br />
ourselves for 2017, its challenges, motivations and everything else<br />
that may be in store for you and everyone else. With that being<br />
said, here's the last edition of Convergence to get you going for<br />
the rest of <strong>2016</strong>.<br />
Allow us to fill your minds with some last-minute travelling, so, start<br />
flipping those pages!<br />
If you're looking for unique accommodation, stay at one of five ice<br />
suite hotels for a chilly winter holiday or if you're looking for a sunny<br />
Christmas, head on over to Camiguin Island, The Philippines, because<br />
who wants to wear five layers of clothing and risk falling sick, right?<br />
From Us<br />
To You<br />
The Editorial Board<br />
Nik Anis Nik Zakaria<br />
Ida Rahayu Mohd Jamli<br />
Noor Hafiza Ruslan<br />
M Fariz Qisti M Takwir<br />
Coordinators<br />
Nurul Farehah Norsam<br />
Siti Fatimah Azrina Mohamed Azri<br />
On an international scale, set off to South Africa's Cape Town and<br />
get frisky with the sharks or walk through the walls that kept South<br />
Africa's revolutionary leader, Nelson Mandela for 27 years at Robben<br />
Island. Christmas falls on December 25 and it's usually spent with<br />
a decorated family meal but did you know that it is a tradition to<br />
have Kentucky Fried Chicken on Christmas Day in Japan? Strange<br />
yet interesting!<br />
Furthermore, Malaysia Airports wants you to feel and be treated<br />
with the best of the best while going through its airports and it does<br />
not matter if it is for a few minutes or while waiting for your next<br />
flight in the next three hours.<br />
Runway to Success 2020 (RtS 2020), the airport operator's five-year<br />
business plan, seeks to address and enhance the Total Airport<br />
Experience (TAE) for all passengers under the plan's first thrust of<br />
strengthening core operations. Read all about the idea of promoting<br />
a customer-centric culture in airport operations to provide an<br />
innovative airport experience for all passengers, airlines and retailers<br />
in our Inspiration segment of the magazine.<br />
Alas, travelling to spark inspiration or in search of good eats, we<br />
hope all these stories will entertain and inspire you. We wish you<br />
Merry Christmas, Happy New Year and we'll see you in 2017!<br />
The Editorial Board, Convergence<br />
1
CONTENTS<br />
FEATURES<br />
<strong>NOVEMBER</strong>- <strong>DECEMBER</strong> <strong>2016</strong><br />
30<br />
30<br />
52<br />
54<br />
69<br />
Experience<br />
The Body Shop<br />
Destinations<br />
3 Days/2 Nights in Camiguin Island<br />
Destinations<br />
African Beauty: Captivating Cape Town<br />
Destinations<br />
Strange Museums around the World<br />
52<br />
78<br />
69<br />
54<br />
82<br />
96<br />
78<br />
82<br />
86<br />
96<br />
Airlines<br />
AirAsia A320's Neo Aircraft and Japan Airlines' New<br />
Boeing Aircraft<br />
Airlines<br />
Business Class – Thai Airways<br />
Business<br />
Total Airport Experience: Providing Unique Experiences<br />
Lifestyle<br />
Special Feature – Christmas around the World
4<br />
8<br />
12<br />
16<br />
26<br />
39<br />
42<br />
REGULARS<br />
Convergence of People Around the World<br />
KLIA Directory<br />
klia2 Directory<br />
A Guide to the Best of Kuala Lumpur<br />
Go Big or Go Home with ERAMAN<br />
Retail Indulgence<br />
• Royal Selangor<br />
• Spa Ceylon<br />
Quick Eats<br />
• Dome<br />
• Top 25 Food Discoveries at KLIA and klia2<br />
• Sama-Sama Hotel<br />
CONTACT <strong>CONVERGENCE</strong><br />
Marketing & Editorial<br />
convergence@acepremier.com<br />
PUBLISHER<br />
Malaysia Airports Holdings<br />
Berhad (487092-W)<br />
Corporate Office,<br />
Persiaran Korporat KLIA,<br />
64000 KLIA,<br />
Sepang,<br />
Selangor Darul Ehsan,<br />
Malaysia.<br />
Tel: +603-8777 7000<br />
Fax: +603-8777 7138<br />
Website:<br />
www.malaysiaairports.com.my<br />
CONCEPTUALISED AND PRODUCED BY<br />
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42 108<br />
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Malaysia.<br />
Tel: +603-7987 0966<br />
Fax: +603-7984 0966<br />
Malaysia Airports<br />
48<br />
90<br />
102<br />
105<br />
108<br />
116<br />
Must Eats @ KLIA/klia2<br />
The View From The Top<br />
Chronicles<br />
Reality Check<br />
What's Converging<br />
A run-down of the latest news and events<br />
from Malaysia Airports<br />
Social Media<br />
MY_Airports<br />
malaysiaairports<br />
Malaysia Airports<br />
COVER IMAGE<br />
2017, Here We Come!<br />
The year <strong>2016</strong> is ending and the holidays<br />
are rolling by quicker than you say<br />
'gesundheit!'. So, what are you waiting<br />
for? If you're spending Christmas and the<br />
New Year at home, we've got some good<br />
articles for you to read while you sit with a<br />
cup of hot chocolate. If you're planning on<br />
spending them elsewhere, browse through<br />
our pages and see if it sparks any ideas!<br />
Happy travelling!
Of People Around The World<br />
BOARDING PASSES TO<br />
<strong>NOVEMBER</strong><br />
Europe<br />
Asia and Australia<br />
Iceland Airwaves <strong>2016</strong><br />
Date: 2 - 6 November <strong>2016</strong><br />
Venue: Reykjavik, Iceland<br />
The winter heats up in the capital city of Iceland<br />
as festival goers spend the days taking in the<br />
wonders of the island and spending nights at the<br />
top clubs in the country. From hipster indie acts<br />
to geysers to after parties, Iceland Airwaves<br />
remains a solid bet for a cold weather festival.<br />
Lewes Bonfire<br />
Date: 5 November <strong>2016</strong><br />
Venue: Lewes, England<br />
Every year on this day, Brits light bonfires and<br />
set off fireworks to remember their good luck in<br />
stumbling upon Guy Fawkes just before he<br />
attempted to blow up Parliament in 1605.<br />
Cake Festival<br />
Date: 12 - 13 November <strong>2016</strong><br />
Venue: Millenáris Park, Budapest, Hungary<br />
The best patisseries and confectioneries come<br />
together to display their most popular cakes and<br />
bakes, including delicate brownies and sweet<br />
macaroons, along with creatively designed cake<br />
specialties.<br />
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Melbourne Cup Carnival<br />
Date: 1 November <strong>2016</strong><br />
Venue: Melbourne, Australia<br />
Touted as the race that stops a nation, the<br />
Melbourne Cup Carnival is an iconic Australian<br />
horse race that exudes all the glitz and glamour<br />
of a Hollywood premiere.<br />
Asia Hotel & Tourism<br />
Investment Conference<br />
(AHTIC)<br />
Date: 27 - 29 November <strong>2016</strong><br />
Venue: Hilton Hotel, Colombo, Sri Lanka<br />
This conference will focus on hotel development<br />
and infrastructure plans in these key markets and<br />
will showcase real projects looking for investment<br />
in Sri Lanka and other emerging destinations.<br />
Taiwan Cycling Festival<br />
Date: 2 October - 13 November <strong>2016</strong><br />
Venue: Throughout Taiwan<br />
Bicycle enthusiasts from around the world<br />
attend this event and are provided with rich<br />
cycling experiences, making this a body and<br />
soul exercise.<br />
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Ironman Brazil <strong>2016</strong><br />
Date: 6 November <strong>2016</strong><br />
Venue: Rio de Janeiro, Brazil<br />
Thousands of athletes from around the world<br />
compete to take the title of Brazil's Ironman.<br />
The mega-triathlon comprises a 3.8 km swim,<br />
180 km cycle and 42 km race and is a test of<br />
persistence, stamina and strength.<br />
Thanksgiving Day Parade<br />
Date: 24 November <strong>2016</strong><br />
Venue: Philadelphia, United States<br />
The nation’s first Thanksgiving Day Parade<br />
keeps the tradition going every year here in<br />
Philadelphia. The parade wows the crowds<br />
with fancy floats, talented marching bands and<br />
other festive entertainment along the Benjamin<br />
Franklin Parkway.<br />
MTLàTABLE – Montréal’s<br />
Restaurant Week<br />
Date: 3 - 13 November <strong>2016</strong><br />
Venue: Montreal, Canada<br />
The Americas<br />
Be among the first people to discover 150<br />
participating restaurants’ unique menus and<br />
book your tables for a gastronomical<br />
adventure!<br />
S<br />
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Africa and The Middle East<br />
International Festival<br />
of the Sahara<br />
Date: 1 November <strong>2016</strong><br />
Venue: Hanish Square, Douz, Tunisia<br />
A spectacular celebration of the arts and<br />
traditions of the desert people drawing both<br />
performers and audience from across Northern<br />
Africa.<br />
Ficksburg Cherry Festival<br />
Date: 17 - 19 November <strong>2016</strong><br />
Venue: Bloemfontein, South Africa<br />
This event showcases a Cherry Jazz Festival,<br />
Clowns busking at showgrounds – balloon<br />
sculpting, face painting, stilt-walking and even<br />
sheep-shearing, apart from cherries, of course!<br />
Lagos Fitness and Wellness<br />
Festival <strong>2016</strong><br />
Date: 19 November <strong>2016</strong><br />
Venue: Teslim Balogun Stadium, Surulere,<br />
Lagos, Nigeria<br />
Activities for the day include swimming,<br />
volleyball, aerobics, boxing, cardio,<br />
abdominals, HIIT, personal workout, yoga,<br />
dance, music and loads of fun. The event is<br />
set to attract over 5,000 visitors, whether<br />
looking for a challenge or a fun and active day<br />
out!<br />
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Europe<br />
BOARDING PASSES TO<br />
<strong>DECEMBER</strong><br />
Of People Around The World<br />
Asia and Australia<br />
Olympia, The London<br />
International Horse Show<br />
Date: 13 - 19 December <strong>2016</strong><br />
Venue: Olympia Exhibition Halls,<br />
Hammersmith Road, London, England<br />
A highlight of the equestrian calendar, see horses<br />
in all their glory with world-class dressage,<br />
showjumping and driving, alongside showing<br />
and fantastic entertainment.<br />
Festival of Lights<br />
Date: 3 December <strong>2016</strong><br />
Venue: Lyon, France<br />
The best light artists meet in Lyon annually to<br />
present over 70 creations for four nights. The<br />
town turns into a huge site of expression and<br />
creativity and a delightful sight for visitors.<br />
Christmas Markets<br />
Date: Late November - 23 December <strong>2016</strong><br />
Venue: Throughout Germany<br />
Germany's Christmas markets offer traditional<br />
delights for the senses: aromas of spiced mulled<br />
wine, gingerbread and sausage fill the air as you<br />
wander through the finger-tingling cold streets,<br />
soaking up the festive atmosphere.<br />
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Big Mountain Music Festival<br />
Date: 10 - 11 December <strong>2016</strong><br />
Venue: Khao Yai, Nakhon Ratchasima (Korat)<br />
province, Thailand<br />
The Big Mountain Music Festival is a two-day<br />
large music festival in Thailand. It all began with<br />
the concept “Mun Yai Mak” (Mun - Craziness,<br />
Yai - Huge, Mak – Many) in 2010 with an<br />
attendance of 20,000 people.<br />
MotorWorld Sydney<br />
Date: 1 - 4 December <strong>2016</strong><br />
Venue: Ferrers Road, Eastern Creek, Sydney,<br />
Australia<br />
MotorWorld Sydney is a dynamic, interactive<br />
automotive festival, a great day out for the family<br />
and motoring enthusiast alike.<br />
Hanakawado Hakidaore-ichi<br />
Shoe Market<br />
Date: 17 - 18 December <strong>2016</strong><br />
Venue: Hanakawado Park, Hanakawado<br />
wholesale district, Tokyo, Japan<br />
Some 30 to 40 retailers and wholesalers open stalls<br />
in and around Hanakawado Park and sell products<br />
from footwear all the way to handbags, accessories,<br />
leather goods, scarves, hats, belts and wallets, all<br />
at bargain prices<br />
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Art Basel Miami<br />
Date: 1 - 4 December <strong>2016</strong><br />
Venue: Miami, Florida, United States<br />
While the epicentre is the Miami Beach<br />
Convention Center, there are dozens of offshoots<br />
in the form of off-beat and off-centre art<br />
fairs strewn throughout the city. And not all of<br />
the art is ungodly expensive. Many incredible<br />
pieces are around USD1,000, which you can take<br />
home from what's become the world's most<br />
talked about art fair.<br />
Junkanoo Parade<br />
Date: 26 December - 1 January 2017<br />
Venue: Nassau, Bahamas<br />
A celebration of life and freedom, the festival<br />
attracts large crowds of Bahamians and visitors<br />
and has become a spectacle of colour and<br />
celebration. The parade starts from the British<br />
Colonial Hilton Hotel with dancers shortstepping<br />
or “rushing” as it is locally known, to<br />
the unique sounds of pulsating drums, cowbells,<br />
horns and whistles.<br />
Snowglobe <strong>2016</strong><br />
Date: 29 December - 1 January 2017<br />
Venue: South Lake Tahoe, California,<br />
United States<br />
The Americas<br />
This annual concert brings top-notch EDM<br />
(electronic dance music) to a ski town. Music<br />
shakes your chest. Fireworks explode and<br />
imagine a club filled with thousands of EDM fans<br />
dancing in the middle of winter.<br />
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Africa and The Middle East<br />
Lantern of St. Louis<br />
Date: 24 - 31 December <strong>2016</strong><br />
Venue: St. Louis, Senegal<br />
For a Carnaval-like celebration in Africa, it doesn’t<br />
get much better than the lantern celebrations<br />
in Saint Louis. During the event, people get<br />
dressed up in elaborate costumes and decorate<br />
gigantic lanterns that float down the colonial<br />
streets of the city.<br />
Cape Town Carnival –<br />
New Year's Eve Party<br />
Date: 31 December <strong>2016</strong><br />
Venue: Ballroom, Sun International Casinos,<br />
Cape Town, South Africa<br />
Ring in the New Year at this family-styled event<br />
with extravagant costumed performers,<br />
musicians, floats and gourmet street food, all of<br />
which reflect the diversity of Cape cultures and<br />
cuisines.<br />
Swahili Fashion Week <strong>2016</strong><br />
Date: 2 - 4 December <strong>2016</strong><br />
Venue: Dar es Salaam, Tanzania<br />
The 3 day event sees some of Africa's biggest<br />
designers converge in Dar es Salaam to witness<br />
and take part in what has become East and<br />
Central Africa's biggest fashion spectacle.<br />
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Of People Around The World<br />
HAPPENING MALAYSIA<br />
<strong>NOVEMBER</strong><br />
Islamic Lifestyle Festival<br />
Kuala Terengganu<br />
Date: 3 - 5 November <strong>2016</strong><br />
Venue: Terengganu Trade Centre,<br />
Kuala Terengganu<br />
This event showcases fashion, beauty, wellness<br />
products, health, fitness, travel, food and beverages,<br />
education, banking and financial products from the<br />
cream of the crop companies representing all<br />
relevant industries.<br />
Malaysia Fashion Week<br />
Date: 2 - 5 November <strong>2016</strong><br />
Venue: Matrade Exhibition & Convention<br />
Centre (MECC), Kuala Lumpur<br />
Fashionistas take note as the event you have been<br />
waiting for is here. Walk the catwalk, marvel at<br />
latest collections and be inspired by the latest<br />
designs, quality textiles and high-quality fashion<br />
accessories and many more.<br />
Malaysia International<br />
Jewellery Festival<br />
E A A<br />
Date: 11 - 14 November <strong>2016</strong><br />
Venue: Kuala Lumpur Convention Centre,<br />
Kuala Lumpur<br />
This event will give jewellery enthusiasts, private<br />
jewellery collectors and high-end jewellery retailers<br />
the chance to admire and purchase uniquely<br />
crafted designer masterpieces.<br />
EcoWorld MultiGP Drone<br />
Racing Championship <strong>2016</strong><br />
Date: 12 - 13 November <strong>2016</strong><br />
Venue: Eco Gardens, Selangor<br />
MultiGP is an authentic and competitive drone<br />
racing organisation for first-person view (FPV)<br />
radio-controlled aircraft. Own a drone? Time to<br />
sign up!<br />
Rockaway Finale <strong>2016</strong><br />
Date: 19 November <strong>2016</strong><br />
Venue: Extreme Park, Bukit Jalil, Selangor<br />
Rockaway is the biggest rock festival and the first<br />
of its kind in Malaysia. It has in the past featured<br />
the likes of Bring Me The Horizon, Dashboard<br />
Confessional, You Me At Six, Sum 41 and<br />
Paramore among many others.<br />
Bamboo Music Festival<br />
S M M<br />
Date: 23 November <strong>2016</strong><br />
Venue: Tun Hamdan Community Hall,<br />
Tamparuli, Sabah<br />
Come and celebrate the versatility of Sabah's<br />
bamboo music instruments which will be a day<br />
filled with cultural activities such as traditional<br />
music performances by the Bamboo Orchestra,<br />
traditional sports, bamboo product exhibits and<br />
sales.<br />
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HAPPENING MALAYSIA<br />
<strong>DECEMBER</strong><br />
Of People Around The World<br />
Sibu Big Bike Week <strong>2016</strong><br />
Date: 2 - 4 December <strong>2016</strong><br />
Venue: Sibu, Sarawak<br />
The Sibu Bike Week has become an international<br />
affair judging by the around 2,000 bikers from<br />
across the globe participating in its fourth edition<br />
last year. Games, bikes, exhibitions, competitions<br />
and even live bands. Biker or not, join the fun!<br />
International Education Fair<br />
Date: 17 - 18 December <strong>2016</strong><br />
Venue: Kuala Lumpur Convention Centre,<br />
Kuala Lumpur<br />
Organised by the Ministry of Education in Malaysia,<br />
the fair partners with a plethora of international,<br />
schools, colleges and universities to provide<br />
graduates and students the opportunities to study<br />
courses ranging from accounting to actuarial<br />
science.<br />
FIM Asia Supermoto<br />
Championship <strong>2016</strong><br />
A E S<br />
Date: 16 - 18 December <strong>2016</strong><br />
Venue: Dataran Merdeka, Kuala Lumpur<br />
Federation International Motorcycle of Asia (FIM<br />
Asia) Supermoto Championship is the highest<br />
standard of supermoto racing in the Asia<br />
continent till it covers 28 countries. The<br />
champion with the most accumulated points<br />
will win, ranking him as the No.1 Supermoto<br />
rider in Asia.<br />
Penang Island Jazz Festival<br />
Date: 1 - 4 December <strong>2016</strong><br />
Venue: The Bayview Beach Resort Gardens,<br />
Batu Ferringhi, Penang<br />
An annual destination for jazz lovers from all over<br />
the World, the festival’s four-day programme<br />
includes the outdoor Jazz By The Beach stage,<br />
Creative Malaysia Fringe programme, music<br />
workshops, Island Music forum and Jazz gallery<br />
exhibitions.<br />
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Santa Run Kota Kinabalu <strong>2016</strong><br />
Date: 18 December <strong>2016</strong><br />
Venue: Likas Stadium, Kota Kinabalu, Sabah<br />
Here’s a chance for you to be Santa for a day.<br />
Donning a custom-designed red Santa Claus<br />
t-shirt, you can run and do charity at the same<br />
time.<br />
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Malaysian Furniture &<br />
Furnishings Fair<br />
Date: 24 - 26 December <strong>2016</strong><br />
Venue: Kuala Lumpur Convention Centre,<br />
Kuala Lumpur<br />
If you’re looking to renovate, this fair will have you<br />
covered. Everything from doors and windows to<br />
bedroom and office furniture, give IKEA a miss<br />
and head on over to this exhibition instead.<br />
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Experience Malaysia L5 11<br />
Khazanah Exotic L5 16<br />
Royal Selangor L5 17<br />
Fashion Accessories & Apparel<br />
Bonia L5 18<br />
Sunglass Hut L5 21<br />
Kashkha L5 31<br />
Sembonia L5 39<br />
Chocolates & Confectionery<br />
Chocolates @ Departure L5 19<br />
Famous Amos Cookies L5 35<br />
Children’s Apparel & Toys<br />
Kiddies L5 36<br />
Convenience Store<br />
7-Eleven L5 09<br />
Travel Retail Essential<br />
DFZ Travel Electrical Gadgets L5 25<br />
SERVICES<br />
Banking<br />
CIMB Bank L5 26<br />
CIMB E-Banking L5 15<br />
8
TAXI<br />
TAXI<br />
TAXI<br />
TAXI<br />
KLIA Directory<br />
To KLIA Express<br />
L2 03<br />
To/From<br />
Parking<br />
C&D<br />
G1<br />
G2<br />
L3 02<br />
Domestic<br />
Arrival Hall<br />
L3 01<br />
Carousel M<br />
Carousel L<br />
L3 09<br />
L3 04<br />
L3 10<br />
Carousel K<br />
L3 05<br />
Carousel J<br />
L3 06<br />
L3 07<br />
Carousel H<br />
Carousel G<br />
L3 19<br />
Carousel F<br />
CUSTOM CLEARANCE<br />
Baggage<br />
Reclaim Area<br />
Carousel E<br />
Carousel C<br />
Carousel C<br />
L3 20<br />
Carousel B<br />
IMMIGRATION<br />
L3 21<br />
Carousel A<br />
To/From<br />
Bus Station<br />
C&D<br />
L2 01 L2 02<br />
?<br />
P<br />
To<br />
Sama-Sama<br />
Hotel<br />
LEVEL 2<br />
L2 04<br />
L2 06<br />
?<br />
P<br />
To/From<br />
Parking<br />
A&B<br />
G3<br />
G4<br />
G5<br />
L3 11 L3 12<br />
L3 13<br />
G6<br />
L3 14<br />
International<br />
Arrival Hall<br />
L3 15<br />
L3 16<br />
L3 17<br />
L3 18<br />
L3 19<br />
L1 01<br />
To/From<br />
Level 2<br />
Parking<br />
L1 05 L1 02<br />
Tour Coach Lounge/Metered Taxi Lounge<br />
L1 03 L1 04<br />
KLIA Express<br />
ARRIVAL LEVEL (Level 3)<br />
G7<br />
G8<br />
LEVEL 1<br />
Courier Services<br />
Post Office L5 30<br />
Ticketing Services<br />
AirAsia Sales Counter L5 01<br />
MAS Ticket Counter L5 03/04<br />
Lufthansa Ticket Centre L5 07<br />
Emirates Ticket Centre L5 06<br />
Baggage Services<br />
Super Strap L5 02/08<br />
Others<br />
KLIA Premier Access L5 27<br />
Royal Malaysian Customs L5 10<br />
VIP Lounge L5 28<br />
MEZZANINE LEVEL (LEVEL 4)<br />
FOOD & BEVERAGE<br />
Food Court<br />
Food Paradise L4 01<br />
ARRIVAL LEVEL (LEVEL 3)<br />
FOOD & BEVERAGE<br />
Cafés<br />
The Coffee Bean & Tea Leaf L3 14<br />
Malaysian Wok L3 09<br />
Grab & Go<br />
Dunkin’ Donuts L3 10<br />
Nelson's L3 13<br />
Fast Food<br />
Burger King L3 16<br />
SHOPPING<br />
Chocolates & Confectionery<br />
Chocolates L3 06<br />
Chocolates<br />
@ Arrival Duty Free<br />
Convenience Stores<br />
L3 21<br />
Airport Shoppe L3 02<br />
7-Eleven L3 15<br />
Duty Free<br />
Liquor & Tobacco L3 20<br />
Fragrance & Cosmetics<br />
Fragrance & Cosmetics L3 19<br />
Fashion Accessories & Apparel<br />
Kashkha L3 01<br />
SERVICES<br />
Telecommunications<br />
Celcom L3 07<br />
Baggage Services<br />
Left Luggage L3 19<br />
Service Counters<br />
Malaysian Healthcare Travel<br />
Council Medical Concierge<br />
L3<br />
11/17<br />
Resorts World L3 18<br />
Selangor Information Counter L3 12<br />
Tourism Malaysia L3 05<br />
Food Court<br />
LEVEL 2<br />
FOOD & BEVERAGE<br />
Food Garden L2 04<br />
SHOPPING<br />
Convenience Stores<br />
Top.News.Com L2 01<br />
D’ Bazaar L2 03<br />
Jasmart L2 06<br />
Cafés<br />
LEVEL 1<br />
FOOD & BEVERAGE<br />
Hameed Dalca Curryhouse L1 01<br />
Deli N Meals L1 03<br />
Hameed Exotic Drinks L1 05<br />
SHOPPING<br />
Convenience Stores<br />
Convenience Store L1 04<br />
Jas & Jas Convenience Store L1 02<br />
9
KLIA Directory<br />
To Gate<br />
B2 - B11<br />
CPD 01<br />
CPD 07 CPD 12<br />
CPD 02 CPD 02 CPD 02<br />
CPI 01<br />
CPD 08<br />
CPD 09<br />
CPD 03<br />
CPD 10<br />
CPD 04<br />
CPD 11<br />
CPD 05<br />
CPD 06<br />
CPD 13<br />
Immigration<br />
Aerotrain to<br />
Satellite Building<br />
Transfer Counter<br />
To Gate H2-H11<br />
CPI 08<br />
CPI 02<br />
CPI 01 CPI 01<br />
CPI 03<br />
CPD 14 CPD 15<br />
CPI 04<br />
To Gate<br />
A2 - A11<br />
CPD 17 CPD 16<br />
CPI 05<br />
CPI 01<br />
CONTACT PIER DOMESTIC LEVEL (CPD)<br />
CPI 06 CPI 01 CPI 07<br />
Transfer<br />
Counter<br />
To Gate G2-G11<br />
CONTACT PIER INTERNATIONAL LEVEL (CPI)<br />
Cafés<br />
[CPI]<br />
CONTACT PIER<br />
INTERNATIONAL<br />
FOOD & BEVERAGE<br />
Old Town White Coffee CP1 05<br />
Starbucks Coffee CP1 08<br />
Gift & Souvenirs<br />
SHOPPING<br />
Karyaneka CP1 03<br />
Children’s Apparel & Toys<br />
Kidz Smart Tunnel CP1 06<br />
Duty Free<br />
Eraman Duty Free Shopping<br />
Mall @ Contact Pier<br />
CP1 01<br />
Eraman Fashion Zone F CP1 02<br />
Speciality Store<br />
Harrods CP1 04<br />
Sleeping Facility<br />
SERVICES<br />
SnoozeKL CP1 07<br />
[CPD]<br />
CONTACT PIER DOMESTIC<br />
Fast Food<br />
FOOD & BEVERAGE<br />
Marrybrown CPD 13<br />
Cafés<br />
Jonker Walk Kopitiam CPD 01<br />
SHOPPING<br />
Books, Souvenirs and Gifts<br />
Convenience Store CPD 15<br />
TWG CPD 12<br />
Chocolates & Confectionary<br />
Famous Amos CPD 17<br />
Emporium<br />
The Flying Emporium CPD 02<br />
Fashion Accessories & Apparel<br />
Pedro CPD 11<br />
Charles & Keith CPD 10<br />
Michael Kors CPD 09<br />
Swiss Watch Gallery CPD 08<br />
Wear + When CPD 06<br />
Victoria’s Secret Beauty &<br />
Accessories<br />
Luxury Boutiques<br />
CPD 03<br />
Rolex CPD 07<br />
TUMI CPD 05<br />
Montblanc CPD 04<br />
SATELLITE BUILDING<br />
PASSENGER LEVEL (LEVEL 1)<br />
Cafés<br />
FOOD & BEVERAGE<br />
Dôme Café SE 16<br />
Malaysian Recipe Café SS 20<br />
The Coffee Bean & Tea Leaf SN 13<br />
SHOPPING<br />
Fashion Accessories & Apparel<br />
Charles & Keith SE 15<br />
From Time to Time SE 05<br />
Kashkha SW 01/02<br />
Pandora SN 12<br />
Sunglass Shop SE 17<br />
Swarovski SE 13<br />
TIME SW 04<br />
Beauty, Health and Wellness<br />
Guardian SW 05<br />
L’Occitane SE 12<br />
The Body Shop SN 03<br />
Gifts & Souvenirs<br />
Karyaneka SW 03<br />
Khazanah SN 14<br />
Made in Malaysia SE 04<br />
Malaysian Heritage<br />
& Souvenirs<br />
SN 04<br />
Mystical Borneo SW 10<br />
Royal Selangor SN 08<br />
Books & Magazines<br />
WHSmith SW 12<br />
10
KLIA Directory<br />
SE M03<br />
SW07<br />
SW08<br />
(SW)<br />
(SN)<br />
West Zone<br />
North Zone<br />
Luxury Boutiques<br />
Braun Büffel SS 21<br />
Bvlgari SS 03<br />
Coach SS 19<br />
Hermès SS 16<br />
Hugo Boss SS 10<br />
MCM SS 04<br />
Longchamp SS 05<br />
Montblanc SS 17<br />
Ralph Lauren SS 14<br />
Rolex<br />
SN 07<br />
SW02<br />
SW01<br />
SW 13a<br />
Salvatore Ferragamo SS 13<br />
TUMI SW 06<br />
Versace SS 15<br />
Michael Kors<br />
SW 13b<br />
Bally SS 11<br />
Chocolates & Confectionery<br />
Godiva SS 18<br />
Cigars<br />
SW03<br />
SW04<br />
SW05<br />
SW06<br />
SN08<br />
Cigars SW 14<br />
Children’s Toys<br />
Hamley’s SN 05<br />
IT & Digital Lifestyle<br />
Gadgetronic SE 11<br />
Jewellery<br />
SN15<br />
SN14<br />
SW09<br />
SW10<br />
SN06<br />
To Gates C11-C17<br />
Aerotrain Baggage<br />
Reclaim Area<br />
SN13<br />
ATM<br />
To Gates C1-C6<br />
SN12<br />
SN11<br />
CH04<br />
SN05<br />
SW13a<br />
SW13b<br />
SW12<br />
SW11<br />
SN04<br />
SN10<br />
SN09<br />
CH03<br />
SW14<br />
SN01<br />
SN03<br />
CH 02<br />
CH<br />
CH<br />
ATM<br />
SN02<br />
SE12<br />
SE13<br />
Gold City SN 09<br />
Habib SN 10<br />
Zam Gems SN 11<br />
CH 01<br />
SS02<br />
SS03<br />
PASSENGER LEVEL<br />
(LEVEL1)<br />
SE11<br />
SS15 SS14<br />
SS16<br />
SS17<br />
SS18<br />
SS19<br />
SS20<br />
SS04<br />
SE10<br />
SS05<br />
SE09<br />
SE15<br />
SE14<br />
To Gates C31-C37<br />
SS06<br />
SE08<br />
SS13<br />
SS21<br />
SS07<br />
SE16<br />
SS12<br />
SE17<br />
SE02<br />
Duty Free<br />
SS11<br />
SE 18<br />
SE03<br />
Chocolates @<br />
Satellite Duty Free<br />
SE 02<br />
Eraman Duty Free (East) SE 03<br />
Eraman Duty Free (North) SN 07<br />
Food Gifting<br />
SS10<br />
Lao Jie Fang (East) SE 18<br />
Lao Jie Fang (North) SN 15<br />
Perfumes & Cosmetics<br />
Colours & Fragrances SS 02<br />
Colours Beauty Boutique CH 01<br />
Dimensi Eksklusif Perfumes<br />
& Cosmetics<br />
Dimensi Eksklusif Perfumes<br />
& Cosmetics<br />
SN 02<br />
CH 02<br />
Giorgio Armani CH 03<br />
Jo Malone CH 04<br />
Speciality Store<br />
Lonely Planet and Billabong SE 14<br />
Victoria’s Secret Beauty<br />
& Accessories<br />
Travel and Sports Accessories<br />
SS 12<br />
Sports SE 10<br />
Convenience Store<br />
WHSmith Express SE 08<br />
Health and Beauty<br />
SERVICES<br />
Rest Relax Reflex SW 09<br />
Left Luggage<br />
SE04<br />
To Gates C21- C27<br />
ATM<br />
SS09<br />
SE 05<br />
SS08<br />
(SS)<br />
South Zone<br />
(SE)<br />
East Zone<br />
SE 06<br />
(SN M)<br />
(SW M)<br />
North Zone<br />
SN M06<br />
West Zone<br />
SW M02<br />
Baggage Solution SW 11<br />
SN M08<br />
SW M01<br />
SN M03<br />
SNM09<br />
MEZZANINE LEVEL (LEVEL 2)<br />
Bar<br />
SN M01<br />
To Gates C11-C17<br />
Bones<br />
SPORTS Bar<br />
Cafés<br />
CH M02<br />
CH M<br />
SW M03<br />
To Gates C1-C6<br />
O’Briens<br />
FOOD & BEVERAGE<br />
Old Malaya Kopitiam<br />
Starbucks Coffee<br />
Fast Food<br />
Burger King<br />
Restaurants<br />
Fukuya @ KLIA<br />
Grandmama’s<br />
Nööödles<br />
The Olive Tree<br />
Flight Club<br />
Grab & Go<br />
Boost Juice Bar<br />
Flight Club Grab n' Go<br />
Secret Recipe<br />
Lounges<br />
SERVICES<br />
Cathay Pacific Lounge<br />
China Airlines Lounge<br />
MAS Golden Lounge<br />
Plaza Premium Lounge<br />
Silver Kris Lounge<br />
Thai Royal Silk Lounge<br />
The Emirates Lounge<br />
Wellness Spa<br />
Wellness Salon<br />
CH M01<br />
CH M03<br />
MEZZANINE<br />
LEVEL (LEVEL2)<br />
SE M05<br />
To Gates C21-C27<br />
CH M04<br />
To Gates C31-C37<br />
SS M01<br />
SS M02<br />
SE M07<br />
/M08<br />
SE M01<br />
SS M06<br />
SS M07<br />
SSM08<br />
CH M01<br />
CH M04<br />
SS M07<br />
SN M09<br />
SE M07/<br />
M08<br />
SS M06<br />
SS M05/<br />
M08<br />
SS M01<br />
SW M03<br />
SS M02<br />
SN M01<br />
CH M02<br />
CH M03<br />
SW M01<br />
SE M01<br />
SS M03<br />
SW M02<br />
SN M08<br />
SN M06<br />
SN M03<br />
SE M05<br />
SE M02<br />
SE M03<br />
(SE M)<br />
East Zone<br />
SE M02<br />
SS M03<br />
SS M05<br />
South Zone<br />
(SS M)<br />
11
klia2 Directory<br />
klia2 Directory<br />
[MTB] Main Terminal Building<br />
S2-2-A30B<br />
S2-2-A30A<br />
S2-2-A30<br />
KEY PLAN<br />
S2-2- A30C<br />
Sector 5<br />
Sector 6<br />
Sector 7<br />
Gate P<br />
Satellite<br />
Gate Q<br />
Domestic Arrival International<br />
Arrival<br />
Gate J<br />
Main<br />
Terminal<br />
Building<br />
Sector 4<br />
SKY bridge<br />
Sector 1 Sector 3<br />
Sector 2<br />
Gate K/L<br />
S2-2-<br />
L11<br />
1 2 3 4 5 6 7 8 9 10<br />
S2-2-<br />
1C03B<br />
S2-2-<br />
1C03A<br />
To Parking/Hotel<br />
Baggage<br />
Reclaim<br />
S2-2-<br />
1C05(a)<br />
S2-2-<br />
1C05<br />
S2-2-A35 S2-2-A36 S2-2-A34<br />
S2-2-A32<br />
S2-2-<br />
L01<br />
S2-2-<br />
A31<br />
S2-2-<br />
A31A<br />
Airlines<br />
Office<br />
Lift<br />
Escalator<br />
Staircase<br />
Male Toilet<br />
Female Toilet<br />
Disabled Toilet<br />
Nappy Change<br />
Car Rental Counters<br />
Female Prayer Room<br />
Male Prayer Room<br />
Information Counter<br />
Immigration<br />
Customs<br />
Lounges<br />
ARRIVAL HALL (Level 2)<br />
LEGEND<br />
Taxi Counters<br />
Clinic<br />
Hotel Reservation<br />
Counters<br />
Express Bus<br />
Ticket Counters<br />
Airlines Ticketing<br />
Counters<br />
Baggage Check-In<br />
Left Luggage<br />
Meeting Point<br />
Departure<br />
Arrival<br />
Retail<br />
Food and Beverage<br />
Services<br />
ARRIVAL HALL (LEVEL 2)<br />
FOOD & BEVERAGE<br />
Cafés<br />
Old Town White Coffee S2-2-IC05<br />
SERVICES<br />
Telecommunication<br />
Celcom<br />
S2-2-IC03A<br />
Maxis<br />
S2-2-IC03B<br />
Clinic<br />
Pusat Perubatan Menara S2-2-L01<br />
Maxis<br />
S2-2-IC03B<br />
Baggage Service<br />
Baggage Solutions S2-2-L11<br />
Bureau De Change<br />
CIMB<br />
S2-2-IC05(a)<br />
Emporium<br />
Flying Emporium<br />
Swiss Watch Gallery<br />
Charles & Keith<br />
Victoria’s Secret Beauty &<br />
Accessories<br />
S2-2-A30<br />
S2-2-A30B<br />
S2-2-A30C<br />
S2-2-A30A<br />
INTERNATIONAL ARRIVAL<br />
(LEVEL 2)<br />
SERVICES<br />
Bureau De Change<br />
Kuwait Finance House<br />
Maybank<br />
Emporium<br />
Eraman Duty Free<br />
RETAIL<br />
S2-2-A34<br />
S2-2-A35<br />
S2-2-A31/<br />
A31A/A32/<br />
A36<br />
DEPARTURE LEVEL (LEVEL 3)<br />
FOOD & BEVERAGE<br />
Cafés<br />
The Loaf<br />
S2-3-L02<br />
Starbucks Coffee<br />
S2-3-L01<br />
Dôme Café<br />
S2-3-L41<br />
Puffy Buffy<br />
S2-3-L39<br />
Papparich Express<br />
S2-3-L05<br />
Bumbu Desa<br />
S2-3-L07<br />
Bibik Heritage<br />
S2-3-L40<br />
The Green Market<br />
S2-3-L38<br />
Fast Food<br />
Kentucky Fried Chicken S2-3-L08<br />
Marrybrown<br />
S2-3-L04<br />
Johnny Rockets<br />
S2-3-L03a<br />
12
Airlines<br />
Office<br />
klia2 Directory<br />
S2-3A-L02 S6-3A-L04<br />
DEPARTURE HALL (Level 3A)<br />
S4-3-A01<br />
S2-3-L07<br />
S2-3-L06<br />
S2-3-L05<br />
S2-3-L08<br />
Domestic<br />
Departure<br />
Check<br />
S2-3-L12<br />
S2-3-L11<br />
S2-3-L13<br />
S2-3-L15<br />
S2-3-L14<br />
S2-3<br />
-L16<br />
S2-3<br />
-L49<br />
S2-3<br />
-L48 S2-3<br />
-L47<br />
SKYBRIDGE<br />
(Level 3)<br />
S2-3<br />
Domestic<br />
Transfer<br />
S2-3-L04 S2-3<br />
-L03<br />
S2-3-L03a<br />
S2-3-L02a<br />
S2-3<br />
-L02<br />
International<br />
Departure<br />
S T U V W X Y Z<br />
in<br />
S2-3-L01<br />
S2-3<br />
-L43<br />
S2-3-L40<br />
S2-3<br />
-L39<br />
S2-3<br />
-L42<br />
S2-3<br />
-L39a<br />
S2-3-L38<br />
S2-3-L41<br />
-L17<br />
S2-3<br />
-L34<br />
S2-3<br />
-L33<br />
S2-3<br />
-L20<br />
Check<br />
in<br />
S2-3<br />
-L32<br />
S2-3-L18<br />
S2-3-L19<br />
S2-3-L31<br />
S2-3-L21<br />
S2-3-L22<br />
Airlines<br />
Office<br />
S2-3<br />
-L44<br />
S2-3<br />
-L42<br />
MAIN TERMINAL BUILDING (Level 2A)<br />
DEPARTURE HALL (Level 3)<br />
Grab & Go<br />
Hui Lau Shan<br />
Tasty D’ Lite<br />
Dunkin’ Donuts<br />
Dim Sum On The Go<br />
RETAIL<br />
Speciality<br />
Royal Selangor<br />
Heng Heng Local Delights<br />
The Body Shop<br />
Chocolate Safari<br />
Siti Khadijah<br />
Fashion & Accessories<br />
Carlo Rino<br />
Perfumes & Cosmetics<br />
Beauty Express<br />
S2-3-L03<br />
S2-3-L42<br />
S2-3-L43<br />
S2-3-L06<br />
S2-3-L18<br />
S2-3-L20<br />
S2-3-L13<br />
S2-3-L17<br />
S2-3-L19<br />
S2-3-L14<br />
S2-3-L15<br />
Travel Essentials<br />
KK Supermart<br />
WHSmith<br />
Mylife Healthcare<br />
SERVICES<br />
S2-3-L12<br />
S2-3-L16<br />
S2-3-L21<br />
Bureau De Change/E-Banking<br />
Mach by Hong Leong<br />
CIMB Bank<br />
Ticketing Centre<br />
Air Asia Ticketing Centre<br />
Malindo Ticketing Centre<br />
Baggage Wrap<br />
Excel Wrap<br />
CIMB Bank<br />
Printing Service<br />
Print Expert<br />
Reflexology Service<br />
Santai Reflexology<br />
S2-2-L34<br />
S2-3-L33<br />
S2-3-L32<br />
S2-3-L31<br />
S2-3-L02a<br />
S2-3-L39a<br />
S2-3-L33<br />
S2-3-L09<br />
S2-3-L10<br />
S2-3-L22<br />
INTERNATIONAL<br />
DEPARTURE LEVEL (LEVEL 3)<br />
Liquor & Tobacco<br />
RETAIL<br />
Eraman Wine and Cigar<br />
Eraman Liquor & Tobacco<br />
Fashion & Accessories<br />
Sunglasses<br />
Travel Essentials<br />
Caring Pharmacy<br />
Retail<br />
Be Duty Free<br />
S2-3-L49<br />
S2-3-L48<br />
S2-3-47<br />
S2-3-L42<br />
S4-3-A01<br />
DEPARTURE LEVEL (LEVEL 3A)<br />
FOOD & BEVERAGE<br />
Cafés<br />
Mamak<br />
S2-3A-L02<br />
13
J17<br />
S3-2<br />
-A05<br />
S2-2<br />
-A23<br />
S3-2<br />
-A07<br />
J11<br />
S3-1A<br />
-A08<br />
J18<br />
S3-2<br />
-A08<br />
J16<br />
S1-1A<br />
-A18<br />
P21<br />
S3-2<br />
-A09<br />
J14<br />
S5-1A<br />
-A12<br />
P19 P17<br />
S3-2<br />
-A10<br />
S5-1A<br />
-A11<br />
S5-1A S5-1A<br />
-A10 -A09<br />
P15 P13 P11<br />
S5-1A<br />
-A06<br />
S5-1A<br />
-A04<br />
K20<br />
K22<br />
klia2 Directory<br />
S7-1A-A02<br />
S7-1A<br />
-A04<br />
Q6<br />
GATE Q<br />
(Level 1A)<br />
GATE L<br />
(Level 2)<br />
GATE K<br />
(Level 1A)<br />
S3-1A<br />
-A18<br />
GATE P<br />
(Level 1A)<br />
S7-1A<br />
Q4 Q8 Q10 Q12 Q14<br />
Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19 Q21<br />
-A06<br />
K2 K4 K6 K8 K10 K12 K14 K16 K18<br />
S7-1A<br />
-A08<br />
Internet<br />
Kiosk<br />
S7-1A-A14<br />
P12 P10 P8 P6 P4<br />
S7-1A-A16<br />
L2 L4 L6 L8 L10 L12 L14 L16 L18<br />
S3-2<br />
-A04<br />
S3-1A<br />
-A17<br />
-A06 S3-2<br />
L1 L3 L5 L7 L9 L11 L13<br />
L1 L3 L5 L7 L9 L11 L13<br />
Internet<br />
Kiosk<br />
J22<br />
P9<br />
S5-1A<br />
-A03<br />
Smoking<br />
Lounge<br />
J20<br />
P7<br />
S5-1A<br />
-A02<br />
P5<br />
S5-1A<br />
-A01<br />
J15<br />
P3<br />
J13<br />
P1<br />
S1-1A<br />
-A15<br />
J12<br />
J9<br />
L20<br />
GATE J<br />
(Level 1A)<br />
Cafés<br />
DOMESTIC<br />
DEPARTURE/ARRIVAL<br />
Uncle Lim’s Café<br />
Starbucks Coffee<br />
Grab & Go<br />
Baskin Robbins<br />
Dunkin’ Donuts<br />
The Dough @ klia2<br />
Hot & Roll<br />
Speciality<br />
Upin & Ipin Shoppe<br />
Elianto<br />
LEVEL 1A/GATE J<br />
FOOD & BEVERAGE<br />
RETAIL<br />
Fashion & Accessories<br />
Giordano<br />
Voir Gallery<br />
Sofia Iman<br />
Travel Essentials<br />
myNews.com<br />
Airside Shoppe<br />
J7<br />
J5<br />
J3<br />
J1<br />
S1-1A-A01<br />
S1-1A-A02<br />
S1-1A-A11<br />
S1-1A-A15<br />
S1-1A-A17<br />
S1-1A-A16<br />
S1-1A-A03<br />
S1-1A-A07B<br />
S1-1A-A04<br />
S1-1A-A10<br />
S1-1A-A14<br />
S1-1A-A07A<br />
S1-1A-A13<br />
J10<br />
S1-1A S1-1A<br />
-A13 -A11<br />
S2-2-A10<br />
S1-1A-A06<br />
S1-1A-A05<br />
S1-1A-A04<br />
S1-1A-A03<br />
S1-1A-A02<br />
Cafés<br />
Gloria Jeans<br />
Puffy Buffy<br />
Killiney Kopitiam<br />
Duty Free<br />
The Zon Perfume<br />
& Cosmetics<br />
The Zon Chocolate<br />
& Confectionery<br />
Eraman<br />
Services Lounge<br />
LEVEL 2/GATE L<br />
FOOD & BEVERAGE<br />
RETAIL<br />
SERVICES<br />
Plaza Premium Lounge<br />
Grab & Go<br />
Baker's Cottage<br />
Cafés<br />
J8 J6<br />
S1-1A<br />
-A09<br />
S2-2<br />
S1-1A -A07a<br />
-A08<br />
S1-1A-A01<br />
S2-2<br />
-A07b<br />
Hui Lau Shan<br />
Travel Essentials<br />
Cuir Boutique<br />
L22<br />
J4<br />
LEVEL 1A/GATE K<br />
FOOD & BEVERAGE<br />
RETAIL<br />
S3-2-A04<br />
S3-2-A10<br />
S3-2-A08<br />
S3-2-A05<br />
S3-2-A06<br />
S3-2-A09<br />
S3-2-A07<br />
S3-1A-A18<br />
S3-1A-A17<br />
S3-1A-A08<br />
SATELLITE BUILDING,<br />
INTERNATIONAL DEPARTURE<br />
Cafés<br />
Bread & Batter<br />
Noodlelicious<br />
Grab & Go<br />
Baker's Cottage<br />
Hot & Roll<br />
Restaurants<br />
LEVEL 1A/GATE P<br />
FOOD & BEVERAGE<br />
Lepak @ Les' Copaque<br />
RETAIL<br />
Chocolates & Confectionery<br />
Famous Amos<br />
Speciality<br />
Lao Jie Fang<br />
Rasa Tidbits<br />
Travel Essentials<br />
Traveller Needs<br />
Speciality<br />
Lao Jie Fang<br />
Cafés<br />
Dunkin’ Donuts<br />
(LEVEL 1A/GATE Q)<br />
RETAIL<br />
FOOD & BEVERAGE<br />
S5-1A-A09<br />
S5-1A-A03<br />
S5-1A-A11<br />
S5-1A-A12<br />
S5-1A-A10<br />
S5-1A-A01<br />
S5-1A-A02<br />
S5-1A-A06<br />
S7-1A-A04<br />
S7-1A-A02<br />
S7-1A-A08<br />
14
S6-2 S6-2<br />
-A02 -A01<br />
S6-2<br />
-A35<br />
-A30<br />
S6-3<br />
-A21(g)<br />
Food<br />
Court<br />
S6-3<br />
-A21(f)<br />
klia2 Directory<br />
Express<br />
S6-3-A03<br />
S6-3-A04 S6-3-A09 S6-3-A09<br />
Movie<br />
Lounge<br />
S6-2-A09<br />
AirAsia<br />
Premium<br />
Red Lounge<br />
S6-2<br />
-A07<br />
S6-2<br />
-A08<br />
S6-2<br />
-A10<br />
S6-2-A11<br />
S6-2-A12<br />
S6-2-A13<br />
S6-2-A20<br />
S6-2-A19<br />
S6-2-A18<br />
S6-2-A17<br />
S6-2-A14<br />
Smoking<br />
Lounge<br />
Smoking<br />
Kids<br />
Lounge<br />
S6-2-A41<br />
S6-2-A40<br />
S6-2-A21<br />
S6-2-A22<br />
S6-2-A23<br />
A25<br />
S6-2<br />
-A37<br />
S6-2-A24<br />
S6-2<br />
-A36<br />
To Departure Gate P To Departure Gate Q<br />
S6-2<br />
-A06<br />
S6-2<br />
-A04<br />
S6-2-A16<br />
S6-2-A15<br />
S6-2<br />
S6-3-A10<br />
S6-3-A02 S6-3-A17<br />
S6-3-A18 S6-3-A19 S6-3-A01<br />
-A03<br />
S6-3-A21(a)<br />
S6-3-A21(b)<br />
International<br />
Transfer<br />
S6-2-<br />
S6-2 S6-2<br />
-A27 S6-2<br />
-A28<br />
-A26 S6-2<br />
Sports<br />
Lounge<br />
SATELLITE BUILDING (Level 3)<br />
S6-3-A21(d)<br />
S6-3-A21(e)<br />
S6-3-A21(c)<br />
S6-2-A29<br />
SATELLITE BUILDING (Level 2)<br />
S6-2 S6-2<br />
-A34 -A33<br />
S6-2<br />
-A32<br />
S6-2<br />
-A31<br />
SKYBRIDGE (LEVEL 3)<br />
Bar & Bistro<br />
Bar Metropole<br />
Cafés<br />
FOOD & BEVERAGE<br />
S4-3-A05<br />
SATELLITE BUILDING<br />
(LEVEL 2)<br />
Gloria Jean’s Coffee<br />
Warung<br />
FOOD & BEVERAGE<br />
SERVICES<br />
Bureau De Change<br />
Bank Muamalat<br />
Travelex<br />
Liquor & Tobacco<br />
Eraman Duty Free<br />
Eraman Duty Free<br />
RETAIL<br />
Fashion & Accessories<br />
Milano<br />
Michael Kors<br />
Oroton/Barbara Rihl<br />
Furla/See By Chloe<br />
Hugo Boss<br />
Kipling<br />
LeSportsac/Guess<br />
Thomas Sabo<br />
/From Time to Time<br />
TUMI<br />
Pedro<br />
SKII/Lancome/Perfumes/<br />
Cosmetics/Barry Smith/<br />
Khazanah<br />
S6-2-A16<br />
S6-2-A15<br />
S6-2-A24<br />
S6-2-A17<br />
S6-2-A31<br />
S6-2-A07<br />
S6-2-A13<br />
S6-2-A37<br />
S6-2-A11<br />
S6-2-A10<br />
S6-2-A36<br />
S6-2-A01<br />
S6-2-A03<br />
S6-2-A02<br />
S6-2-A35<br />
S6-2-A34<br />
S6-2-A40<br />
Travel Essentials<br />
WHSmith<br />
Karyaneka<br />
Khazanah<br />
Chocolate & Confectionery<br />
The Zon Duty Free<br />
The Zon Duty Free<br />
Perfumes & Cosmetics<br />
The Zon Duty Free<br />
The Zon Duty Free<br />
Speciality<br />
The Body Shop<br />
Machine<br />
Royal Selangor<br />
Barry Smith<br />
Gold City<br />
Swarovski<br />
Timepieces<br />
Fast Food<br />
S6-2-A29<br />
S6-2-A25<br />
S6-2-A19<br />
S6-2-A08<br />
S6-2-A32<br />
S6-2-A05<br />
S6-2-A33<br />
S6-2-A04<br />
S6-2-A27<br />
S6-2-A23<br />
S6-2-A21<br />
S6-2-A14<br />
S6-2-A12<br />
S6-2-A22<br />
SATELLITE BUILDING<br />
(LEVEL 3)<br />
McDonald’s<br />
Popeyes Chicken<br />
Burger King<br />
FOOD & BEVERAGE<br />
SKYBRIDGE-<br />
ARRIVAL<br />
(Level 2)<br />
S6-3-A09<br />
S6-3-A04<br />
S6-3-A21(a)<br />
The Chicken Rice Shop<br />
Taste of India<br />
Noodle & Yong Tau Foo<br />
Hot Wok<br />
Beverage Station<br />
Toast Box<br />
Bar & Bistro<br />
The Bar<br />
Cafe<br />
Nööödles<br />
Starbucks Coffee<br />
S4-3-A05<br />
SKYBRIDGE-<br />
DEPARTURE<br />
(Level 3)<br />
SERVICES<br />
Bureau De Change<br />
Travelex Worldwide Money<br />
Wellness Spa & Saloon<br />
Wellness Spa<br />
Liquor & Tobacco<br />
Eraman Duty Free<br />
RETAIL<br />
Chocolate & Confectionery<br />
Eraman Duty Free<br />
Perfumes & Cosmetics<br />
Eraman Duty Free<br />
S6-3-A21(b)<br />
S6-3-A21(c)<br />
S6-3-A21(d)<br />
S6-3-A21(e)<br />
S6-3-A21(f)<br />
S6-3-A21(g)<br />
S6-3-A10<br />
S6-3-A41<br />
S6-3-A17<br />
S6-3-A03<br />
S6-3-A19<br />
S6-3-A18<br />
S6-3-A01<br />
15
1<br />
C<br />
C<br />
J. Ipoh<br />
KL MONORAIL<br />
Band<br />
J. Ipoh<br />
KL Guide<br />
A GUIDE TO THE BEST OF<br />
KUALA LUMPUR<br />
A<br />
Bt. Tunku<br />
Ipoh & North<br />
Bt. Tunku<br />
Ipoh & North<br />
J. Kuching<br />
J. Kuching<br />
J<br />
. Kolam Air<br />
S g. Batu<br />
J.<br />
K ol a m<br />
Sg.<br />
Air<br />
Ba tu<br />
J.<br />
J. Rahmat<br />
Sunway Putra HotelSunway Putra<br />
J<br />
S g<br />
J. Tun Ismail<br />
KL Sentral<br />
Pekeliling Bus Station<br />
TRANSPORTATION<br />
Kuala Lumpur Railway Station<br />
HOTELS<br />
1E<br />
2A<br />
2E<br />
Saloma<br />
Bijan<br />
DINING<br />
MALAY / INDONESIAN CUISINE<br />
Enak KL, Starhill Gallery<br />
Heeren Hall<br />
4B<br />
4B<br />
4D<br />
5D<br />
Langgak Tunku<br />
Langgak Tunku<br />
J. Syers<br />
J. Tunku<br />
J. Mahameru<br />
J. T unku<br />
J.<br />
Syers<br />
J. M ahameru<br />
Putra<br />
J. Tu n I smail<br />
Medan<br />
Hang PWTC<br />
ST AR<br />
Tuah<br />
Medan<br />
Putra Hang Tuah<br />
J. Tun<br />
Is m ail<br />
J. Kuching<br />
Tun Ismail<br />
J. P<br />
PWTC<br />
Sg. Gomb<br />
J. C<br />
16<br />
Carcosa Seri Negara<br />
Hilton Kuala Lumpur<br />
Le Meridien<br />
Sunway Putra Hotel<br />
Imperial Hotel<br />
Renaissance<br />
Hotel Maya<br />
Mandarin Oriental<br />
Concorde<br />
Shangri-La Hotel<br />
J.W. Marriott Hotel<br />
The Grand Millennium<br />
The Westin<br />
InterContinental Hotel<br />
Royale Chulan<br />
The Ritz-Carlton<br />
Lake Gardens<br />
KL Bird Park<br />
National Museum<br />
Masjid India<br />
Central Market<br />
Dataran Merdeka<br />
Islamic Arts Museum<br />
National Mosque<br />
SIGHTS AND<br />
ATTRACTIONS<br />
Sultan Abdul Samad Building<br />
Istana Negara<br />
KL Tower<br />
Chinatown<br />
Aquaria, KL Convention Centre<br />
PETRONAS Twin Towers<br />
Bintang Walk<br />
Suria KLCC<br />
Berjaya Times Square<br />
Fahrenheit 88<br />
Lot 10<br />
Low Yat Plaza<br />
Pavilion<br />
Starhill Gallery<br />
Sungei Wang Plaza<br />
SHOPPING<br />
Kenanga Wholesale City<br />
1D<br />
1E<br />
1E<br />
2A<br />
3B<br />
3C<br />
4B<br />
4B<br />
4C<br />
4C<br />
4D<br />
4D<br />
4D<br />
5B<br />
5C<br />
5D<br />
1D<br />
1D<br />
1E<br />
2C<br />
2D<br />
2D<br />
2D<br />
2D<br />
2D<br />
2E<br />
3C<br />
3D<br />
4B<br />
4B<br />
4D<br />
4B<br />
4D<br />
4D<br />
4D<br />
4D<br />
4D<br />
4D<br />
4D<br />
4E<br />
Aryan Restaurant<br />
Bombay Palace<br />
Chynna, Hilton KL<br />
Baan 26<br />
Oversea Restaurant<br />
Saigon Village<br />
Wa-Raku<br />
Fukuya<br />
Li Yen<br />
Medan Hang Tuah<br />
Sing Seng Nam,<br />
Medan Tuanku<br />
Jalan Doraisamy<br />
NIGHTLIFE<br />
Zeta Bar, Kuala Lumpur Hilton<br />
The Loft<br />
Bar Club<br />
Supernova, Avenue K<br />
Mojo<br />
7atenine, Ascott Hotel<br />
Sultan Lounge,<br />
Mandarin Oriental<br />
Bar Ibiza & Bar Uno<br />
K.L. Live<br />
Werner’s<br />
HAWKER FARE<br />
Jalan Raja Muda Musa<br />
Petaling Street<br />
Hutong @ Lot 10<br />
INTERNATIONAL CUISINE<br />
Cuisine Gourmet by Nathalie<br />
Neroteca<br />
Kampachi Pavilion KL<br />
Scalini’s La Picolla Italia<br />
Nerovivo<br />
Elcerdo<br />
INDIAN CUISINE<br />
Spice Garden Restaurant<br />
ORIENTAL CUISINE<br />
4C<br />
5C<br />
5C<br />
1E<br />
4D<br />
4D<br />
4E<br />
5C<br />
5D<br />
5D<br />
3C<br />
3D<br />
4C<br />
4C<br />
4C<br />
4D<br />
2A<br />
2B<br />
3B<br />
3B<br />
3D<br />
4D<br />
1E<br />
3C<br />
3C<br />
4B<br />
4C<br />
4C<br />
4C<br />
4C<br />
4C<br />
4D<br />
B<br />
C<br />
D<br />
E<br />
Expressway<br />
J. Pesiaran<br />
H<br />
J. Tunku<br />
J. Kelantan<br />
J. Ruma<br />
M aham eru<br />
M<br />
Carcosa<br />
Seri<br />
Negara<br />
J. Damansara<br />
J.<br />
eru<br />
Taman<br />
Bangsar<br />
J. Selangor<br />
L. Travers<br />
Mahameru Expressway<br />
aham<br />
J. Bukit Travers<br />
J. Pesiaran<br />
H<br />
J. Tunku<br />
J. Sultan Salahuddin<br />
Expressway<br />
Parlimen<br />
J.<br />
Kebun<br />
J. Kelantan<br />
J. Ruma<br />
M aham eru<br />
Carcosa<br />
Seri<br />
Negara<br />
J.<br />
Persiaran Sultan Salahuddin<br />
J. Persekutuan<br />
J.<br />
J. Bukit Travers<br />
Sultan<br />
J.<br />
eru<br />
Salahuddin<br />
Parlimen<br />
J.<br />
Kebun<br />
J.<br />
J. Persekutuan<br />
Bunga<br />
Persiaran M ahameru<br />
J.<br />
National<br />
Taman<br />
Zeta Bar,<br />
Zeta Museum Bar,<br />
Bangsar Hilton Kuala Lumpur Hilton Kuala Lumpur<br />
J. Selangor<br />
L. Travers<br />
Mahameru Expressway<br />
J. Tamin gsa r<br />
J.<br />
Bunga<br />
M<br />
aham<br />
Persiaran M ahameru<br />
J. Damansara<br />
i<br />
T amingsari<br />
J. Cenderamulia<br />
C an g k a t<br />
1<br />
J<br />
Pesiaran Sultan Salahuddin<br />
.<br />
J.<br />
J.<br />
Da m a n sara<br />
J. Travers<br />
Tam<br />
ri<br />
in g s a<br />
T amingsari<br />
J.<br />
Tembusu<br />
J. Cenderamulia<br />
C an g k a t<br />
C enderawasih<br />
.<br />
J<br />
Perdana<br />
Kuala Lumpur<br />
Lake Gardens<br />
J. Damansara<br />
Chynna<br />
K erja Air<br />
J.<br />
Da m a n sara<br />
J. Travers<br />
J.<br />
Hilton<br />
Kuala Lumpur<br />
J. Tun I<br />
s mail<br />
J. S ultan Salahuddin<br />
Perk a<br />
r a<br />
n<br />
J.<br />
J.<br />
gan Tun Ismail<br />
J. Parlimen<br />
Tembusu<br />
e nderawasih<br />
S ultan<br />
C enderawasih<br />
.<br />
J<br />
K erja Air<br />
.<br />
J<br />
Perdana<br />
J.<br />
J. T un<br />
Islamic Arts<br />
Kuala Lumpur Museum<br />
Lake Gardens<br />
I<br />
H<br />
s mail<br />
Salahuddin<br />
Perk a<br />
J. Damansara<br />
H<br />
Chynna<br />
J. Tun Ismail<br />
KL Bird Park<br />
Kuala Lumpur<br />
Hilton<br />
Bangsar<br />
r<br />
J. Perdana<br />
Tun<br />
a n g an<br />
e nderawasih<br />
Le Meridien<br />
I smail<br />
J.<br />
J. Parlimen<br />
J. Bukit<br />
J.<br />
J. Lembah Perdana<br />
Tun Ismail<br />
KL Bird Park National<br />
Mosque<br />
National<br />
Museum<br />
Bangsar<br />
J. Tun Sambanthan<br />
J. Mera<br />
J. Dato Onn<br />
Am an<br />
Cenderasari<br />
J. Perdana<br />
Le Meridien<br />
J. Bukit<br />
J.<br />
J. Lembah Perdana<br />
Islamic Arts<br />
Museum<br />
Tun<br />
Sambanthan<br />
J. Kandang Kerbau<br />
Open<br />
University<br />
J. Dato Onn<br />
J. Scott<br />
J. Tangsi<br />
J. Tun Sambanthan<br />
J. Mera<br />
J. Dato Onn<br />
Am an<br />
J.<br />
Bukit<br />
Aman<br />
J. Tugu<br />
To Petaling Jaya<br />
Bank<br />
Negara<br />
J. K<br />
ina b alu<br />
Cenderasari<br />
J. Raja<br />
J. Merb<br />
J. Kuching<br />
ST<br />
Uni<br />
Dat<br />
Merd<br />
Nation<br />
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.<br />
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.<br />
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. Scott<br />
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Sultan Ismail<br />
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J. Kinabalu<br />
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J.<br />
J. Lumut<br />
J. Datok Hj. Eusoff<br />
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Kasturi<br />
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J. Masjid<br />
India<br />
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L. Hj. Taib 3<br />
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J. Tua n ku Abdul<br />
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STAR<br />
Masjid Jamek<br />
aran<br />
Dataran<br />
eka<br />
Merdeka<br />
Sultan Abdul Sultan Abdul<br />
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ddin<br />
. Tun Razak<br />
egar<br />
AR<br />
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Pekeliling<br />
Bus Station<br />
Gomb ak<br />
Sultan Ismail<br />
J. Tugu<br />
J. Thambosamy<br />
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Market<br />
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Kelang<br />
J. Tiong Nam<br />
J. Tun Sambathan<br />
J.<br />
J. Datok Hj. Eusoff<br />
J. Ipoh<br />
J. Lumut<br />
J. Raja Laut<br />
Sing Seng Nam<br />
J. Selat<br />
L. Gombak<br />
J.<br />
J. Hang<br />
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KL Railway<br />
Station<br />
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Sulta n<br />
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M elayu<br />
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Market<br />
Pasar Seni<br />
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Sg.<br />
L. Hj. Taib 2<br />
L. Hj. Taib 3<br />
India<br />
Kelang<br />
L. Hj. Taib 1<br />
J. Sri Amar<br />
Sing Seng Nam<br />
J. Masjid<br />
Leboh<br />
KL Railway<br />
Station<br />
Medan<br />
Tuanku<br />
Pudu<br />
Sulta n<br />
J. Syed Putra<br />
J. M edan Tuanku<br />
J. Hang Lekir<br />
J. Panggung<br />
J. Taiping<br />
J. Haji Taib<br />
Ra h m an<br />
J. Tua n ku Abdul<br />
J. Silang<br />
Cheng Lock<br />
Chinatown<br />
Sulaiman<br />
J. Kg. Attap<br />
J. Istana<br />
J. Gereja<br />
J. Petaling<br />
Tuanku Abdul Rahman<br />
J.<br />
The Loft<br />
Masjid<br />
India<br />
J. Sultan<br />
Istana Negara<br />
(National Palace)<br />
J. Kg. Attap<br />
Jalan Medan Doraisamy<br />
Tuanku<br />
Masjid Jamek<br />
J. Silang<br />
Pudu<br />
J. M edan Tuanku<br />
J. Hang Lekir<br />
J. Panggung<br />
J. Taiping<br />
J. Haji Taib<br />
Ra h m an<br />
Cheng Lock<br />
Chinatown<br />
Sulaiman<br />
J. Istana<br />
L. Belfield<br />
J. Pahang<br />
J. Gereja<br />
J. Sultan<br />
J. Petaling<br />
Tuanku Abdul Rahman<br />
J.<br />
L. Belfield<br />
J. Bidor<br />
J. Cemur<br />
J. Bidor<br />
J. Cemur<br />
Chow<br />
Kit<br />
J. Dang Wangi<br />
J. Ampang<br />
L. Ampang<br />
Abdullah<br />
Munshi<br />
J.<br />
J. Sultan<br />
J.<br />
J. Belfield<br />
J Hj.<br />
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J. Sultan Ismail<br />
Mojo<br />
J. Doraisamy<br />
J.<br />
Belfield<br />
J.<br />
Istana Negara<br />
(National Palace)<br />
J. Pahang<br />
Chow<br />
Kit<br />
Jalan Doraisamy<br />
J. Dang Wangi<br />
J. Ampang<br />
L. Ampang<br />
Abdullah<br />
Munshi<br />
J.<br />
J. Sultan<br />
J.<br />
J. Belfield<br />
J Hj.<br />
Hussein<br />
J. Sultan Ismail<br />
J. Doraisamy<br />
J.<br />
Belfield<br />
J.<br />
L. Hang<br />
Petaling Street<br />
Hose<br />
H<br />
J. Yap Ah<br />
Jebat<br />
J. Raja M uda<br />
J. Raja Bot<br />
J. Kamunting<br />
Shak<br />
Bukit N anas<br />
J.<br />
l t<br />
an Sulaiman<br />
Shak<br />
J. Raja Abdullah<br />
H<br />
Dang Wangi<br />
Renaissance<br />
Kuala Lumpur<br />
J.<br />
J. Pudu<br />
Plaza Rakyat Plaza<br />
STAR<br />
Rakyat<br />
J. Bel<br />
Maharajalela<br />
Raja Abdullah<br />
J.<br />
Ampang<br />
Lama<br />
Kampung Kg. Baru<br />
Cendana<br />
KL Tower<br />
Muslim Cemetery Muslim Cemetery<br />
Christian<br />
Cemetery<br />
J. Raja Uda<br />
Buddhist<br />
Cemetery<br />
STAR<br />
Kenanga Wholesale Kenanga City Wholesale City<br />
Berjaya Times<br />
Square<br />
KL Guide<br />
STAR<br />
STAR<br />
2 3 4 5<br />
field<br />
J. Wesley<br />
J. Raja Bot<br />
J. Bukit<br />
N a<br />
J. Raja Chulan<br />
J. M aharajalela<br />
Imperial<br />
Hotel<br />
Mojo<br />
Dang Wangi<br />
Sg. Kelang<br />
n<br />
as<br />
J. Ct. Stadium<br />
J. Stadium<br />
L. Belfiel d<br />
J. Raja Alang<br />
J. D. Abd Razak<br />
The Loft<br />
Bar Club, Bar Club,<br />
Asian Heritage RowAsian Heritage Row<br />
Masjid<br />
India<br />
Hose<br />
H<br />
L. Hang<br />
Petaling Street<br />
J. Yap Ah<br />
Jebat<br />
J. Raja M uda<br />
J. Raja Bot<br />
J. Kamunting<br />
Shak<br />
Bukit N anas<br />
J. Bel<br />
field<br />
J. Wesley<br />
J.<br />
l t<br />
J. Bukit<br />
an Sulaiman<br />
Shak<br />
N a<br />
J. Raja Chulan<br />
J. M aharajalela<br />
Imperial<br />
Hotel<br />
Sg. Kelang<br />
J. Raja Bot<br />
n<br />
as<br />
J. Ct. Stadium<br />
J. Raja Abdullah<br />
J.<br />
STAR<br />
J. Stadium<br />
Maharajalela<br />
L. Belfiel d<br />
Raja Abdullah<br />
J.<br />
J. Raja Alang<br />
J. D. Abd Razak<br />
J. Cendana<br />
J. Pudu<br />
Ampang<br />
J. Hang Jebat<br />
Lama<br />
J. Choo Cheng Kay<br />
J. Hose<br />
Latiff<br />
Dr.<br />
J.<br />
J. Raja Ali<br />
L. Raja Mahadi<br />
J. Persiaran Raja C hulan<br />
J. Pudu<br />
Jalan Raja<br />
Muda Musa<br />
J. Cendana<br />
J. Hang Jebat<br />
J. Choo Cheng Kay<br />
J. Hose<br />
Latiff<br />
Dr.<br />
J.<br />
J. Raja Ali<br />
L. Raja Mahadi<br />
J<br />
J. Persiaran Raja C hulan<br />
J. Wisma Putra<br />
.<br />
J. Stadium<br />
Sheikh J. Hj. Yahya Ahmad<br />
J. Raja Mahmud<br />
Bukit C eylon<br />
L. Raja Muda<br />
J. Raja Muda Musa J. Raja Muda Musa<br />
J<br />
J. Wisma Putra<br />
Kampung<br />
Cendana<br />
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KL Tower<br />
J. Stadium<br />
J. Raja Mahmud<br />
Bukit C eylon<br />
Lapangan Terbang<br />
J.<br />
L. Raja Muda<br />
J. Hj. Yahya<br />
J. Pudu<br />
Jalan Raja<br />
Muda Musa<br />
Christian<br />
Cemetery<br />
J. Raja Uda<br />
J. Ceylon<br />
Lapangan Terbang<br />
Buddhist<br />
Cemetery<br />
J. Temerluh<br />
Mahmood<br />
J.<br />
Shangri-La Hotel<br />
Kuala Lumpur<br />
Cuisine Gourmet<br />
by Nathalie<br />
Neroteca<br />
J.<br />
J. Ceylon<br />
J. Temerluh<br />
Mahmood<br />
J.<br />
Kg. Baru<br />
J. P.<br />
C hangkat Raja Chulan<br />
J. Hang Tuah<br />
J. Tong<br />
L. Meranti<br />
J. Kenanga<br />
J. Tun Razak<br />
Sg. Bunus<br />
J. Eberwein<br />
Sheikh Ahmad<br />
L. R. M Musa 1<br />
Ramlee<br />
Changkat<br />
Hang<br />
Tuah<br />
J. Raja Muda M usa<br />
J. Ampang<br />
C hangkat Bukit Bintan<br />
Shin<br />
L. Merbau<br />
J. Loke Yew<br />
ah<br />
J. Fletcher<br />
J. Hamzah<br />
L. R. M Musa 3<br />
J. Tengah<br />
L.<br />
C eylon<br />
J. Tingkat Tong Shin<br />
J. Gajus<br />
Raja Chulan<br />
J. Datuk Abd. Malik<br />
L. R. M Musa 4<br />
Hotel Suria Maya<br />
KLCC<br />
J. Alor<br />
Hang Tuah<br />
J. Merlimau<br />
J. M empelam<br />
L. Raja M.<br />
Musa 6<br />
J. Sg. Baharu<br />
J. Nagasari<br />
J. Bukit Bintang<br />
J. Im bi<br />
J. Raja Uda<br />
J. Pinang<br />
J. Yap Kwan Seng<br />
Tambi Dollah<br />
Tambi Dollah<br />
Changkat<br />
Changkat<br />
J. Saraw<br />
J. Gelugor<br />
J. P. Ramlee<br />
ak<br />
J. San Peng<br />
L. Raja<br />
Supernova,<br />
Avenue K<br />
J. G elan g<br />
J.<br />
Sultan Ismail<br />
J. Pudu<br />
J. Tun Razak<br />
Perak<br />
J. Hj.<br />
Yaacob<br />
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Sg. Bunus<br />
J. Puan<br />
Sg. Kelang<br />
H<br />
Bijan<br />
Bijan Mandarin Oriental Mandarin Oriental<br />
Renaissance<br />
Kuala Lumpur Kuala Lumpur<br />
Kuala Lumpur<br />
Sultan Lounge, Sultan Lounge,<br />
Padi House Padi House Mandarin Oriental Mandarin Oriental<br />
Concorde Concorde<br />
Kuala Lumpur Kuala Lumpur<br />
Bukit Nanas Bukit Nanas Bar Ibiza<br />
7atenine, Ascott Hotel 7atenine, Ascott Hotel<br />
Bar Ibiza<br />
Shangri-La Hotel & Bar Uno<br />
& Bar Uno<br />
H Kuala Lumpur H<br />
Cuisine Gourmet<br />
by Nathalie<br />
Scalini’s<br />
Scalini’s K.L Live<br />
K.L Live<br />
La Picolla<br />
La Picolla<br />
Italia<br />
Italia<br />
J. P.<br />
C hangkat Raja Chulan<br />
J. Hang Tuah<br />
H<br />
J. Sultan<br />
Saloma<br />
Ismail<br />
g<br />
Pudu<br />
J.<br />
L. Yap Kwan Seng<br />
Kia<br />
J Walter Grenier<br />
J. Berunai<br />
J. Salleh<br />
J. 1/77C<br />
J. Bugis<br />
Sungai Besi<br />
J. Mayang<br />
Suria KLCC<br />
KLCC<br />
KLCC<br />
PETRONAS PETRONAS<br />
Twin Towers Twin Towers<br />
H<br />
Saigon<br />
Village<br />
Peng<br />
J.<br />
J. San Ah Wing<br />
J. Liew<br />
Weng Chee<br />
J. Horley<br />
J. Chan Wing<br />
J. Sayur<br />
J. Pudu<br />
L. Gurney<br />
Landak<br />
C<br />
t.<br />
Kia<br />
J. Persia<br />
Aquaria, KL Convention Aquaria, Centre KL Convention Centre<br />
Pe n g<br />
J.<br />
J. Semarak<br />
J.<br />
r an Gurney<br />
J.<br />
J. Imbi<br />
J. Ampang<br />
Peland uk<br />
J. Selada n g<br />
J. Gurney<br />
Kiri<br />
J. Conlay<br />
J. Barat<br />
Tun<br />
J.<br />
Pasar<br />
J. Pasar Baru<br />
Gurney Satu<br />
J. Gurney Tiga<br />
Pavilion<br />
Pavilion<br />
Aryan Restaurant Aryan Restaurant<br />
Enak KL, Starhill Gallery Enak KL, Starhill Gallery<br />
Raja Chulan Raja Chulan<br />
Wa-Raku<br />
JW Marriott Hotel JW Marriott Hotel<br />
Kampachi Kampachi Kuala Lumpur Kuala Lumpur<br />
Nerovivo<br />
Nerovivo<br />
Pavilion KL Pavilion KL<br />
Royale Chulan<br />
Fahrenheit 88 Fahrenheit 88<br />
Seri<br />
Seri<br />
The Grand The Grand<br />
Melayu<br />
Melayu<br />
Millenium Millenium<br />
Spice Garden Spice Garden<br />
Baan Kuala Lumpur Baan Kuala Lumpur<br />
H H Restaurant<br />
26<br />
H H Imperial<br />
26<br />
Neroteca<br />
H<br />
H<br />
H<br />
H<br />
Werner’s<br />
Werner’s<br />
The<br />
The<br />
Ritz-Carlton Ritz-Carlton<br />
Bintang Walk Bintang Walk<br />
Li Yen<br />
Li Yen<br />
Lot 10<br />
Lot 10<br />
Elcerdo<br />
Elcerdo<br />
Westin<br />
The<br />
Hotel<br />
Westin<br />
Bukit Bintang Bukit Bintang Starhill<br />
Starhill<br />
Gallery<br />
Gallery<br />
Sungei<br />
Hutong@Lot 10<br />
Sungei<br />
Hutong@Lot 10<br />
Wang<br />
Wang Oversea<br />
Oversea<br />
Plaza<br />
Plaza Restaurant Restaurant<br />
Imbi<br />
Low Yat<br />
Low Yat<br />
ImbiPlaza<br />
Saigon Plaza<br />
Village<br />
J. Tong<br />
L. Meranti<br />
J. Kenanga<br />
J. Tun Razak<br />
Sg. Bunus<br />
J. Eberwein<br />
L. R. M Musa 1<br />
STAR<br />
Ramlee<br />
Changkat<br />
J. Raja Muda M usa<br />
J. Ampang<br />
C hangkat Bukit Bintan<br />
Shin<br />
L. Merbau<br />
J. Loke Yew<br />
ah<br />
J. Fletcher<br />
J. Hamzah<br />
J. Tengah<br />
L.<br />
J. Tingkat Tong Shin<br />
Hang Tuah<br />
J. Gajus<br />
L. R. M Musa 3<br />
J. Datuk Abd. Malik<br />
L. R. M Musa 4<br />
Hotel Maya<br />
Raja Chulan<br />
J. Sultan<br />
C eylon<br />
J. Alor<br />
Hang Tuah<br />
J. Merlimau<br />
J. M empelam<br />
L. Raja M.<br />
Musa 6<br />
J. Sg. Baharu<br />
Zouk<br />
Saloma<br />
Ismail<br />
J. Nagasari<br />
g<br />
J. Bukit Bintang<br />
J. Im bi<br />
J. Saraw<br />
J. Gelugor<br />
J. P. Ramlee<br />
ak<br />
J. San Peng<br />
L. Raja<br />
Supernova,<br />
Avenue K<br />
J. G elan g<br />
J. Raja Uda<br />
J. Pinang<br />
J.<br />
Sultan Ismail<br />
J. Pudu<br />
J. Tun Razak<br />
Perak<br />
J. Hj.<br />
Yaacob<br />
J. Yap Kwan Seng<br />
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Sg. Bunus<br />
J. Puan<br />
Sg. Kelang<br />
Berjaya Times<br />
Square<br />
Pudu<br />
J.<br />
L. Yap Kwan Seng<br />
Kia<br />
J Walter Grenier<br />
J. Berunai<br />
J. Salleh<br />
J. 1/77C<br />
J. Bugis<br />
Sungai Besi<br />
J. Mayang<br />
Peng<br />
J.<br />
J. San Ah Wing<br />
J. Liew<br />
Weng Chee<br />
J. Horley<br />
J. Chan Wing<br />
J. Sayur<br />
J. Pudu<br />
L. Gurney<br />
Landak<br />
C<br />
t.<br />
Kia<br />
J. Raja Chulan<br />
J. Persia<br />
Pe n g<br />
J.<br />
J. Semarak<br />
J.<br />
r an Gurney<br />
J.<br />
J. Imbi<br />
J. Ampang<br />
Peland uk<br />
J. Selada n g<br />
J. Gurney<br />
Kiri<br />
J. Conlay<br />
J. Barat<br />
Tun<br />
J.<br />
Pasar<br />
J. Pasar Baru<br />
Gurney Satu<br />
J. Gurney Tiga<br />
Razak<br />
J. Raja Chulan<br />
L. Utara<br />
J. Beruang<br />
J. Stonor<br />
L. Kemuning<br />
J. Selatan<br />
L. Davis<br />
J. G ajah<br />
L. Imbi<br />
J. Rusa<br />
J. Damai<br />
L. Inai<br />
Sg. Kelang<br />
J. Kampung<br />
J. Memberang<br />
J. Fajar<br />
J. Binjai<br />
J. Melati<br />
J. Rawa<br />
J. Selatan<br />
Razak<br />
Ampang Park<br />
J. Kia Peng<br />
J. Bukit Bintang<br />
L. Utara<br />
J. Beruang<br />
J. M aktab<br />
H<br />
L. Davis<br />
J. G ajah<br />
J. Rusa<br />
J. M aktab<br />
Ampang Park<br />
J. Kia Peng<br />
Royale Chulan<br />
J. Memberang<br />
L. Davis<br />
L. Davis Selatan<br />
J. Tun Razak<br />
J. Peel<br />
To H National Zoo<br />
Persiaran St<br />
Persiaran St J.<br />
J.<br />
onor<br />
onor<br />
J. Stonor<br />
L. Kemuning<br />
L. Davis<br />
J. Yew<br />
J. Tun Razak<br />
J. Peel<br />
J. Selatan<br />
L. Davis Selatan<br />
J. Damai<br />
J. Cochrane<br />
J. Nicholas<br />
J. M akt<br />
J. Padang Tembak<br />
a b<br />
L. Cochrane<br />
J. Wira<br />
Enam<br />
Keramat<br />
Keramat<br />
Datuk<br />
Datuk<br />
J.<br />
J.<br />
J. Murni<br />
L. Imbi<br />
J. Faja r<br />
J. Damai<br />
L. Inai<br />
Sg. Kelang<br />
J. Kampung<br />
J. Binjai<br />
Wa-Raku<br />
J. Bukit Bintang<br />
J. Melati<br />
J. Rawa<br />
J. Cochrane<br />
J. Nicholas<br />
J. M akt<br />
J. Delima<br />
a b<br />
InterContinental<br />
Hotel<br />
J. Selatan<br />
J. Selatan<br />
J. Padang Tembak<br />
L. Cochrane<br />
J. Yew<br />
J. Wira<br />
Enam<br />
J. Aman<br />
J. Damai Damai<br />
J. Murni<br />
InterContinental<br />
Hotel<br />
Bombay<br />
Palace<br />
C Conechy<br />
J. Tun<br />
J. Eaton<br />
J. Tun Razak<br />
J. Delima<br />
J. Selatan<br />
J. Kampung<br />
Pandan<br />
J. Jarrett<br />
Razak<br />
Heeren<br />
Hall<br />
Fukuya<br />
L. Cheong Yoke Choy<br />
J. Aman<br />
L. Damai 6<br />
Bombay<br />
Palace<br />
buh Raja<br />
Peel<br />
C Conechy<br />
J. Tun<br />
J. Eaton<br />
J. Tun Razak<br />
Damai<br />
J. Kampung<br />
Pandan<br />
J. Jarrett<br />
Razak<br />
L. Cheong Yoke Choy<br />
17<br />
L. Damai 6<br />
To National Zoo<br />
Heeren<br />
Hall<br />
Fukuya<br />
A<br />
B<br />
C<br />
D<br />
E<br />
A<br />
B<br />
C<br />
D<br />
E<br />
buh Raja<br />
Peel
Airlines Directory<br />
THE KLIA FAMILY OF AIRLINES<br />
KLIA<br />
AIR ASTANA<br />
CATHAY PACIFIC<br />
AIRWAYS<br />
IRAN AIR<br />
MALINDO AIR<br />
AIR CHINA<br />
CHINA AIRLINES<br />
IRAQI AIRWAYS<br />
MYANMAR AIRWAYS<br />
INTERNATIONAL<br />
AIR INDIA EXPRESS<br />
CHINA SOUTHERN<br />
AIRLINES<br />
JAPAN AIRLINES<br />
INTERNATIONAL<br />
NEPAL AIRLINES<br />
AIR MAURITIUS<br />
EMIRATES<br />
KLM-ROYAL DUTCH<br />
AIRLINES<br />
OMAN AIR<br />
ALL NIPPON AIRWAYS<br />
(ANA)<br />
ETHIOPIAN AIRLINES<br />
KOREAN AIR<br />
PAKISTAN<br />
INTERNATIONAL<br />
AIRLINES<br />
BANGKOK AIRWAYS<br />
ETIHAD AIRWAYS<br />
LION AIR<br />
BIMAN - BANGLADESH<br />
AIRLINES<br />
EVA AIRWAYS<br />
MAHAN AIR<br />
QATAR AIRWAYS<br />
BRITISH AIRWAYS<br />
GARUDA INDONESIA<br />
MALAYSIA AIRLINES<br />
REGENT AIRWAYS<br />
18
Airlines Directory<br />
KLIA<br />
ROYAL BRUNEI AIRLINES<br />
SHANGHAI AIRLINES<br />
THAI AIRWAYS<br />
INTERNATIONAL<br />
VIETJET AIR<br />
SILKAIR<br />
ROYAL JORDANIAN<br />
TURKISH AIRLINES<br />
VIETNAM AIRLINES<br />
SINGAPORE AIRLINES<br />
SAUDI ARABIAN<br />
AIRLINES<br />
SRILANKAN AIRLINES<br />
UZBEKISTAN AIRWAYS<br />
XIAMEN AIRLINES<br />
klia 2<br />
AIRASIA<br />
CEBU PACIFIC AIR<br />
JETSTAR ASIA<br />
THAI AIRASIA<br />
AIRASIA X<br />
AIRASIA ZEST<br />
INDONESIA AIRASIA<br />
MEGA MALDIVES<br />
AIRLINES<br />
TIGER AIRWAYS<br />
FULL FREIGHTER<br />
CARGOLUX AIRLINES<br />
INTERNATIONAL<br />
DRB HICOM AIR CARGO<br />
EXPRESS SDN. BHD.<br />
MALAYSIA AIRLINES<br />
BERHAD CARGO SDN BHD<br />
FEDERAL EXPRESS CORP.<br />
HONG KONG AIRLINES<br />
SILKWAY WEST AIRLINES<br />
UNITED PARCEL<br />
SERVICES<br />
Total number of airlines: 60<br />
19
World Map<br />
CONNECTING<br />
THE WORLD MAP THROUGH<br />
MALAYSIA AIRPORTS<br />
MALAYSIA AIRPORTS PRESENTS ITS<br />
NETWORK OF INTERNATIONAL<br />
CONNECTIVITY *<br />
Malaysia Airports is proud to connect<br />
you to over 114 destinations through the<br />
globe by partnering with more than 60<br />
reputable international airlines. Fly now<br />
from any of our international airports –<br />
KL International Airport (KUL),<br />
Kota Kinabalu International Airport (BKI),<br />
Kuching International Airport (KCH),<br />
Langkawi International Airport (LGK) and<br />
Penang International Airport (PEN).<br />
SOUTH ASIA BKI KCH KUL LGK PEN<br />
AMRITSAR 3<br />
BANGALORE 3<br />
CHENNAI 3<br />
COLOMBO 3<br />
DHAKA 3<br />
DELHI 3<br />
GOA 3<br />
HYDERABAD 3<br />
KARACHI 3<br />
KATHMANDU 3<br />
KOCHI 3<br />
KOLKATA 3<br />
LAHORE 3<br />
MALE 3<br />
MUMBAI 3<br />
PESHAWAR 3<br />
THIRUVANANTHAPURAM 3<br />
TIRUCHIRAPALLI 3<br />
VISHAKHAPATNAM 3<br />
SOUTHEAST ASIA BKI KCH KUL LGK PEN<br />
BALIKPAPAN 3<br />
BANDA ACEH 3 3<br />
BANDAR SERI BEGAWAN 3 3<br />
BANDUNG 3<br />
BANGKOK 3 3<br />
BATAM 3<br />
CEBU 3<br />
CHIANG MAI 3<br />
DANANG 3<br />
DENPASAR, BALI 3 3<br />
DONG MUEANG 3 3<br />
HANOI 3 3 3<br />
HAT YAI 3<br />
HO CHI MINH CITY 3 3<br />
JAKARTA 3 3 3<br />
KALIBO 3<br />
KOH SAMUI 3 3<br />
KRABI 3 3<br />
KUALA NAMU 3 3<br />
LOMBOK 3<br />
MANILA 3 3 3<br />
PADANG 3<br />
PALEMBANG 3<br />
SOUTHEAST ASIA BKI KCH KUL LGK PEN<br />
PEKANBARU 3<br />
PHNOM PENH 3 3<br />
PHUKET 3 3<br />
PONTIANAK 3 3<br />
SEMARANG 3<br />
SIEM REAP 3<br />
SINGAPORE 3 3 3 3 3<br />
SOLO CITY 3<br />
SURABAYA 3 3<br />
SURAT THANI 3<br />
UJUNG PADANG 3<br />
UTAPAO 3<br />
VIENTIANE 3<br />
YANGON 3 3 3<br />
YOGYAKARTA 3<br />
NORTHEAST ASIA BKI KCH KUL LGK PEN<br />
ANSHAN TENG'AO 3<br />
BEIJING 3<br />
BUSAN 3 3<br />
CHANGSHA 3 3<br />
CHENGDU 3 3 3<br />
CHONGQING 3 3<br />
DALIAN 3<br />
20
World Map<br />
Finland<br />
Azerbaijan<br />
Turkmenistan<br />
* For all destination, please refer to the chart<br />
All destination listed are correct at time of print<br />
NORTHEAST ASIA BKI KCH KUL LGK PEN<br />
FUZHOU 3 3<br />
GUILIN 3<br />
GUANGZHOU 3 3 3 3<br />
HANGZHOU 3 3<br />
HONG KONG 3 3 3 3 3<br />
INCHEON, SEOUL 3 3 3<br />
JINAN 3<br />
KAOHSIUNG 3<br />
KUNMING 3 3<br />
LANZHOU 3<br />
MACAU 3<br />
NANNING 3 3<br />
NINGBO 3<br />
OSAKA 3 3<br />
SANYA 3 3<br />
SAPPORO CHITOSE 3<br />
SHANGHAI 3 3<br />
SHANTOU 3<br />
SHENZHEN 3 3 3<br />
TAIPEI 3 3 3 3<br />
TIANJIN 3 3<br />
NORTHEAST ASIA BKI KCH KUL LGK PEN<br />
TOKYO HANEDA 3<br />
TOKYO NARITA 3 3 3<br />
WUHAN 3 3 3<br />
XIAN XIANYANG 3<br />
XIAMEN 3<br />
YINCHUAN 3<br />
ZHENGZHOU 3 3<br />
CENTRAL ASIA BKI KCH KUL LGK PEN<br />
ALMATY 3<br />
TASHKENT 3<br />
AFRICA BKI KCH KUL LGK PEN<br />
ADDIS ABABA 3<br />
MAURITIUS 3<br />
MIDDLE EAST BKI KCH KUL LGK PEN<br />
ABU DHABI 3<br />
AMMAN 3<br />
BAGHDAD 3<br />
DOHA 3<br />
DUBAI 3<br />
MIDDLE EAST BKI KCH KUL LGK PEN<br />
DUBAI AL MAKTOUM 3<br />
JEDDAH 3 3 3<br />
MADINAH 3<br />
MUSCAT 3<br />
RIYADH 3<br />
TEHRAN 3<br />
SOUTHWEST PACIFIC BKI KCH KUL LGK PEN<br />
ADELAIDE 3<br />
AUCKLAND 3<br />
DARWIN 3<br />
GOLD COAST 3<br />
MELBOURNE 3<br />
PERTH 3 3<br />
SYDNEY 3<br />
WESTERN EUROPE BKI KCH KUL LGK PEN<br />
AMSTERDAM 3<br />
BAKU 3<br />
ISTANBUL 3<br />
LUXEMBOURG 3<br />
LONDON, HEATHROW 3<br />
21
Contact Details<br />
KLIA SERVICES AND FACILITIES DIRECTORY<br />
EVERYTHING YOU NEED TO KNOW TO GET BY,<br />
GET AROUND, GET FOUND AND GET HELP<br />
INFORMATION<br />
If you need assistance at the airport, these are<br />
numbers you can call!<br />
INFORMATION COUNTERS<br />
Main Terminal Building<br />
Departure Hall<br />
T: +603-8776 4386 / 4389<br />
Arrival Hall<br />
T: +603-8776 3689<br />
Contact Pier<br />
Tel: +603-8776 0257 / 0219<br />
Satellite Building<br />
T: +603-8776 2454<br />
USEFUL TELEPHONE NUMBERS<br />
TOURISM INFORMATION COUNTER<br />
Are you planning on visiting Batu Caves but unsure of<br />
which trains to take? Ask the staff behind this counter!<br />
Main Terminal Building Arrival Hall<br />
T: +603-8776 6547<br />
Operate 24 hours daily<br />
EMERGENCY<br />
MALAYSIAN ROYAL CUSTOMS<br />
T: +603-8776 6254 / 6697<br />
Main Terminal Building (Operations)<br />
Arrival Hall<br />
T: +603-8776 6575<br />
Cargo KLIA<br />
T: +603-8775 2375<br />
IMMIGRATION KLIA<br />
T: +603-8776 8001 / 3681 / 3679<br />
POLICE KLIA<br />
T: +603-8776 8222 / 63450<br />
BOMBA MALAYSIA<br />
T: +603-8787 4970<br />
POS MALAYSIA BERHAD<br />
Departure Hall, Main Terminal Building<br />
T: +603-8787 3871<br />
Operates Monday – Friday, 8.30am – 5.00pm<br />
Saturday, 8.30am – 1.00pm (Close on Sunday)<br />
LOST & FOUND<br />
If you have lost something during your stay at KLIA,<br />
find help at the KLIA Lost & Found Centre. Make<br />
enquiries in person or by email:<br />
KLIA Lost and Found Centre<br />
Level 2, Main Terminal Building<br />
T: +603-8776 4312<br />
For enquiries made on weekdays after 5:00pm,<br />
weekends and public holidays, kindly call or email:<br />
T: +603-8776 2000<br />
E: lost&found@malaysiaairports.com.my<br />
ITEMS LOST IN THE AIRCRAFT /<br />
MISSING CHECK- IN BAGGAGE<br />
Did you lose your baggage on-board an aircraft? Call<br />
your respective airline from the numbers below:<br />
Malaysia Airline Berhad (MAB)<br />
T: +603-8776 3733 / 42/ 56<br />
KL Airport Service (KLAS):<br />
T: +603-8776 5772 / 5773 / 81<br />
Malindor Air's Lost and Found Office<br />
E: info@malindoair.com<br />
Malindo Call Centre (Malaysia)<br />
T: +603-7841 5388<br />
Malindo and Lion Air Lost and Found KLIA (24 Hours)<br />
T: +6010-2888741<br />
FACILITIES & SERVICES<br />
From sorting out your traveller's cheque to getting a short yet peaceful power nap, these services and facilities will have you forget you're still at the airport.<br />
LUGGAGE STORAGE FACILITIES<br />
Planning on leaving the airport for a few hours while<br />
waiting for your next flight without the hassle of your<br />
luggages? Leave them at these luggage storage areas!<br />
Baggage Solutions<br />
Level 3, Arrival Level<br />
T: +603-8776 5035<br />
Operates 24 hours daily<br />
Satellite Building<br />
T: +603-8776 1849<br />
BAGGAGE WRAPPING AND<br />
STRAPPING<br />
Carrying something fragile? Wrap your bags for added<br />
safety measures.<br />
Superstrap<br />
Departure Level, Main Terminal Building<br />
T: +6016-311 3040<br />
Operates 24 hours daily<br />
BUSINESS CENTRE / INDEPENDENT<br />
AIRPORT LOUNGE SERVICES<br />
Sip on some juice and bite into a sandwich while<br />
waiting for your flight at these lounges!<br />
Plaza Premium Lounge<br />
Satellite Building (near Gate C11-C17)<br />
T: +603-8787 2323<br />
Operates 24 hours daily<br />
KLIA PREMIER ACCESS<br />
Departure Level, Main Terminal Building<br />
T: +603-8776 4606<br />
Operates Monday to Sunday,<br />
7.00am – 11.00pm<br />
AIRPORT WELLNESS<br />
After a long flight, if you need a makeover or a<br />
massage, these are the places to go!<br />
Wellness Spa<br />
Satellite Building (near Gate C21- C27)<br />
Tel: +603-8776 1223<br />
Operates 24 hours daily<br />
Wellness Salon<br />
Satellite Building (near Gate C21- C27)<br />
T: +603-8776 1223<br />
Operates daily: Monday to Sunday, Hours: 7.00am<br />
– 12.00am<br />
FEELING UNDER THE WEATHER?<br />
HEALTH QUARANTINE CENTRE<br />
Main Terminal Building, Level 3<br />
T: +6038776 8403 / 82717<br />
CLINIC<br />
Menara Medical Clinic<br />
Main Terminal Building, Level 3, Arrival Hall<br />
Satellite Building<br />
East Zone (Gates C21- C27)<br />
Operates 24 hours daily<br />
HOTELS AND SLEEPING FACILITIES<br />
Need a place to stay or take a power nap?<br />
Sama-Sama Hotel KLIA<br />
T: +603 8787 3333<br />
E: info@samasamahotels.com<br />
DO YOU NEED A RIDE?<br />
Sama-Sama Express KLIA<br />
Satellite Building (near Gate C5)<br />
T: +603 8787 4848<br />
E: reservation.sseklia@samasamahotels.com<br />
SnoozeKL<br />
Gate G8, Contact Pier International<br />
T: +603-8776 0828<br />
NEED THE BANK?<br />
BUREAU DE CHANGE<br />
Maybank<br />
Main Terminal Building, Arrival & Departure Hall,<br />
Satellite Building<br />
CIMB Bank<br />
Main Terminal Building, Arrival & Departure Hall,<br />
Satellite Building<br />
CIMB Islamic<br />
Satellite Building<br />
RHB Bank<br />
Main Terminal Building, Arrival &<br />
Departure Hall<br />
Bank Islam<br />
Contact Pier – International<br />
Bank Muamalat<br />
Main Terminal Building, Departure Hall<br />
Travelex<br />
Main Terminal Building, Arrival Level, Contact Pier<br />
Domestic<br />
Al – Rajhi Bank<br />
Main Terminal Building<br />
FULL BANKING FACILITIES<br />
CIMB Bank<br />
Main Terminal Building, Departure Hall<br />
TRANSPORTATION<br />
Here are numbers to call to take you home or<br />
wherever you choose to go.<br />
AIRPORT LIMO<br />
International Arrival Hall, Main<br />
Terminal Building<br />
Domestic Arrival Hall (Public area after Domestic<br />
Baggage Clearance)<br />
Domestic Baggage Reclaim, Arrival Level<br />
Airport limo website<br />
Hotline: +6019-3711897<br />
Website: http://www.airportlimo.my<br />
AIRPORT COACH<br />
T: +603-8787 3894 / +603-8776 8449 / +6016-228 3894<br />
EXPRESS RAIL LINK<br />
T: +603-2267 8088 / +603-2267 8000<br />
22<br />
For more Information – Log on to www.malaysiaairports.com.my or you can write to: feedback@malaysiaairports.com.my
klia2 SERVICES AND FACILITIES DIRECTORY<br />
EVERYTHING YOU NEED TO KNOW TO GET BY,<br />
GET AROUND, GET FOUND AND GET HELP<br />
USEFUL TELEPHONE NUMBERS<br />
Contact Details<br />
INFORMATION<br />
If you need assistance at the airport, these are<br />
numbers you can call!<br />
INFORMATION COUNTERS<br />
klia2 Hotline<br />
T: +603-8778 5500 / 01 / 02<br />
Operates 24 hours daily<br />
TOURISM INFORMATION COUNTER<br />
Are you planning on visiting Batu Caves but unsure of<br />
which trains to take? Ask the staff behind this counter!<br />
Arrival Hall<br />
T: +603-8778 7080<br />
Operating hours: 7.00am – 11.00pm<br />
EMERGENCY<br />
MALAYSIAN ROYAL CUSTOMS klia2<br />
Int Department<br />
Tel: +603-8778 5779<br />
IMMIGRATIONS klia2<br />
T: +603-8778 5461 / 62 / 63<br />
POLICE klia2<br />
T: +603-8778 5237 / 36<br />
T: +603-8778 5222<br />
BOMBA MALAYSIA<br />
T: +603-8787 4970<br />
LOST & FOUND<br />
If you have lost something during your stay at klia2,<br />
find help at the klia2 Lost & Found Centre. You can<br />
make enquiries in person or by email:<br />
klia2 Lost and Found Centre<br />
Level 3, Departure Hall (near check-in counter Z),<br />
Terminal Services klia2<br />
T: +603-8778 5409<br />
T: +603-8778 5540 / 5541 / 5542<br />
(After operating hours)<br />
E: lost&foundklia2@malaysiaairports.com.my<br />
Operating hours: Monday - Friday<br />
from 9.00am – 5.00pm<br />
(Friday break: 12.30pm – 3.00pm)<br />
ITEMS LOST IN THE AIRCRAFT /<br />
MISSING CHECK- IN BAGGAGE<br />
Did you lose your baggage on-board an aircraft? Call<br />
your respective airline from the numbers below:<br />
Air Asia's Lost and Found Office Lost & Found<br />
Department:<br />
Domestic flight:<br />
T: +603-8778 5494<br />
International flight:<br />
T: +603-8778 5495<br />
E: airasiax@airasia.com or aax_kul_cbto@airasia.com<br />
LUGGAGE STORAGE FACILITIES<br />
Planning on leaving the airport for a few hours while<br />
waiting for your next flight without the hassle of your<br />
luggages? Leave them at these luggage storage areas!<br />
FACILITIES & SERVICES<br />
From sorting out your traveller's cheque to getting a short yet peaceful power nap, these services and facilities will have you forget you're still at the airport.<br />
Baggage Solutions<br />
Level 2, Public Concourse, Arrival Level<br />
T: +603-8778 5986<br />
Operates 24 hours daily<br />
BAGGAGE WRAPPING AND<br />
STRAPPING<br />
Carrying something fragile? Wrap your bags for added<br />
safety measures.<br />
Excel Wrap & Go<br />
Level 3, Departure Hall<br />
T: +6012-4083283<br />
Operates 24 hours daily<br />
BUSINESS CENTRE / INDEPENDENT<br />
AIRPORT LOUNGE SERVICES<br />
Sip on some juice and bite into a sandwich while<br />
waiting for your flight at these lounges!<br />
Plaza Premium Lounge<br />
International Departure (next to Gate L8)<br />
T: +603-4065 0161<br />
Operates 4.00am – 12.00 midnight daily<br />
AIRPORT WELLNESS<br />
After a long flight, if you need a makeover or a<br />
massage, these are the places to go!<br />
Wellness Spa<br />
International Departure<br />
T: +6018-6070165<br />
Operates 7.00am – 12.00midnight daily<br />
HOTELS AND SLEEPING FACILITIES<br />
Need a place to stay or take a power nap?<br />
Sama-Sama Express klia2<br />
T: +603-8775 6600<br />
E: reservations.sseklia2@samasamahotels.com<br />
Website: www.samasamaexpressklia2.com<br />
Tune Hotel - klia2<br />
T: +603–8787 1728<br />
Website: www.tunehotels.com/my/en/ourhotels/klia2<br />
Capsule by Container Hotel<br />
T: +603-2110 4388<br />
E: info@capsulecontainer.com<br />
Website: www.capsulecontainer.com<br />
FEELING UNDER THE WEATHER?<br />
CLINIC<br />
Menara Medical Clinic<br />
Level 2, klia2 (Next to International Arrival Hall)<br />
T: +603-8776 4909<br />
Operates 24 hours daily<br />
PHARMACY<br />
My Life Healthcare<br />
Main Terminal Building<br />
T: +603-8778 7101<br />
Operates 1.00pm – 11.45pm<br />
QUARANTINE & HEALTH<br />
DEPARTMENT<br />
Main Terminal Building, International Arrival<br />
T: +603-8778 5216<br />
NEED THE BANK?<br />
BUREAU DE CHANGE<br />
CIMB Bank<br />
Level 3, Main Terminal Building<br />
Hong Leong Bank<br />
Level 3, Main Terminal Building<br />
Bank Muamalat<br />
Level 2, Satellite Building<br />
Travelex<br />
Level 3 and Level 2, Satellite Building<br />
FOREIGN CURRENCY DISPENSING<br />
(FXD)<br />
CIMB Bank<br />
Departure Level<br />
E-BANKING FACILITIES<br />
CIMB Bank<br />
Level 3, Main Terminal Building<br />
Hong Leong Bank<br />
Level 3, Main Terminal Building<br />
DO YOU NEED A RIDE?<br />
TRANSPORTATION<br />
Here are numbers to call to take you home or<br />
wherever you choose to go.<br />
TRANSPORTATION HUB<br />
Level 1, gateway@klia2<br />
Website: www.gatewayklia2.com.my<br />
TAXI<br />
Mesra Indah Jaya Sdn. Bhd<br />
T: +603-8787 1749<br />
E: info@mesraindahjaya.com<br />
AIRPORT LIMO MALAYSIA<br />
Airport Limo (M) Sdn. Bhd<br />
T: +603-8787 1748 / 1735<br />
E: http://www.airportlimo.my<br />
For more Information – Log on to www.malaysiaairports.com.my or you can write to: feedback@malaysiaairports.com.my<br />
23
Joyful Experience @ Malaysia Airports<br />
OF EXPERIENCE<br />
30<br />
The year 2017 is fast approaching and<br />
we would like to usher in the New Year<br />
by letting you in on what's new in<br />
stores around you! It is also a time of<br />
giving and sharing as the festivities<br />
spring into full gear. Browse<br />
through this section to get a loved<br />
one a special gift or treat yourself<br />
to a warm meal. Whichever it is,<br />
we wish you Merry Holidays!<br />
39<br />
43<br />
30<br />
39<br />
43<br />
48<br />
The Body Shop<br />
Retail Indulgence<br />
Top 25 Food<br />
Discoveries At KLIA<br />
And klia2<br />
Must Eats<br />
48
Fashion<br />
You Know What They Say:<br />
Go Big or Go Home!<br />
Celebrate with products available at ERAMAN today<br />
SHOP & STAY CONTEST<br />
• Level 3, Main Terminal Building, KLIA<br />
Give yourself a chance to win a sweepstakes with every<br />
RM30 spent in a single receipt at Airport Shoppe and get<br />
RM10 gift voucher to be redeemed at the Chocolate Shop.<br />
Gift Voucher limited to first 100 customers per day!<br />
Promotion: Shop & Stay Contest @ Airport Shoppe<br />
15 Aug - 15 Feb 2017<br />
Participating Outlets: Airport Shoppe and Chocolate Shop<br />
ERAMAN<br />
(COLLABORATION WITH CIMB)<br />
• KLIA<br />
• klia2<br />
• Penang, Kuching, Kota Kinabalu and Langkawi<br />
International Airports<br />
• Sultan Ismail Petra and Labuan Airports<br />
Stand a chance to win a dream holiday to Machu Picchu<br />
with every accumulation of RM250 spent in a single day.<br />
Promotion: CIMB Spend & Win, between 1 Oct and 31<br />
Dec <strong>2016</strong><br />
26
Fashion<br />
Medium Weekender<br />
LIFESTYLE OUTLET<br />
• Contact Pier, Zone F, KLIA<br />
• Lesportsac Ladies Fashion Walk, A03, International<br />
Departure Hall, Satellite Building, klia2<br />
Classic Hobo<br />
Lesportsac's exclusive 'Le Journey' printed bags that<br />
come in Classic Hobo or Medium Weekender draws<br />
the emotions of exciting travellers. The colour scheme<br />
weighs heavily on blue which is perfect for casual wear.<br />
The print is non-seasonal and can be used all year round<br />
for an extended period of time.<br />
*Exclusive only at Travel Retail<br />
• Gate C30-C36, Satellite Building, KLIA<br />
• Contact Pier, Zone F, KLIA<br />
Bally Supra is made in a very resistant Saffiano<br />
leather. Its style features the embossed detail<br />
of Trainspotting in grained calf in the middle of<br />
the bag. Functionality-wise, this bag has three<br />
compartments, one zipped and four internal slip<br />
pockets plus one zipped pocket. Colour-wise the<br />
design is very interesting with basic Black, Garnet,<br />
White and Rosehaze apart from the more seasonal<br />
Snuff. Bags are available in small and large sizes.<br />
27
Fashion<br />
BIBIK HERITAGE<br />
• Level 3, Public Concourse, Main Terminal<br />
Building, klia2<br />
Get a RM10 gift voucher with a minimum spend of<br />
RM30 nett at Bibik Heritage.<br />
Promotion period: 1 October - 31 December <strong>2016</strong><br />
*Terms and conditions apply<br />
PASTAMANIA<br />
• Gateway@klia2<br />
Spend RM100 and above in a single receipt and<br />
get a limited edition PastaMania Mural Mug at<br />
RM10 (RSP: RM35).<br />
28
Fashion<br />
Exclusive for ERAMAN Privilege Card members with:<br />
◆ SAMA-SAMA HOTEL:<br />
Enjoy 15% discount of:<br />
• Best available rate for room accommodation<br />
• Food & beverage at Degrees Restaurant, Palmz Lounge<br />
and Traveller’s Bar & Grill<br />
• Tamara Spa, Laundry & Fitness Centre<br />
*Terms & Conditions Apply<br />
The promotion is valid until 31 December <strong>2016</strong><br />
◆ SUPERSTRAP<br />
Get a FRAGILE SEAL & SINGLE STRAP @ only RM13.95<br />
SUPERSTRAP outlets available at:<br />
• KLIA<br />
• Tawau Airport<br />
• Miri Airport<br />
• Kota Bharu Airport<br />
• Labuan Airport<br />
• Subang Airport (Skypark)<br />
*Terms & Conditions Apply<br />
The promotion is valid until 28 February 2017<br />
◆ HOMEY TOUCH<br />
Get 15% off on total nett bill for all Foods & Beverages<br />
@ Homey Touch, Domestic Arrival, Penang International<br />
Airport.<br />
*Terms & Conditions Apply<br />
The promotion is valid until 31 December <strong>2016</strong><br />
◆ EXCEL VALET PARKING SERVICE<br />
Get 10% off for the next additional hour when you use<br />
Excel Valet Parking service at Level 5, Main Terminal<br />
Building, KLIA.<br />
Applicable with a minimum of 2 hours parking<br />
*Terms & Conditions Apply<br />
The promotion is valid until 31 December <strong>2016</strong><br />
◆ BOARDING PASS PROMO<br />
(COLLABORATION WITH MALINDO AIR)<br />
Get a Complimentary ERAMAN Privilege Card (10% OFF)<br />
and Enjoy 20% off with a minimum purchase of RM300<br />
in a single receipt (not applicable to Tobacco, Chanel &<br />
Remy Martin Louis XIII)<br />
*Terms & Conditions Apply<br />
*Must present valid Malindo boarding pass to receive<br />
ERAMAN Privilege Card<br />
The promotion is valid until 31 December <strong>2016</strong><br />
29
Fashion<br />
'Tis the season<br />
to be jolly!<br />
Christmas is around the corner and we know you're stuffing every stocking<br />
in the house with something special. But, the festival isn't just all about gifts.<br />
It is also a time for friends, family and loved ones to rejoice, celebrate with<br />
each other and share the love and affection that binds them together. In<br />
this issue of Convergence, we are all about 'Giving & Sharing'. So, we bring<br />
you not only ideas for your next gift but ways on how you can also give back<br />
to the community at large!<br />
JOIN THE<br />
WILDEST<br />
CAMPAIGN YET!<br />
In celebration of The Body Shop's 40th anniversary and life-long dedication to campaigning against animal testing,<br />
this year it is foregoing the mistletoe and mince pies to bring you its fiercest festive celebration to date.<br />
Whether you’re a man or a monkey, everyone should be free to find love.<br />
Which is why in the summer The Body Shop introduced the world to their friend Reggie, the Red-shanked douc,<br />
a monkey looking for ‘The One’ and who they honour with their Reggie Bath Sponges this Christmas.<br />
Losing his habitat has made it tricky for Reggie and other isolated animals like him to find romance. Which is why<br />
this Christmas, The Body Shop's Bio-Bridges will not only continue to protect endangered animals in Vietnam but<br />
will also be launching two new projects in Indonesia and Malaysia. A Bio-Bridge is a natural corridor that re-connects<br />
damaged habitats allowing Reggie and other critically endangered animals like Sumatran Tigers, Malayan Tigers,<br />
Asian Elephants and Sumatran Orangutans to meet their match.<br />
Want to give back to your furry and feathered friends? For every specially selected gift you buy this Christmas, The<br />
Body Shop will help protect endangered creatures and restore one square metre of rainforest.<br />
30
Fashion<br />
Scent<br />
From<br />
The<br />
Wild<br />
Explore Five Rare &<br />
Precious New Fragrances<br />
FIVE RARE FRAGRANCES FROM AMAZONIA, POLYNESIA, INDIA,<br />
SOUTH AFRICA & SWITZERLAND<br />
The Elixirs of Nature range is the ultimate botanical mash up – recreating olfactive snapshots of<br />
some of the rarest and beautiful smelling plant species on the planet and then blending them with<br />
natural essences and extracts. While protecting these endangered plants for future generations.<br />
These really are five otherworldly scents.<br />
31
Fashion<br />
FROSTED BERRIES<br />
WITH CRANBERRIES FROM<br />
NORTH AMERICA<br />
Irresistibly juicy, this Instagram-worthy winter<br />
recipe stirs the senses. Balancing fresh notes<br />
of cranberry, blackcurrant and raspberry with<br />
white flowers, creamy praline and sweet vanilla,<br />
it makes for a truly beautiful berry blend.<br />
VANILLA CHAI<br />
WITH HAND-PICKED VANILLA<br />
FROM MADAGASCAR<br />
Warm and inviting, this rich scent envelops<br />
the senses. Creamy milk and addictive vanilla<br />
are peppered with notes of warm cinnamon,<br />
cardamom and sweetened with brown sugar<br />
for a fragrance your skin will love to drink in.<br />
SPICED APPLE<br />
WITH COLD-PRESSED APPLE<br />
SEED OIL<br />
FROM THE ALPS<br />
Quintessentially festive, this mouth-watering<br />
scent perfectly captures the treat yourself<br />
season. The aroma of freshly baked apples is<br />
warmed with notes of cinnamon and freshened<br />
with the crispness of orange and white flowers for<br />
a deliciously fragrant blend you’ll pick every time.<br />
32
WILDLY REVITALISING OILS OF LIFE<br />
Be the envy of every animal in the kingdom with the skin<br />
replenishing range. In a collect and keep jewellery box<br />
with the complete day to night Oils of Life skincare<br />
collection, it’s a truly ultra-luxe gift.<br />
Oils of Life Ultimate Skincare Collection: Intensely<br />
Revitalising Cream 50ml, Intensely Revitalising Essence<br />
Lotion 160ml, Intensely Revitalising Facial Oil 30ml, Intensely<br />
Revitalising Sleeping Cream 80ml, Twin-Ball Massager<br />
VANILLA CHAI TIN<br />
Fashion<br />
Go on a sensory safari with one of the three limited-edition festive<br />
flavours. Spicy and creamy, vanilla lovers will go wild for this new<br />
take on a traditional treat.<br />
Vanilla Chai Festive Tin: Vanilla Chai Shower Gel 250ml, Vanilla<br />
Chai Body Butter 200ml, Vanilla Chai Lip Balm 20ml, Vanilla<br />
Chai Foaming Bath 300ml<br />
UPCYCLING<br />
TIP<br />
Want to upcycle<br />
your Oils of<br />
Life jewellery<br />
box to suit<br />
your décor?<br />
Update it with<br />
a dash of spray<br />
paint, cover it<br />
with fabric, or<br />
decorate with<br />
stencils.<br />
UPCYCLING TIP<br />
A sweet upcycling tip for you – not only will the Vanilla<br />
Chai Festive Tin look great under your tree, it’s also the<br />
perfect place to stash late night snacks for Santa.<br />
Ensure your beauty game<br />
is totally fierce this party<br />
season with the new<br />
Christmas exclusives.<br />
• Eye Quads<br />
• Eye Colour Sticks<br />
• Matte Lip Liquid<br />
• Colour Crush Matte<br />
Lipstick<br />
• KLIA, Main Terminal Building, Departure Level, Level 5, Public Concourse<br />
• KLIA, Satellite Building, Gate C11-C17, North Zone, Level 1<br />
• klia2, Satellite Building, Level 2 and Departure Level, Level 3, Public Concourse<br />
• KKIA - Public Concourse, Departure Level, Terminal 1 (New Wing), Kota Kinabalu<br />
International Airport<br />
33
Experience<br />
TOYING WITH<br />
GIFT IDEAS?<br />
Lego bricks and chocolates for the kids, perfume for the Mrs<br />
and new suitcases for your third honeymoon trip this Christmas?<br />
01<br />
LEGO IT<br />
Whether your child wishes to build a<br />
boat, helicopter or an entire city, these<br />
adorable Lego sets will have them<br />
occupied for hours if not more!<br />
Grab a hold of the Lego Fire Boat, City<br />
Square or Heavy Lift Helicopter sets<br />
between the months of November and<br />
December <strong>2016</strong> and enjoy 10 per cent<br />
off, if you're an airport staff.<br />
01<br />
35
Experience<br />
02<br />
04<br />
Dauphine Slim<br />
Vavin Securite<br />
Amouage<br />
Belfort Plus<br />
03<br />
Coach Eau de Parfum<br />
Salvatore Ferragamo's<br />
Signorina Limited Edition <strong>2016</strong><br />
02 TRAVEL IN STYLE<br />
03<br />
As for those who wish to travel in<br />
style these winter months, perhaps<br />
a Dauphine Slim Cabin Trolley Case<br />
priced at RM475 (after 50 per cent<br />
discount) or a Belfort Plus Cabin<br />
Trolley Case priced at RM595 (after<br />
a 30 per cent discount) and a Vavin<br />
Securite Cabin Trolley Case priced<br />
at RM1,550 would strike your fancy.<br />
CHOC STOP<br />
As for sweet tooth lovers, Godiva's<br />
Christmas <strong>2016</strong> Gift Box, Truffles or<br />
a Carres Pouch will not disappoint<br />
because we all know how serious<br />
Godiva views its premium and<br />
quality cacao treats. The gift boxes<br />
and pouch are priced between<br />
RM151 and RM308, available at The<br />
Flying Emporium, KLIA and klia2.<br />
04 SWEET SCENTS<br />
Purchase exclusive Travel Sets from Amouage or a swanky bottle of Coach Eau<br />
de Parfum which is inspired by the spontaneous energy and downtown style of<br />
New York City. The fragrance is full of contrasts, opens with bright, sparkling<br />
raspberry, which gives way to creamy Turkish roses before drying down to a<br />
sensual suede musk base note.<br />
If you purchase Coach products, enjoy Complimentary Gifts such as:<br />
• Free Coach Woman Toiletry Pouch with purchase of 2 bottles of Coach fragrance<br />
90ml, excluding sets*<br />
• Free Coach Woman EDP Purse Spray miniature with purchase of either a bottle<br />
of Coach fragrance 90ml or 2 bottles of Coach fragrances 50ml excluding sets*<br />
*While stocks last<br />
Both Amouage and Coach is available at The Flying Emporium, KLIA.<br />
Meanwhile, Salvatore Ferragamo's Signorina Limited Edition <strong>2016</strong> is a tribute to<br />
all the chic and sophisticated young ladies who love to open their Ferragamo<br />
red boxes at Christmas. The fragrance is available at The Flying Emporium, KLIA<br />
and klia2.<br />
36
Fashion<br />
Looking for<br />
gifts to fill those<br />
stockings?<br />
Trawl through be Duty Free and see if something<br />
strikes your fancy. Be warned that you might have<br />
to get rather large stockings!<br />
FOR HER<br />
WISH UPON A STAR<br />
While you are travelling, spread the joy to your loved ones'<br />
by ticking off their Christmas wish list. Find a wide array<br />
of festive gifts at be Duty Free, located at International<br />
Departure, klia2.<br />
Wish upon a Star promotion kicks off between November<br />
10 and December 31<br />
Enjoy these special savings from November 10<br />
till December 31<br />
RM25 off with minimum purchase of RM500<br />
RM100 off with minimum purchase of RM1,200<br />
Check terms and conditions in-store<br />
Chloe Signature<br />
(Christmas Edition) Set<br />
HOLIDAY GIFT GUIDE<br />
Christmas is drawing near and whether it is for her, for him<br />
or little ones, be Duty free offers a wide selection of gift<br />
ideas this year.<br />
FOR THE LITTLE ONES<br />
Jurlique Rose<br />
Favourites Set<br />
Lego Mickey's Workshop<br />
BVLGARI Omnia<br />
Amethyste<br />
(Christmas Edition) Set<br />
Lego Adventure<br />
Camp Archery<br />
Lego Fire Starter Set<br />
Lindt Teddy Bear Advent<br />
Calendar 172g<br />
SK-II Facial Treatment Essence Duo<br />
Set (Red & Green Limited Edition)<br />
37
Fashion<br />
FOR HIM<br />
Lindor Festive Tube 400g<br />
Emporio Armani<br />
Dress Blue<br />
Dial Men's<br />
Chronograph<br />
Watch<br />
Lacoste Polo T-shirt<br />
BVLGARI Man Extreme (Christmas Edition) Set<br />
[MUST-BUY] LOCAL FAVOURITES<br />
Perfect gifts for loved ones at home!<br />
NEW BRANDS TO LOOK OUT!<br />
Alor Freeze Dried<br />
Durian 50g<br />
Blue Eye Falken<br />
Brown Classic<br />
Sunshine Kingdom Pralines<br />
Durian Chocolate 150g<br />
Tanamera Black<br />
Formulation Facial<br />
Soap<br />
Hawker Harrier II<br />
Leather Watch<br />
38
Retail Indulgence<br />
CELEBRATE PROSPERITY<br />
AND SUCCESS IN THE YEAR<br />
OF THE ROOSTER<br />
Royal Selangor ushers in the 2017 Year<br />
of the Rooster with a collection featuring<br />
the tenth animal in the Chinese zodiac.<br />
The rooster symbolises luck, fidelity and<br />
protection in Asia. The characters for<br />
rooster and auspicious are homophones<br />
in Mandarin Chinese, underpinning the<br />
animal’s close association with good<br />
fortune in Chinese culture.<br />
JAZZ UP YULETIDE<br />
GIVING WITH<br />
ROYAL SELANGOR<br />
Christmas gifts come in all<br />
shapes and sizes. From little<br />
statements of affection to<br />
pieces that impress, Royal<br />
Selangor has presents for<br />
everyone on Santa’s naughty<br />
or nice list. Those looking<br />
for Force infused gifts will<br />
find a wide selection of Star<br />
Wars pieces for the Jedi or<br />
Sith warriors in their lives.<br />
Royal Selangor will also be<br />
hosting Privileges members<br />
at its Pavilion showroom for a<br />
year end festive celebration<br />
which will feature event<br />
exclusive promotions.<br />
For more information visit<br />
www.royalselangor.com/<br />
landing-christmas<br />
COMYNS PROMOTION<br />
• Enjoy 30% off on your<br />
second purchase of sterling<br />
silver personal accessories<br />
* Terms and conditions apply<br />
Check out Selberan’s gift set - the Persia Special in December.<br />
The Persia collection draws on intricate motifs from the art and<br />
architecture of 16 th century Persia. Standalone pieces include<br />
a floral statement necklace, earrings and cuff.<br />
* Royal Selangor is located at KLIA and klia2 with extended business hours<br />
at KLIA Satellite terminal, from 6am to 2am<br />
39
Retail Indulgence<br />
Exclusive<br />
SPA CEYLON<br />
LUXURY AYURVEDA PRODUCTS<br />
Rejuvenate your senses with the<br />
highly-treasured and pampering<br />
Spa Ceylon ranges inspired by the<br />
ancient wisdom of Ayurveda<br />
Get ready to hydrate, treat, purify and soothe your body, mind and soul with the<br />
luxurious ranges of products from Spa Ceylon as it combines powerful, age-old<br />
Ayurveda formula and the finest natural ingredients. Spa Ceylon products are the<br />
result of nearly 50 years of expertise in the field of natural health and beauty products<br />
from the pioneers in modern Ayurveda beauty care in Sri Lanka.<br />
Inspired by royal relaxation, rejuvenation and the age-old healing rituals of Ayurveda<br />
wisdom, Spa Ceylon ranges are exquisitely formulated to provide the ultimate in<br />
luxury for health, well-being and relaxation.<br />
Spa Ceylon offers an extensive range of all-natural, high-performance<br />
and environmentally-friendly products for skin, hair, body and wellness, from<br />
treatment oils, massage balms, body lotions, moisturising balms, to foot care and<br />
herbal compress.<br />
Spa Ceylon's top signature range is the Sleep Collection. Other pampering ranges<br />
include the Ceylon Tea Range for sun care, Sandalwood Range for soothing and<br />
de-stressing, Peace Range for total peace and tranquillity, White Range for skin<br />
radiance, Balm Range for overall wellness, Cardamom Rose Hand Care Range for<br />
promoting joyous natural well-being, Green Mint Foot Range for total foot comfort<br />
and relaxation, Hair Care Range for healthy scalp and luscious hair and the Detox,<br />
Sleep Intense and De-Stress Collections.<br />
All products are free of paraben, paraffin<br />
and alcohol. Its precise production<br />
and quality assurance procedures<br />
incorporate traditional herbal<br />
prescriptive with modern dermatological<br />
science, to protect and deliver the herbal<br />
benefits of the all-natural ingredients in<br />
their high-performance formula. The<br />
brand also promotes environmentallyfriendly<br />
products which are not tested<br />
on animals and are 100 percent<br />
vegetarian. Spa Ceylon is an advocate<br />
of sustainable harvesting and supports<br />
community fair trade.<br />
For more information on Spa Ceylon,<br />
please visit<br />
Website: www.spaceylon.com.my<br />
Spa Ceylon Malaysia<br />
*Spa Ceylon is located at Lot 5, Satellite<br />
Building, International Departure, KLIA<br />
and S6-L2-40, Gateway@klia2<br />
40
Retail Indulgence<br />
Look Better. Feel Better.<br />
Play Better.<br />
COBRA PUMA GOLF opens first store at Mitsui<br />
Outlet Park!<br />
Malaysia is emerging as a leading golf destination in the region<br />
apart from witnessing a fast growing number of golf consumers.<br />
In order to meet these demands, COBRA PUMA Golf's<br />
factory store outlet could not arrive at a more timely manner<br />
in the country.<br />
A leader in golf club innovation and performance, the store<br />
aims to offer its latest high-end COBRA Golf equipment<br />
as well as its PUMA Golf apparels to both Malaysian and<br />
international consumers.<br />
COBRA PUMA Golf Senior Director of International Sales,<br />
Trevor Carter said, "Malaysia is an important market for the<br />
South East Asian region and we are excited to directly engage<br />
with our consumers for the first time in the country. This is a<br />
significant step towards building a stronger presence in the<br />
Malaysia market. Golf is a fast growing sport in Malaysia,<br />
hence the opportunity to grow our market share in Malaysia<br />
is looking very optimistic."<br />
Carter also said the COBRA King LTD Driver line of equipment<br />
features breakthrough innovation and technologies to create<br />
a First Zero CG Driver with performance fit for a king.<br />
Adding on to the King Family is the F6+ and F6 metalwoods,<br />
which feature the All-New CarbonTrac Weighting System and<br />
Adjustable CG to provide golfers the perfect combination of<br />
Low CG and High MOI.<br />
Not to be missed from the outlet store is the PUMA Golf Spring<br />
Summer <strong>2016</strong> Collection. This collection features cooling and<br />
warming technologies to equip golfers for changing weather<br />
conditions. The line also boasts re-energised essentials,<br />
elevated and sophisticated details, a balanced colour palate<br />
to suit the style of any golfer.<br />
*For more information, visit cobragolf.com and cobragolf.<br />
com/pumagolf.<br />
41
Quick Eats<br />
Grab a best-seller while sipping a<br />
good ol' cuppa<br />
Cappuccino<br />
Spicy Olio Pasta<br />
Fish and Chips<br />
Gourmet Chicken Pie<br />
The holidays are coming and what better way to celebrate<br />
and usher in the festivities and New Year than to be<br />
together, enjoy great food and a good cuppa!<br />
The Dôme café has been operating for slightly over two<br />
decades and may have originated in Perth, Australia, but<br />
today, the café is a well-known and favoured hangout<br />
among both locals and the international crowd in Malaysia.<br />
Don't just stop at ordering your favourite caffeine fix as<br />
the establishment comes packed with a delicious and<br />
delectable food menu. Spicy lovers may opt for a plate<br />
of Spicy Olio Pasta which is available in a choice of<br />
linguine or spaghetti tossed with fresh herbs, garlic, chilli<br />
flakes, red capsicum, spinach, parsley and zucchini or if<br />
you're in the mood for something light, try the Gourmet<br />
Chicken Pie which is a home-style chicken and mushroom<br />
filling topped with a golden pastry cap and served in a<br />
porcelain bowl with sautéed vegetables.<br />
Or, if you're feeling a little fishy today, try the Fish and<br />
Chips which are lightly battered fillets of dory served with<br />
fresh garden salad, chips and tartar sauce which also<br />
doubles up as your protein intake for the day!<br />
*Dôme Café is located at East Arm Passenger Level,<br />
Satellite Building, KLIA and Departure Level Public<br />
Concourse, klia2<br />
42
Quick Eats<br />
ARE YOU<br />
HUNGRY YET?<br />
Top 25 Food Discoveries in KLIA and klia2<br />
to satiate anything from Ikan Masak Asam<br />
Pedas to a tea-infused macaron<br />
If you're looking for something to eat or drink at the<br />
airports, you are going to be spoilt rotten as the choices<br />
are aplenty. But, we have decided to curate the best 25<br />
spots at the KL International Airport (KLIA) and klia2, as<br />
recommended by independent online food reviewer,<br />
FriedChillies.<br />
Furthermore, in line with the airport operator's five-year<br />
business plan, Runway to Success 2020 (RtS 2020),<br />
Malaysia Airports Managing Director, Datuk Badlisham<br />
Ghazali said the airport operator places high priority on<br />
enhancing service level and customer experience.<br />
One of the strategic priorities under the business plan is<br />
Total Airport Experience (TAE) and in the efforts of creating<br />
memorable moments, Badlisham announced that<br />
FriedChillies, dedicated to foodies from all over the world,<br />
recently published its Top 25 Food Discoveries in KLIA<br />
and klia2.<br />
KLIA, together with klia2 is a chock-full of exciting F&B<br />
outlets serving delicious food. They comprise not only<br />
eateries belonging to well-established international brands<br />
but also eateries which are proudly Malaysian, such as<br />
Eden, BMS and Grandmama’s, offering a mini Malaysia<br />
experience right at the airports.<br />
"This fits into our commercial aim of transforming our<br />
airports into a destination in their own right, catering not<br />
only to travellers but at the same time serving as an<br />
exciting destination for the surrounding community."<br />
He also said, "We had facilitated FriedChillies efforts to<br />
'mystery shop' where they anonymously evaluated not<br />
only the dishes served but also the total dining experience.<br />
It is our hope that by having this FriedChillies listing on<br />
our eateries at KLIA and klia2, it will give our visitors a<br />
better idea on where to choose the best eats and deals<br />
at KLIA."<br />
He added that the aim was to turn this into an annual<br />
event in the hopes that it can serve as a catalyst for the<br />
F&B operators to uplift their service level and offer more<br />
exciting dining experience to visitors.<br />
1. EDEN RESTAURANT<br />
Must-Try: Dim sums, wanton noodles or butter<br />
prawns<br />
*L5 13, Level 5, Departure Level, Main Terminal<br />
Building, KLIA<br />
2. BIBIK HERITAGE<br />
Must-Try: Mee Siam, Popiah Chee, Nyonya Nasi<br />
Lemak with sambal petai or Cendol<br />
*Lot S2-3-L40, Level 3, Departure Level, Main<br />
Terminal Building, klia2<br />
1<br />
2<br />
3. PUFFY BUFFY<br />
Must-Try: Ikan Masak Asam Pedas or Masak Lemak<br />
Daging Salai sets<br />
*Lot S2-3-L39, Level 3, Departure Level, Main<br />
Terminal Building, klia2<br />
3<br />
43
Quick Eats<br />
4. RAMEN TEN<br />
Must-Try: Bento meals and ramen sets<br />
that comes with garlic rice, gyozas,<br />
edamame and salad<br />
*L2-22A, Level 2, gateway@klia2<br />
4<br />
5<br />
5. THE COFFEE CLUB<br />
Must-Try: Club sandwich, order an<br />
omelette or the more popular eggs<br />
Benedict with hollandaise sauce<br />
*L5 40, Level 5, Departure Level, Main Terminal<br />
Building, KLIA<br />
6<br />
6. CAFE BARBERA<br />
Must-Try: Café Au Lait paired with Roast Beef<br />
Croissant Sandwich<br />
*L5 23, Level 5, Departure Level, Main Terminal<br />
Building, KLIA<br />
7<br />
7. MOLLYDOOKER’S COFFEE<br />
BAR<br />
Must-Try: Nasi Lemak Bungkus with a cup of<br />
Joe<br />
*Lot S7-1A-A06, Gate Q, Level 1A, International<br />
Departure, Satellite Building, klia2<br />
8<br />
8. MAMAK<br />
Must-Try: Crispy fried chicken, mixed with some<br />
Ayam Madu gravy and Rojak which is fried tofu,<br />
onion fritters, egg and vegetables in a sweet<br />
and spicy sauce.<br />
Lot S2-3A-L02, Level 3A, Departure Level, Main<br />
Terminal Building, klia2<br />
9. HOMETOWN HAINAN<br />
COFFEE<br />
Must-Try: The Hainan Chicken Rice, Nasi<br />
Lemak and local coffees<br />
*L2-113, Level 2, gateway@klia2<br />
10<br />
9<br />
10. CANAI 15<br />
Must-Try: Roti Canai doused in mutton<br />
curry<br />
*L3-56 & 57, Level 3, gateway@klia2<br />
11<br />
11. NöööDLES<br />
Must-Try: Penang Curry Noodles, Beef Soup Noodles<br />
or Prawn Mee<br />
*L5 42, Level 5, Departure Level, Main Terminal<br />
Building, KLIA<br />
44
Quick Eats<br />
12. THE GREEN MARKET<br />
Must-Try: Bentos especially the Salmon<br />
Teriyaki, cooked well in a soy teriyaki glaze<br />
or a bibimbap<br />
*Lot S2-3-L38, Level 3, Departure Level, Main<br />
Terminal Building, klia2<br />
12<br />
13<br />
13. BMS ORGANICS<br />
Must-Try: Nyonya Laksa, Quinoa Salads or Brown<br />
Rice Nasi Lemak<br />
*L2M-19, Level 2M, gateway@klia2<br />
14. GRANDMAMA’S<br />
Must-Try: Nasi Lemak, Char Kway Teow,<br />
Nasi Lemak with Chicken Curry or Satay<br />
*SS M01, Level 2, Mezzanine Level,<br />
International Departure, Satellite Building,<br />
KLIA<br />
15. WARUNG<br />
Must-Try: Beef Noodle Soup or Egg<br />
Noodles<br />
*Lot S6-2-A15, Level 2, International Departure,<br />
Satellite Building, klia2<br />
14<br />
15<br />
16. TASTE OF INDIA<br />
Must-Try: Thosai served with mildly spiced red<br />
chilli coconut chutney or dal apart from Chicken<br />
Curry Briyani<br />
*Lot S6-3-A21(c), Food Court, Level 3, International<br />
Departure, Satellite Building, klia2<br />
16<br />
17. HOT WOK<br />
Must-Try: Char Kway Teow and Nasi Goreng<br />
*S6-3-A21(e), Food Court, Level 3, International<br />
Departure, Satellite Building, klia2<br />
17<br />
18. TRANSIT HANG OUTS<br />
SAMA SAMA EXPRESS,<br />
KLIA<br />
Must-Try: Lamb Rack, cooked on the<br />
bone till tender that comes with soft<br />
and creamy mash potato and plenty<br />
of gravy<br />
*Next to Gate C5, International<br />
Departure, Satellite Building, KLIA<br />
18<br />
18<br />
SAMA SAMA EXPRESS, klia2<br />
Must-Try: Satay Pizza, made fresh with<br />
chunks of satay meat on top over a peanut<br />
sauce base<br />
*Level 3, International Departure, Satellite<br />
Building, klia2<br />
45
Quick Eats<br />
UNCLE 19. FLIGHT ‘K’ CLUB LOUNGE<br />
Must-Try: Must-Try: Mee Goreng Buffet on Mamak, offer and Nasi an ala Goreng carte<br />
Kambing menu or cup that of includes Kemaman slow-roasted specialty coffee rotisserie<br />
*L2-54 & chicken, 55, Level and 2, gateway@klia2<br />
comes with gravy and a<br />
salad. Cool it further with some Cempedak<br />
ice cream<br />
KOREAN STALL AT QUIZINN BY<br />
RASA *SN FOOD M01, COURT Level 2, Mezzanine Level,<br />
International Departure, Satellite Building,<br />
Must-Try: Beef bibimbap topped with a fried egg,<br />
KLIA<br />
soft and wobbly yolk and vegetables and meat<br />
*Korean – 6,7 & 8, Quizinn, Level 2M, gateway@<br />
FLIGHT CLUB GRAB ‘N’ GO<br />
klia2<br />
Must-Try: Kam Heong Cumi Cumi and Rice<br />
with breaded squid in Kam Heong sauce 20<br />
HUI LAU SHAN<br />
*CH M03, Level 2, Mezzanine Level, Satellite<br />
Must-Try: Mango Feast which is a cheesecake with mango<br />
Building, KLIA<br />
bits, a scoop of mango ice cream and a cooling mango<br />
slushie topped with mango chunks and glutinous balls or<br />
a glass 20. of TWG pandan TEA jelly BOUTIQUE<br />
in a watermelon cooler<br />
*Lot Must-Try: S2-3-L03, Tea-infused Level 3, Departure macarons such Level, as Napoleon Main Terminal<br />
Building, Tea & Caramel, klia2 Camelot Tea & Praline and Vanilla<br />
Bourbon Tea & Kaya<br />
DELI *CPD'N' 12, MEALS Contact Pier Domestic, KLIA<br />
Must-Try: Ayam Madu, delicious curries and vegetables<br />
21. THE DOUGH<br />
*L1 03, Level 1, Main Terminal Building, KLIA<br />
Must-Try: Egg Sandwich, assorted buns and local<br />
tidbits<br />
*Lot S1-1A-A17, Gate J, Level 1, Domestic<br />
Departure/Arrival, klia2<br />
22. UNCLE ‘K’<br />
Must-Try: Mee Goreng Mamak, Nasi Goreng<br />
Kambing or cup of Kemaman specialty coffee<br />
*L2-54 & 55, Level 2, gateway@klia2<br />
19<br />
22<br />
19<br />
21<br />
23<br />
23. KOREAN STALL AT QUIZINN<br />
BY RASA FOOD COURT<br />
Must-Try: Beef bibimbap topped with a fried egg,<br />
soft and wobbly yolk and vegetables and meat<br />
*Korean – 6,7 & 8, Quizinn, Level 2M, gateway@<br />
klia2<br />
24<br />
24. HUI LAU SHAN<br />
Must-Try: Mango Feast which is a cheesecake<br />
with mango bits, a scoop of mango ice cream<br />
and a cooling mango slushie topped with mango<br />
chunks and glutinous balls or a glass of pandan<br />
jelly in a watermelon cooler<br />
*Lot S2-3-L03, Level 3, Departure Level, Main<br />
Terminal Building, klia2<br />
25<br />
25. DELI 'N' MEALS<br />
Must-Try: Ayam Madu, delicious curries and<br />
vegetables<br />
*L1 03, Level 1, Main Terminal Building, KLIA<br />
46
Quick Eats<br />
Quick Eats<br />
SAMA-SAMA<br />
HOTEL KLIA<br />
Treats for the year-end festivities<br />
There's something in store for practically even the fussiest<br />
of all foodies out there. At Sama-Sama Hotel KLIA, go<br />
Japanese with the Midori Bento set throughout the month<br />
of November.<br />
The set, available between noon and 3pm, is served with<br />
nigiri sushi, kobachi pickles, mixed salad, tori misoyaki,<br />
miso soup and rice. This is a fairly good way to keep your<br />
meals healthy and at the same time, keep your lunch<br />
meeting light. The set is tagged at RM65 nett per serve.<br />
If you're not going home for the holidays, experience a<br />
homey and warmth dinner at the hotel between December<br />
24 and 25 around 6pm till 11pm.<br />
The Special Christmas Eve and Christmas Day buffet dinner<br />
allows you to treat yourself or friends and family over a<br />
sumptuous and bountiful spread of live barbeque grilled<br />
seafood, beef, chicken and traditional Christmas specialties<br />
desserts at Degrees Restaurant. The set is tagged at RM125<br />
nett per serve.<br />
For reservations, call 603-8787 3333, extension 2488.<br />
Meanwhile, put on your dancing shoes because we're<br />
going Latin, Samba, Salsa and Tango to celebrate the New<br />
Year Eve at Sama-Sama Hotel! Gear up with your frill and<br />
fancy costume and get loud for the New Year Countdown<br />
at Traveller’s Bar & Grill.<br />
The Brazilian carnival is between 5pm and 1am and will<br />
be held on December 31.<br />
Apart from in-house band 'Own Style', there is a special<br />
appearance of lady DJ Rissya from Indonesia, who has a<br />
popular stint in couple of cities in her home ground as<br />
well as Johor Bahru.<br />
Midori Bento set<br />
There are two packages to offer:<br />
Package A<br />
Auchentoshan Single Malt Whisky<br />
RM 850 nett (Each package is up to 8 persons)<br />
• 2 nos Bottles of Auchentoshan Whisky<br />
• Free Mixer of Water/Coke or Sprite<br />
• 8 nos of Party Pack<br />
• 1 plate of Snack (Spicy Anchovies with Onions)<br />
Package B<br />
Tiger Beer Tower<br />
RM 500 nett (Each package is up to 8 persons)<br />
• 2 nos Towers of Tiger Beer<br />
• 8 nos of Party Pack<br />
• 1 plate of Snack (Spicy Anchovies with Onions)<br />
For reservation, call 603-8787 3333, extension 2435.<br />
47
Must Eats<br />
FOOD HAVEN<br />
The year <strong>2016</strong> is finally coming to an end. But, that means Christmas and New Year celebrations<br />
will soon begin! Are you planning on skipping all the dirty dishes at home by choosing to<br />
dine out instead? Or perhaps a take-away? Browse through promotions and special menus<br />
at all these eateries and make an informed decision!<br />
FUKUYA@KLIA<br />
• Level 2, South Zone, Satellite Building, KLIA<br />
Tickle your taste buds with some fine sushi!<br />
If you're looking to have your protein intake for the day,<br />
we suggest the Sushi Sashimi Platter which has salmon,<br />
tuna and mackerel sushi apart from cucumber maki rolls<br />
and salmon sashimi. Dip your sushi in soy sauce or smear<br />
a little wasabi and wash it down with a hearty bowl of<br />
miso soup. The month of November also sees Fukuya<br />
rolling out its Dory Katsu Set. The dory fish is deep-fried<br />
in a breadcrumb batter and served with salmon egg<br />
rolls, pickled lady fingers topped with shredded dry fish,<br />
a bowl of white rice, salad and miso soup.<br />
Sushi Sashimi Platter<br />
For December, all lights are on the Spicy Tuna Donburi<br />
and the Niku Jaga Imo. The former is tuna mixed with a<br />
tinge of chilli powder, chilli oil, mayonnaise to calm the<br />
heat for all you non-spicy eaters, sesame seed and spring<br />
onions, all served on a bed of fluffy white rice. The dish<br />
comes with a bowl of miso soup. Meanwhile, the latter<br />
is a beef and potato dish with glass noodles in a sweet<br />
soya sauce broth. The beef is simmered for at least an<br />
hour and served with peas and carrots apart from a bowl<br />
of white rice, salad with sesame seed dressing, pickled<br />
radish and cucumbers and fruit of the day.<br />
Happy Hour Promotion<br />
Buy 2 cans of Japan's Suntory Beer for RM39++ between 5pm<br />
and 9pm<br />
Dory Katsu Set<br />
*From October 18, while stocks last<br />
Spicy Tuna Donburi<br />
48<br />
Niku Jaga Imo
Must Eats<br />
BASKIN-ROBBINS<br />
• klia2, Domestic Departure/Arrival, Gate J<br />
Promo Details:<br />
Free upsize to Double Junior<br />
Scoop when you purchase<br />
Single Regular Scoop for Flavour<br />
Of The Month, Earl Grey Tea &<br />
Caramel Scone.<br />
Validity Period : 1 - 30 November<br />
<strong>2016</strong> , while stocks last<br />
OLD MALAYA KOPITIAM AND<br />
MALAYSIAN RECIPE CAFE<br />
• Old Malaya Kopitiam: Level 2, South Zone,<br />
Satellite Building, KLIA<br />
• Malaysian Recipe Cafe: Level 1, North Zone,<br />
Satellite Building, KLIA<br />
At Malaysian Recipe Cafe,<br />
indulge in a steaming bowl of<br />
Assam Pedas and a tall glass<br />
of Iced Lemon Tea for RM32<br />
or try the Nyonya Laksa and<br />
Sirap Selasih at Old Malaya<br />
Kopitiam for RM25. Both<br />
promotional sets are available<br />
between November and<br />
December <strong>2016</strong>.<br />
49
Must Eats<br />
THE COFFEE BEAN & TEA LEAF<br />
• Level 1, North Zone, Satellite Building, KLIA<br />
Promo Details:<br />
It’s The Most Delicious Time of the Year!<br />
• Salted Butterscotch Ice Blended ® drink<br />
Delicious combination of caramelised sugar & butter<br />
with a dash of salt<br />
• Double Chocolate Peppermint Ice Blended® drink<br />
Decadent, dreamy rich mocha & refreshing peppermint<br />
• Red Velvet Hot Cocoa<br />
Velvety, chocolatey & red hot<br />
*Kid-friendly options and iced options available.<br />
Validity Period: 7 November <strong>2016</strong> – 4 January 2017*<br />
*Promotional dates might be subject to changes<br />
HARRODS<br />
• Contact Pier, International Level, KLIA<br />
Start your day with Harrods' All Day<br />
Tea for Two which comes with English<br />
scones, mini fruit tarts, mini mango<br />
cream puffs, mini chocolate brownies,<br />
mini red velvet cakes, smoked salmon<br />
croissant, cheese sandwiches and tea!<br />
The set is tagged at RM110 nett.<br />
50
Joyful Experience @ Malaysia Airports<br />
OF DESTINATION<br />
54<br />
"Traveling – it leaves you speechless,<br />
then turns you into a storyteller,"<br />
Ibn Battuta.<br />
Flip the page and see where you<br />
should be heading for your next<br />
getaway now!<br />
63<br />
65<br />
54<br />
63<br />
65<br />
69<br />
African Beauty<br />
Captivating Cape Town<br />
Get Your Craic On<br />
Dublin, Ireland<br />
Best Christmas<br />
Shopping Apps<br />
Strange Museums<br />
Around The World<br />
69
Travel<br />
CAMIGUIN<br />
ISLAND<br />
The Small and Unspoilt Beauty of the Philippines<br />
We've heard plenty about Boracay and Gili but there’s a cooler kid on the block<br />
and it’s – Camiguin.<br />
A pear-shaped volcanic island in the<br />
northern tip of Mindanao, Camiguin<br />
is the smallest province with land area<br />
totalling at 30,000 hectares. Apart from<br />
having five towns, the island also has<br />
seven volcanoes including the still<br />
active Mount Hibok-Hibok. The island<br />
is home to slightly over 80,000 people<br />
making the province the second<br />
smallest in Philippines. Batanes is<br />
the smallest province, in terms of<br />
population, in the country.<br />
Due to the island’s volcanic soil,<br />
various crops are planted all year<br />
round and this includes coconut,<br />
cassava, banana, corn, fruits, coffee<br />
and vegetables. Apart from historical<br />
sites, the island lures tourists through<br />
its natural resources, which include<br />
sulfur deposits, geothermal energy,<br />
agricultural lands and fishing grounds.<br />
Camiguin has its own airport however<br />
there are not many direct flights<br />
within the Philippines to this island.<br />
At present, Cebu Pacific flies directly<br />
from the Cebu Airport directly to the<br />
island. Or one is recommended to take<br />
a flight from the next nearest airport,<br />
Cagayan de Oro and a bus or rented<br />
van to the nearest port. There are<br />
two ports from which you can take a<br />
ferry to Camiguin, either Balingoan or<br />
Macabalan. Balingoan comes highly<br />
recommended by locals and tourists.<br />
From the port, take a ferry to the island<br />
and voila, your holiday shall began!<br />
DAY 1<br />
SUNKEN CEMETERY<br />
Camiguin was primarily formed<br />
through earthquakes and volcanic<br />
eruptions. In the late 1800s, the<br />
eruption of Mount Vulcan submerged<br />
the old town of Catarman – pushing<br />
it below the sea, leaving behind the<br />
ruins of a church and its bell tower. The<br />
Sunken Cemetery, now marked with a<br />
huge cross, was also one of the areas<br />
in this old town.<br />
SUNKEN CEMETERY<br />
Located in Bonbon, Catarman, a huge<br />
cross marker has been installed by the<br />
Provincial government to mark the<br />
community cemetery that sunk during<br />
the volcanic holocaust. Years ago,<br />
gravestones were visible during low tide.<br />
Today, it is an interesting diving site.<br />
52
Travel<br />
KATIBAWASAN FALLS<br />
ARDENT HOT SPRING<br />
ARDENT HOT SPRING<br />
Ideal for a cool night swim to rejuvenate<br />
the mind and body after a long trek<br />
up the mountain, this local hot spa is a<br />
natural pool springing from the depths<br />
of Mount Hibok-Hibok. The local<br />
municipality has provided cottages,<br />
restaurant and dormitory facilities that<br />
cater to local and foreign tourists. It<br />
has picnic huts, cookout facilities and<br />
restrooms for visitors.<br />
MERE 4-HOUR<br />
DIRECT FLIGHT<br />
Fly to Manila from the<br />
KL International Airport<br />
(KLIA) with:<br />
• Malaysia Airlines<br />
• AirAsia Philippines (klia2)<br />
• AirAsia (klia2)<br />
• Cebu Pacific (klia2)<br />
Fly to Cebu from KLIA with:<br />
• AirAsia Philippines (klia2)<br />
*As of October <strong>2016</strong><br />
KATIBAWASAN FALLS<br />
After an interesting yet creepy start to<br />
your short getaway, cool it off at this 250-<br />
feet majestic beauty that cascades to a<br />
rock pool surrounded by ground orchids,<br />
wild ferns, trees and boulders. Its icecold<br />
waters provide an ideal summer<br />
splash to locals and tourists alike.<br />
DAY 3<br />
MANTIGUE ISLAND<br />
This island is the verses from Coldplay’s<br />
‘Paradise’ because it is filled with an<br />
evergreen forest fringed with a sandy<br />
beach. The boat ride to Mantigue is<br />
quite exciting, as one has to contend<br />
with strong diverging currents due to<br />
the open sea. One side of the island is<br />
ideal for swimming as it is shallow and<br />
has few corals while the opposite side<br />
is a deep drop off ideal for snorkelling<br />
and diving.<br />
Pictures by Hannah Reyes, Nigel Hicks and<br />
the Tourism Promotions Board Philippines.<br />
MANTIGUE ISLAND<br />
DAY 2<br />
MOUNT HIBOK-HIBOK<br />
The only active volcano in the island, this<br />
1,250-metre slope is a challenge even<br />
to the seasoned mountaineer. However,<br />
the peak offers breathtaking views of<br />
Cebu, Negros and Bohol islands. The<br />
mountain also has a crater lake at the<br />
peak with plenty of steam outlets.<br />
53
Travel<br />
CAPTIVATING<br />
CAPE TOWN<br />
If Africa is the continent you have chosen, South Africa’s Cape<br />
Town should be on your must visits as the port city is renowned<br />
for its extraordinary scenery, vibrant nightlife and outdoor lifestyle.<br />
FULL TRAVEL<br />
MODE AHEAD<br />
Cape Town really does have something<br />
for everyone. From Table Mountain to<br />
the bustling streets like Long Street, there<br />
really is every contrast imaginable. This<br />
is a city steeped in history which is not<br />
forgotten – memories are visible<br />
throughout. But the city has risen to be<br />
a thriving place for tourism and business<br />
with plenty of restaurants and trips in and<br />
around the city to keep you occupied.<br />
TABLE MOUNTAIN<br />
A must do when in Cape Town – you<br />
can see Table Mountain from wherever<br />
you are in the city, but the views from<br />
the top are second to none. You can buy<br />
tickets either online or at the entrance<br />
at the bottom of Table Mountain. But,<br />
check the weather before you go up to<br />
the top, because cloudy views of Cape<br />
Town is a waste. Try to go on a clear,<br />
sunny day.<br />
54
ROBBEN ISLAND<br />
Robben Island is a must visit while in<br />
Cape Town as it is infamously known as<br />
being the prison where Nelson Mandela<br />
spent 27 years behind bars. Tours of the<br />
prison are done by ex-prisoners and you<br />
get to visit the actual prison cells where<br />
convicts stayed. The most interesting<br />
part of the tour is having a glimpse of<br />
Mandela’s life in a tiny cell.<br />
LONG STREET<br />
Party goers should keep a lookout for<br />
this street while party poopers should<br />
stay away. Long Street is known for its<br />
hostels, restaurants and bars. The area<br />
stays loud until about 4am every<br />
morning, so it’s a great place if you want<br />
to party but if you’d prefer a good night<br />
sleep – find a quieter area! The street<br />
is also popular during the day, with loads<br />
of cafes, restaurants and shops.<br />
SHARK CAGE DIVING<br />
Remember, these creatures are wild and<br />
are not trained for human entertainment,<br />
so it will be very much a waiting game.<br />
However, it is worth waiting for as South<br />
Africa is one of the handful of countries<br />
that allows you to go cage diving with<br />
great white sharks.<br />
No experience is needed as you only<br />
wear a mask and no snorkel or diving<br />
gear is given. When sharks are near the<br />
boat, the cage is lowered into water with<br />
you in it! When the time is right, the staff<br />
will let you know that you will need to<br />
hold your breath and go underwater for<br />
as long as you can to watch the sharks<br />
swim by.<br />
LION’S HEAD<br />
Travel<br />
Lion’s Head is a smaller mountain<br />
located next to Cape Town. It is next to<br />
Table Mountain and is very popular with<br />
hikers. Lion’s Head is part of Table<br />
Mountain National Park that stands at<br />
670 metres high with a relatively flat<br />
track. The exciting part of the trek is at<br />
the leg of the summit, where you need<br />
the aid of chains and ladders to ascend.<br />
KIRSTENBOSCH<br />
BOTANICAL GARDENS<br />
This botanical gardens is located at the<br />
bottom of Table Mountain and has been<br />
described as ‘the most beautiful garden<br />
in South Africa’.<br />
55
Travel<br />
TOUR THE TOWN<br />
Do your research and go for a guided<br />
tour around town. These tours are a great<br />
way to learn about the history of Cape<br />
Town and South Africa and many tour<br />
companies have agreements with the<br />
townships, so the locals can show you<br />
around while the tour companies help<br />
look after the people and their community.<br />
BOAT TRIPS FROM THE<br />
WATERFRONT<br />
Several companies offer boat trips out<br />
to sea to look for dolphins and other<br />
LET’S EAT<br />
animals. Remember to go when the sea<br />
is calm as choppy waters means you will<br />
not be seeing anything. The boats are<br />
open so it can also be quite cold and it<br />
is advised to bring along warm clothes<br />
or a coat.<br />
COME RAIN OR SHINE<br />
Hot and sunny weather dominates the<br />
city’s skyline throughout the months of<br />
November and December despite the<br />
occasional afternoon thunderstorms.<br />
The coldest days are between the<br />
months of July and August.<br />
From the meat-stuffed dishes to the more conventional but highly customised South<br />
African food, they will all give you memories to cherish for a lifetime!<br />
USEFUL<br />
AFRIKAANS PHRASES<br />
The country has 11 official languages<br />
and this includes English, Afrikaans<br />
and Xhosa. The three languages<br />
mentioned are also the most<br />
commonly used and spoken with<br />
Afrikaans being the most widely<br />
spoken language.<br />
Here are a few Afrikaans words and<br />
phrases that may be helpful when<br />
travelling to the country.<br />
• Hello – Hallo<br />
• Goodbye – Totsiens (tot-see-us)<br />
• My name is … – My naam is ...<br />
• Thank you – Dankie (danki)<br />
• Do you speak English? – Praat jy<br />
Engels? (praat-yay-engels)<br />
• Sorry – Jammer (yamer)<br />
CURRENCY AND<br />
EXCHANGE RATE<br />
The country’s currency is South<br />
African Rand: ZAR<br />
100 ZAR is approximately:<br />
• USD6.96 • £5.72 • €6.33<br />
As at October <strong>2016</strong><br />
Bunny Chow<br />
Do not worry as no rabbits are harmed<br />
in the making of this dish. Often referred<br />
to as a bunny, this South African dish<br />
consists of a hollowed out loaf of bread<br />
filled with curry. It can be made with<br />
lamb, beef, chicken or vegetables.<br />
Bobotie<br />
Considered the country’s national dish,<br />
cumin, coriander and cloves are added<br />
to minced lamb or beef before it is<br />
baked with an egg-based topping.<br />
Mealie Pap<br />
A maize-based porridge that can be<br />
served hot or cold with milk and sugar<br />
as breakfast or with meat and tomato<br />
stew for a complete meal.<br />
Bokkoms<br />
South Africa’s version of anchovies.<br />
Bokkoms is a dried and salted Southern<br />
Mullet fish known locally as ‘harders’.<br />
Droëwors<br />
A dried, spiced sausage that may look<br />
unappetising if you eat with your eyes<br />
but sure does pack a punch when you<br />
put it in your mouth.<br />
56
Travel<br />
BRRR!<br />
WORLD’S<br />
BEST<br />
ICE SUITE HOTELS<br />
Would you like to live in a room made entirely<br />
out of snow and ice? Better yet, an entire hotel<br />
or area built from blocks of ice and drinking your<br />
juice from an ice glass? If the cold does not<br />
bother you, these places might be just the perfect<br />
winter getaway for you and your loved ones!<br />
57
Travel<br />
ICEHOTEL<br />
JUKKASJÄRVI, SWEDEN<br />
The small village of Jukkasjärvi receives a<br />
temporary building each year during winter.<br />
That building happens to be the Icehotel.<br />
Built from blocks of ice and snow each year,<br />
in November, materials for the design and<br />
architecture come from the nearby river Torne.<br />
The world’s first and largest hotel built of snow<br />
and ice, the Torne River supplies enough ice<br />
equivalent to 4,000 tonnes of ice which equals<br />
to four ice hotels. An establishment that opens<br />
all year round, guests are able to stay in cabins<br />
during the summer. But, when winter arrives,<br />
the Icehotel will be available for bookings and<br />
activities such as skiing, husky sledding,<br />
northern light tours and ice sculpting are on<br />
the agenda as well as sleeping in the unique<br />
hotel. The hotel’s Founder, Yngve Bergqvist<br />
had the idea for such a hotel, 27 years ago.<br />
Today, the hotel attracts over 50,000 guests<br />
from around the world! And the best part of<br />
this experience? When the hotel melts in the<br />
gazing spring sun, the ice turns into water and<br />
returns to the Torne River again.<br />
Pictures by PinPin Studio, Asaf Kliger and<br />
Christopher Hauser<br />
SNOWCASTLE<br />
KEMI, FINLAND<br />
This 21-room snowcastle is a destination for magnificent<br />
ice sculptures and frozen beauty. The castle houses<br />
the world’s largest SnowRestaurant which seats over<br />
200 guests, a SnowChapel with mystical atmosphere<br />
for wedding ceremonies and a SnowHotel with unique<br />
beautifully decorated snow rooms which are all made<br />
entirely of snow and ice from the sea water. At the<br />
restaurant, guests are also able to enjoy a meal around<br />
the glistening ice tables indulging in specialties like<br />
cream of smoked reindeer soup or a fillet of reindeer<br />
with game sauce and lingonberries. However, just like<br />
all the other ice hotels or castles, the SnowCastle is<br />
built anew every season in a different architectural<br />
style and takes about six weeks to construct.<br />
Pictures by Kemi Tourism Ltd and Timo Laapotti<br />
58
SORRISNIVA IGLOO HOTEL<br />
ALTA, NORWAY<br />
Surrounded by a quiet and relaxing atmosphere outside<br />
the city centre – it is the perfect place for calmness and<br />
serenity. This year’s ice hotel is opening on December<br />
19 and the theme is inspired from the Ice Age. We The<br />
Igloo Hotel is located at Sorrisniva, about 20km from<br />
Alta in idyllic surroundings on the banks of the Alta river<br />
and has approximately 30 rooms, suites, ice gallery and<br />
an ice chapel. The hotel is decorated with ice sculptures<br />
– beautiful artwork created by talented sculptors and the<br />
location of the hotel is perfect to look for the northern<br />
lights and to explore the surrounding nature.<br />
Guests should note that the ice rooms contain only beds<br />
while other facilities like toilets, changing rooms, showers<br />
and sauna are in the warm service building next door. In<br />
the service building you can relax during your stay as the<br />
living room, restaurant, reception as well as lockers are<br />
made available in this building.<br />
Pictures by Frikant.no<br />
Travel<br />
ALPENIGLU IGLOO VILLAGE<br />
TYROL, AUSTRIA<br />
Built entirely of ice and snow, the 2,000 square<br />
metre village near the beautiful lake of<br />
Filzalmsee consists of suites for overnight stays,<br />
an igloo shop, Icebar, igloo restaurant, an open<br />
air snow bar and a charming igloo church. The<br />
18 igloo suites are carved of massive blocks of<br />
ice and appointed with cosy sleeping bags<br />
and warm reindeer skins while the fascinating<br />
ice church allow weddings to be organised.<br />
Each year, the resort plays host to ICE LAND,<br />
a mesmerising ice sculpture exhibition.<br />
HÔTEL DE GLACE<br />
QUÉBEC, CANADA<br />
Located only four kilometres from the north end<br />
of Québec City, the hôtel and its furniture may<br />
be entirely made of ice and snow, but you will<br />
be getting a very comfortable bed. Blocks of<br />
ice make the base of the bed followed by a solid<br />
wood base and a comfortable mattress. When<br />
the time comes, a cosy sleeping bag, an isolating<br />
bed sheet and a pillow will be delivered to your<br />
room. Even the room temperature stays between<br />
-3°C and -5°C no matter what temperature it is<br />
outside, the sleeping bags are used for<br />
temperatures between -15°C and -30°C.<br />
Furthermore, with its huge snow vaults, crystalline<br />
ice sculptures and 44 rooms and suites, the Hôtel<br />
de Glace impresses with its dazzling decor.<br />
Pictures by Renaud Philippe and Xdachez.com<br />
59
Food Indulgence<br />
LET’S TALK ABOUT<br />
PIES<br />
Pies are such a versatile dish that they’re eaten in many cultures and<br />
assume many forms. No matter where you are in the world, that<br />
culture probably has its own pie creation that reflects the people and<br />
their tastes and history. Here are 10 pies that will have you salivating.<br />
60
Food Indulgence<br />
BISTEEYA<br />
A traditional Moroccan meat pie served<br />
at the beginning of important meals,<br />
Bisteeya is usually made with shredded<br />
chicken or pigeon. The meat is slowly<br />
cooked in a broth with spices that<br />
include garlic, ground ginger and<br />
turmeric. The meat is then encased in a<br />
thin dough which is toasted and coated<br />
in ground almonds, cinnamon and sugar.<br />
APPLE<br />
“As American as apple pie.” Synonymous<br />
to the Americans, apple pies have been<br />
around most probably since the Middle<br />
Ages. However, the true origins of the<br />
pie remain uncertain as many countries<br />
have laid claims to owning the pie. In<br />
the Netherlands, it is known as<br />
‘appelkruimeltaart’ or ‘appeltaart’ while<br />
the Germans refer to it as ‘apfelstrudel’<br />
and the earliest known written recipe<br />
dates back to 1318 in a book by English<br />
author and poet Geoffrey Chaucer.<br />
COULIBIAC<br />
A coulibiac is a Russian dish consisting<br />
of a filled pie usually made with salmon,<br />
sturgeon, rice or buckwheat, onions, dill<br />
and hard-boiled eggs. The pie is baked<br />
in a pastry shell that’s made usually out<br />
of brioche or puff pastry. The dish was<br />
so popular in Russia in the early part of<br />
the 20th century that the famed French<br />
chef Auguste Escoffier even brought it<br />
to France!<br />
BLUEBERRY<br />
Blueberry pie was first eaten by early<br />
American settlers and remains a popular<br />
dessert in the United States and<br />
Canada. Did you know that the US state<br />
of Maine has blueberry pies listed as<br />
the state’s official dessert? A typical<br />
ingredient for blueberry pie is rinsed<br />
and stemmed blueberries. The berries<br />
can be frozen or fresh. Other ingredients<br />
include flour, cinnamon, sugar and<br />
butter as recipes may vary according to<br />
the ingredients available.<br />
COTTAGE<br />
The Cottage pie or Shepherd’s pie is a<br />
meat pie with a crust of mashed<br />
potatoes. A savoury British delight, the<br />
pie came about after people realised<br />
there was a way to use leftover roasted<br />
meat. Other ingredients in this pie<br />
include mushrooms, tomato paste and<br />
white cheddar cheese. The term<br />
Shepherd’s pie is only used when the<br />
meat filling is lamb.<br />
AUSTRALIAN MEAT PIE<br />
So, get this. This pie comes with ketchup.<br />
I think we hear you cringing already at<br />
the sight of ketchup on your pie. But,<br />
hey, the Aussies love it. The Australian<br />
meat pie is similar to the British steak<br />
pie. The meat pie is a small hand-sized<br />
pie filled with minced meat and topped<br />
with tomato sauce. The Kiwis’ next door<br />
love these ketchup pies too.<br />
61
Food Indulgence<br />
SPANAKOPITA<br />
A Greek pie, it is made using spinach,<br />
feta cheese, onions and eggs. The filling<br />
is used to fill a phyllo dough or a flour<br />
dough wrapper and traditionally eaten<br />
as a snack in Greece. The pastry is cut<br />
into triangular or square pieces and<br />
brushed with butter or oil and then<br />
baked until golden brown. Other soft<br />
white cheeses may be used in addition<br />
to feta.<br />
MUD PIE<br />
Calling all chocolate lovers: get your<br />
fix of this Mississippi-originated mud<br />
pie which is a rich chocolate dessert<br />
often composed of pudding, cake,<br />
biscuits, ice cream, whipped cream,<br />
marshmallows and liquor presented in<br />
a cookie crust! Phew, that must have<br />
been a mouthful already. The pie is often<br />
built in layers and topped with chocolate<br />
syrup, pecan, almonds, marshmallows<br />
or chocolate shavings.<br />
PECAN<br />
Now this pie, depending on the region<br />
you’re in, may come with a kick to your<br />
palate as it comes packing with a<br />
bourbon whiskey or other spices. The<br />
star of the pie is undeniably, pecans. A<br />
classic Southern dessert, it is usually<br />
served with whipped cream or vanilla<br />
ice cream. There are several accounts<br />
to how the pecan pie originated but the<br />
most commonly known theory is that<br />
the Native Americans introduced the<br />
pecan nut to the French after they<br />
settled in New Orleans.<br />
KEY LIME<br />
This pie gets its name from the small<br />
Key limes that grow throughout the<br />
Florida Keys on the American East Coast<br />
in the United States. Key limes are more<br />
tart and aromatic and the juice is pale<br />
yellow. Many early recipes for this pie<br />
did not require the cook to bake the<br />
pie, relying on the chemical reaction<br />
between the condensed milk and acidic<br />
lime juice which causes the mixture to<br />
thicken enough for the filling on its own.<br />
Apart from the citrus juice and<br />
condensed milk, eggs are also added<br />
to make this zesty pie.<br />
62
HENRY STREET<br />
This street has several large shopping<br />
stores which include the Liffey Valley<br />
Shopping Centre, Epicurean Food Hall<br />
that offers a wide range of foreign<br />
cuisines and Arnotts, the city’s oldest<br />
and largest departmental store. The<br />
street also has plenty of stalls that sell<br />
hats, handbags, fruits and vegetables.<br />
GRAFTON STREET<br />
The top of the street is marked by the<br />
St Stephen's Green shopping centre<br />
while the end was marked by a statue<br />
of Molly Malone which often has a<br />
friendly leprechaun lingering around<br />
nearby. However, Malone was moved<br />
to the top of Suffolk Street in 2014. Fret<br />
not, you would most probably still see<br />
the leprechaun. The street itself is the<br />
epicentre of Dublin shopping and you<br />
will find all the classic high street retailers<br />
to regular street fare alongside many<br />
buskers and street performers. It's a nice<br />
experience to hear a variety of musical<br />
and artistic influences mix on the streets<br />
as you peruse the shops and you'll be<br />
sure to find some tourist fare here.<br />
GET<br />
YOUR<br />
CRAIC ON<br />
GEORGE’S<br />
STREET ARCADE<br />
Travel<br />
George’s Street Arcade offers an eclectic<br />
mix of boutique and vintage clothes<br />
shops at affordable prices, food markets<br />
and quirky collectible stalls along with<br />
little cafes. Built in 1881 as a Victorian<br />
Shopping Centre, it has undergone<br />
reconstruction and changes of hands<br />
but has always maintained its own<br />
unique atmosphere. But, the most<br />
important thing of all, you can still enjoy<br />
‘independent’ boutique shops and stalls<br />
ranging from trendy clothing, jewellery,<br />
funky music, collectible items, souvenirs<br />
and more along with wonderful dining<br />
and food options.<br />
Dublin, capital of the Republic of Ireland, is home to slightly over 500,000 citizens. The modern<br />
and contemporary capital steeps in history with a 13th century castle and 12th century cathedral.<br />
The city also houses the Guinness Storehouse, a top visitor attraction apart from the iconic<br />
Dublin Zoo and the National Gallery of Ireland. But, above it all, the city is also the spot to<br />
be if you’re in mood for some good ol’ shopping! Here are some of our recommendations.<br />
63
Travel<br />
DUNDRUM TOWN CENTRE<br />
The Dundrum Shopping Centre is a<br />
prime suburban shopping centre in the<br />
county and features a broad range of<br />
shops and restaurants to keep you<br />
occupied for the entire day. High end<br />
department store products, boutiques,<br />
sports supply shops and baby<br />
oriented stores, there is something<br />
catered for everyone under one roof.<br />
The centre itself is bright and airy with<br />
the Mill Theatre, a mini golf park and a<br />
cinema nearby.<br />
MEETING HOUSE SQUARE<br />
Market lovers will have a blast here as<br />
this Square is home to a couple of<br />
markets over the weekend that provides<br />
something different and interesting for<br />
people from all walks of life. Saturdays<br />
include the Temple Bar food market with<br />
a wide range of stalls from cheese to<br />
seafood to freshly baked goods. Also,<br />
the Temple Bar book market is on both<br />
Saturday and Sunday in Temple Bar<br />
Square and offers vintage books and<br />
vinyl for literature and music lovers alike.<br />
Sample some of their food, fashion or<br />
books and grab yourself a deal!<br />
MOORE STREET<br />
There’s a famous and oldest open<br />
air fruit and vegetable market at this<br />
street that often features a witty banter<br />
between locals and vendors apart from<br />
playing host to a concentration of ethnic<br />
shops that cater for a myriad of cultures.<br />
The market is from Monday to Saturday<br />
while the ethnic shops will expect you<br />
to know your haggling tricks<br />
because expect to drive a<br />
hard bargain before you<br />
pick up a snazzy piece of<br />
delight from this street.<br />
64
Experience<br />
THESE CHRISTMAS<br />
GIFT APPS<br />
ARE A MUST HAVE!<br />
Do away with notepads this time around when you go shopping for gifts as these apps will come<br />
in handy when you need to remember what you bought your eldest uncle and to not buy the<br />
same thing for your second uncle!<br />
SANTA'S BAG – CHRISTMAS GIFT LIST<br />
An app that informs you of where the gifts were hidden<br />
if you have forgotten! Also, this app is perfect if you<br />
need to keep track of gifts for different people, stay<br />
organised, keep track of your budget for each person,<br />
a separate gift list for stocking stuffers and check off<br />
presents as you buy them all which can help track your<br />
spending. Another handy feature to note is that the app<br />
saves every gift you’ve ever given to someone, so you<br />
can avoid gifting your mom the same hand towels two<br />
years in a row.<br />
*Free for iOS<br />
CHRISTMAS GIFT LIST<br />
Here are features that will have you considering this<br />
app as your new best friend throughout the holiday<br />
season: It automatically archives your gifts once the new<br />
year rolls around, adds or edits people to your naughty<br />
or nice list, provides a money amount per person and<br />
per gift to help budget for Christmas, each gift may<br />
include a picture, a personalised note and a link and<br />
the app also supports multiple currencies and languages.<br />
*Free for Android<br />
65
Experience<br />
GIFT IT – MY CHRISTMAS SHOPPING<br />
WISH LIST & COUNTDOWN<br />
When you have 14 siblings, 35 cousins and a dozen nieces and<br />
nephews, keeping track of your gifts will be of utmost priority.<br />
With Gift It, stay on track by creating a list for each family member<br />
and a separate list for stocking stuffers. To keep the momentum<br />
going during the holidays, you might want to also create a list of<br />
activities to do as a family. We know it seems that all you're reading<br />
are lists, lists and more lists. But hey, at least you're not confused<br />
on which gifts to buy for whom! Also, this app allows you to mark<br />
your gifts as purchased through a simple swipe. You can rank your<br />
gift lists in order of completeness so that you know who you have<br />
to seriously shop for.<br />
*Free for iOS<br />
GIFTSTER –<br />
WISH LIST REGISTRY<br />
The idea behind Giftster is simple – a<br />
lifetime gift registry you can set up once<br />
and use forever to give and get the gifts<br />
that matter most. For holidays, birthdays,<br />
weddings, graduation, new babies, new<br />
homes or just because, Giftster is the<br />
place to share gift ideas with family and<br />
friends online or on the go. Giftster is<br />
your personal and year-round registry.<br />
*Free for iOS and Android<br />
GIFT LIST MANAGER<br />
We're all for free apps but if upgrading<br />
the apps allows you cool features, we<br />
say, "Go for it!" After all, purchasing<br />
an app will be the cheapest thing you<br />
spend on keeping your mind sane while<br />
buying gifts and planning for the<br />
holidays! With this app, upgrading to<br />
Pro allows you to enter gifts just by<br />
using a barcode scanner, get details<br />
and average price from the internet,<br />
take and store pictures of gifts, select<br />
from any currency format supported by<br />
your phone and share lists using email!<br />
*Free for Android<br />
66
If you're a local foodie, this man should be no<br />
stranger to you. Known for slurping and swallowing<br />
down bowls of dishes on local TV channel, TV3's<br />
Jalan Jalan Cari Makan (JJCM) (Let's Walk in Search<br />
of Food), Nazrudin or better known as Naz is a<br />
household face among Malaysians. But, the<br />
seasoned TV host is also an actor, emcee, TV show<br />
producer, voice over talent and most definitely, an<br />
avid traveller! In this issue of Convergence, Naz<br />
lets us in on why travelling is important and how<br />
it has shaped him into the person he is today.<br />
Experience<br />
Flinders Range, Adelaide<br />
CONFESSIONS OF<br />
A TRAVELHOLIC<br />
NAZRUDIN RAHMAN<br />
BESIDES MALAYSIA, WHERE ELSE DO<br />
YOU CONSIDER HOME?<br />
When you live out of a suitcase, there is only one home. My<br />
kids keep me going, my parents and my wife keeps me<br />
anchored to the ground.<br />
}<br />
HOW FREQUENTLY DO YOU TRAVEL<br />
ABROAD AND WHAT ARE SOME<br />
NOTABLE DESTINATIONS?<br />
That depends on where work takes me. I thank God for the<br />
many opportunities to see parts of the world and indulge in<br />
different cultures. Man-made or God's work, some destinations<br />
are to be remembered for its beauty such as Angkor Wat<br />
(Cambodia) and the Blue Mountains in Australia. Some are<br />
notable for the socio-economic impact like Davos (Switzerland)<br />
and some for its spirituality like Taj Mahal (India) or the<br />
Cathedral of St Vitus in Prague, Czech Republic.<br />
HAVE YOU TRAVELLED TO A NEW<br />
DESTINATION RECENTLY WHICH YOU<br />
REALLY ENJOYED AND WOULD LIKE TO<br />
REVISIT SOON?<br />
I recently visited Phnom Penh and Siem Reap for a few episodes<br />
of Jalan Jalan Cari Makan, hunting for halal food. My God,<br />
Angkor Wat is HUGE! It is the largest man-made religious<br />
structure in the world. Being a history and culture buff, there<br />
just wasn't enough time; the bane of being on a work schedule<br />
while travelling. I would have wished for another two days for<br />
the trip to be complete.<br />
67
Experience<br />
Australia Zoo, Brisbane<br />
WHICH COUNTRY<br />
DO YOU REALLY<br />
WANT TO<br />
VISIT IN THE<br />
NEAR FUTURE?<br />
I would love to visit Japan<br />
one day. I have much<br />
respect for their culture and<br />
would like to experience it<br />
for myself. We could learn<br />
much from them.<br />
68<br />
WHAT DO YOU LOVE MOST ABOUT<br />
TRAVELLING AND WHAT HAS<br />
GLOBETROTTING TAUGHT YOU?<br />
As much as you discover more about the people and its culture,<br />
it is just as much about self-discovery as well. You'll do things<br />
you never thought you would. You'll find yourself in a<br />
predicament with only your smarts to guide you. Usually, you'll<br />
end up surprising yourself.<br />
Chased by dogs in a foreigner's backyard, being pecked,<br />
bitten and crapped on by a plethora of animals, taking public<br />
transport in a country where you can't understand the signs,<br />
being stalked by a group of drunk African Americans<br />
....man, the stories I will tell my grandkids will be<br />
amazing. The adventure will be life's greatest teacher<br />
and the discovery of self, fulfilling and rewarding.<br />
But still, best advice? ALWAYS pack extra underwear<br />
and socks. Always.<br />
Ballarat Gold Mine, Victoria, Australia<br />
Angkor Wat<br />
WHAT'S IN YOUR TRAVEL KIT<br />
(TRAVEL ESSENTIALS)?<br />
Toothbrush, mouthwash, Leatherman (a production personnel's<br />
best friend), universal charger and power adapter, power bank,<br />
tablet or PC, camera and credit card. And underwear. I cannot<br />
say this enough!<br />
WHAT SERVICES<br />
AND FACILITIES DO<br />
YOU FIND MOST<br />
APPEALING AT KLIA<br />
AND klia2?<br />
I travel alone and I remember<br />
the days without the KLIA<br />
Express train. Still the best way<br />
to get about, if you travel light<br />
and travel often. Those buggies<br />
in klia2 are AWESOME! My kids love it and it saves mummy<br />
and abah (daddy) quite a bit of trouble.<br />
3 sisters, Blue Mountains, Sydney<br />
Charles Bridge,<br />
Prague Castle in the background<br />
WHAT IS YOUR<br />
PRE-BOARDING<br />
HABIT?<br />
MUST buy breath<br />
mints and MUST have<br />
a last boys' room<br />
(toilet) trip. Those who<br />
travel long-haul often<br />
will understand.<br />
TELL US MORE ABOUT YOUR CAREER AS<br />
A FOOD SHOW HOST AND WHAT SHOWS<br />
ARE YOU CURRENTLY HOSTING?<br />
I've always believed food is an awesome way to explore a<br />
culture. From the spices to the way something is prepared,<br />
to the way something tastes... there are many nuances that<br />
one can identify with a certain culture. To be given a chance<br />
to host the No 1 Food Show in Malaysia? Gila ke apa (are you<br />
crazy), where do I sign? It's been three years now (with JJCM)<br />
and while I've travelled the world on many different<br />
assignments, nothing beats going places and tickling the<br />
palette at the same time! I am also the host of 'Jom Ke<br />
Panggung', a 30-minute magazine movie<br />
~<br />
review show. I get<br />
to indulge in another passion of mine... movies!
Travel<br />
QUIRKY,<br />
STRANGE<br />
MUSEUMS<br />
AROUND THE<br />
WORLD<br />
“Weirdism is definitely the cornerstone of many an artist’s career,“ said American<br />
author E.A. Bucchianeri. In line with that, we bring you creations and collections<br />
by mankind that are not of the run-of-the-mill kind from around the world.<br />
SHIN-YOKOHAMA RAMEN MUSEUM IN<br />
YOKOHAMA, JAPAN<br />
To us Malaysians, it is fondly known as Maggi. To the rest of<br />
the world, it is instant noodles. But, in Japan, it is known as<br />
ramen. A quick and cheap meal for those often on a college<br />
budget, in Yokohama, Japan, an entire museum is dedicated<br />
to ramen and on a wider scale, instant noodles. This culinarythemed<br />
museum consists of nine shops, an interactive display<br />
of all instant noodle types from around the world, as well as<br />
a miniature streetscape replica of Japan in 1958, the year the<br />
world’s first instant ramen was invented.<br />
69
Travel<br />
PARIS SEWER SYSTEM<br />
MUSEUM IN PARIS,<br />
FRANCE<br />
Explore the city’s underground sewer<br />
systems since the 1800’s with displays<br />
of sewage history directly within the<br />
pipes and tunnels of ‘Gay Paree’. As you<br />
can imagine, while history presents itself<br />
around a city’s centuries-old inner<br />
workings, it also has an unpleasant smell.<br />
MUSEUM OF MEDIEVAL<br />
TORTURE DEVICES IN<br />
AMSTERDAM, THE<br />
NETHERLANDS<br />
Looking like a series of dungeons<br />
straight out of a Middle Ages castle, this<br />
museum boasts over 100 torture and<br />
interrogation devices throughout history.<br />
Fiendish inventions at this museum<br />
include the iron maiden, Judas chair,<br />
Catherine Wheels and Scold’s bridle, all<br />
of which were used to torture and kill<br />
citizens, years ago.<br />
CANCUN UNDERWATER<br />
MUSEUM IN CANCUN,<br />
MEXICO<br />
This is perhaps the only museum in the<br />
world that you need scuba gear to enter.<br />
Visitors to this aquatic art gallery can<br />
expect to find more than 400 sculptures,<br />
depicting residents and even some<br />
celebrities of Cancun, Playa del Carmen<br />
and Puerto Juarez, amongst many other<br />
sights ranging from nine to 20 feet<br />
underwater. The marine flora and fauna<br />
has already become one with some of<br />
the sculptures, making the whole site<br />
look like the sunken remnants of an<br />
ancient civilisation.<br />
70
BARNEY SMITH’S TOILET<br />
SEAT ART MUSEUM IN<br />
TEXAS, USA<br />
Covering every inch of the museum’s<br />
walls are toilet seats and lids decorated<br />
with all sorts of materials. Retired master<br />
plumber Barney Smith was inspired by<br />
his father who had a penchant for<br />
mounting plaques and trophies. Smith<br />
noticed a similarity between the<br />
mounting boards and the toilet seats<br />
he worked with every day and soon<br />
began collecting used seats that he<br />
would then paint or adorn with bright<br />
trinkets. Working in his garage, the<br />
space filled up over the years with his<br />
creations and he decided to open it as<br />
a “museum” to anyone who wanted to<br />
take a look at his toilet seats.<br />
Travel<br />
AVANOS HAIR MUSEUM IN<br />
CAPPADOCIA, TURKEY<br />
Created by Turkish potter Chez Galip,<br />
rumour has it that the museum started<br />
after one of his friends gave him a lock<br />
of her hair as a parting gift. Since then,<br />
the women who visited his place and<br />
heard the story gave him a piece of<br />
their hair with their complete address.<br />
Throughout the years, he has amassed<br />
16,000 locks of hair of varying colours.<br />
Twice a year, ten winners are picked off<br />
the walls and are given an all-expensespaid<br />
week-long vacation in Cappadocia.<br />
VENT HAVEN MUSEUM<br />
A.K.A VENTRILOQUISM<br />
MUSEUM IN KENTUCKY,<br />
USA<br />
Vent Haven Museum is the only museum<br />
that houses more than 800 figures,<br />
thousands of photographs and an<br />
extensive library of vent-related books,<br />
some of which date back to the 1700’s.<br />
Established 43 years ago, today, the<br />
museum hosts an annual international<br />
convention for more than 600<br />
ventriloquists attracting more than a<br />
thousand people each year. Scared of<br />
dolls? You might want to sit this one out.<br />
71
Travel<br />
CAFFEINE ADDICT<br />
COFFEE CAFES WITHIN<br />
THE KLANG VALLEY<br />
If coffee is to you what doughnuts<br />
are to Homer Simpson, we accept<br />
doughnuts as offerings of gratitude<br />
for putting together this listicle.<br />
MOLLYDOOKER'S COFFEE BAR<br />
After a long day, unwind with Mollydooker's<br />
bestseller, the Cold Brew Coffee. The cafe takes<br />
pride in its coffee as green beans are sourced<br />
and roasted to the liking of their regular<br />
customers. The single origin beans are sourced<br />
from the region of Bidare, Karnataka, India. The<br />
beans have the taste of poached pears with a<br />
nice acidity at the end. Plus, if you're a foodie,<br />
the in-house Ribeye Sandwich is a must-try!<br />
Where: Plaza Damansara, 1, Jalan Medan Setia<br />
1, Bukit Damansara, 50490 Kuala Lumpur<br />
mollydookerscoffee<br />
72
Travel<br />
BUTTER + BEANS<br />
At Butter + Beans, the purpose is to serve exquisite coffee<br />
with quality beans sourced from all over the world and<br />
freshly roasted locally. Coffee is also accompanied by our<br />
freshly baked pastries, cakes and tarts made from our<br />
central kitchen with no preservatives and additives. Hence,<br />
the name Butter = freshly baked pastries, cakes and tarts<br />
and Beans = exquisite coffee with quality beans. If you're<br />
dining or taking away for breakfast, you're definitely not<br />
breaking the bank with the one pastry and one black coffee<br />
promotion which is tagged at RM10 while customers who<br />
dine in between 7pm and 10pm daily will enjoy a free cup<br />
of black coffee when they buy a cup of regular Joe.<br />
Where: BG- 1a, Happy Mansion, Jalan 17/13, Seksyen<br />
17, 46400 Petaling Jaya, Selangor<br />
butterandbeans.my<br />
PODGY & THE BANKER<br />
Assistant Manager, Vivian Yeunh tells us that there isn't much<br />
of a story behind the name of this cafe but rest assured, we<br />
can all agree that what's important is the coffee and these<br />
guys do know how to serve a mean cup of cuppa! As for the<br />
story, apparently, the former barista’s nickname was Podgy and<br />
he was the cafe's first manager. The former barista must have<br />
left quite a mark on 'the banker' for all to agree on naming<br />
part of the cafe after this barista! As for 'the banker', it simply<br />
points out the three bankers who are backing and investing in<br />
the company.<br />
The coffee beans used here are of the single origin Sumatra<br />
Mandheling. So, expect a grape skin bitterness along with a<br />
sharp acidity, finishing on a tinge of Chinese tea. Other popular<br />
items are the chicken avocado sandwich which is really popular<br />
and chocolate drinks for those wanting something more sweet!<br />
Where: 2, Jalan Sri Hartamas 8, 50480 Kuala Lumpur<br />
podgyandthebankercafe<br />
VCR<br />
So, this cafe's business was booming to the point that<br />
its co-sharing tenant decided to move out to make<br />
space for it! How sweet is that? The former co-tenant<br />
advertising firm, Used Tape, however left behind plenty<br />
of old cassette players, VHS players and typewriters<br />
which belonged to the previous owners of the building.<br />
VCR (Video Cassette Recorder) is, where the cafe<br />
derived its name. The rest they say is history as the<br />
cafe began operations as a specialty coffee shop.<br />
Where: 2, Jalan Galloway, 50150 Kuala Lumpur<br />
vcrlovesyou<br />
73
Travel<br />
PULP BY PAPA PALHETA<br />
PULP's coffee purveyor Marcus Foo says there's more than meets<br />
the coffee at this cafe which is located in what used to be the cutting<br />
room of Art Printing Works (APW), a historical printing factory in Kuala<br />
Lumpur. He said, "The history of this site has a compelling story, as<br />
there is a commonality between paper and coffee. While paper is<br />
derived from pulp, coffee has to de-pulp in order to extract the seeds<br />
from the cherry. The affinity of PULP is where inspiration was drawn<br />
to pay tribute to the coffee cherry and space. Thus, the name."<br />
From cappuccinos to filtered black coffee brews to cold brew coffee<br />
in a bottle, during the month of November, PULP offers free cupping<br />
sessions on retail coffee beans whereby participants can attend a<br />
coffee tasting session which includes specialty coffee from around<br />
the world while the month of December will see the establishment<br />
rolling out a new menu and opening their kitchen till late for dinner.<br />
So, after all those partying, if the lights are still turned on, PULP might<br />
just gladly wind your night down with a warm cup of coffee.<br />
Where: 29-01, Jalan Riong, Bangsar, 59100 Kuala Lumpur<br />
pulpbyppp<br />
MERCHANT'S LANE<br />
You're drinking coffee in a place that used to be<br />
a brothel. Yes, you read that right. Merchant's Lane<br />
was a famous prostitute lane many years ago!<br />
Today, the cafe brings all the caffeine addicts to<br />
town and is located next to a local law college.<br />
Co-owner Kenneth Tan says the coffee beans used<br />
are from a local roaster while the beans are a single<br />
origin Tanzania bean bordering medium roast. The<br />
coffee proves to be subtle with little hints of citrus,<br />
medium sweetness and some nuttiness to it.<br />
Where: 150, Jalan Petaling, 50000 Kuala Lumpur<br />
merchantslane<br />
LEPAQ LEPAQ<br />
Lepaq Lepaq is derived from the Malay word lepak, which<br />
means 'to hang out'. The reason for such a name? Well, it is<br />
obvious isn't it? To create a place for leisurely catch-up with<br />
friends and family! So, what are the must-trys at this place?<br />
Get the Rainy Day Coffee which is a cloud of cotton candy<br />
suspended above steaming hot coffee. Heat from coffee<br />
slowly melts the bottom of the cotton candy, causing it to<br />
drip down like rain. Or if you're feeling adventurous, try<br />
Malaysia's national dish in the form of a cheese cake. The<br />
Nasi Lemak Cheese Cake is tinged with morsels of glutinous<br />
rice and peanuts, topped with cucumber gelatin, anchovies<br />
and sambal.<br />
Where: Lot 687, Jalan Ceylon Sekyen 57, 50200 Kuala Lumpur<br />
lepaqlepaq<br />
74
Travel<br />
FEEKA COFFEE ROASTERS<br />
General Manager, Alex Anthony had this to say when we<br />
asked what were Feeka's best sellers, "Our coffee of course!<br />
Our team of baristas pushes out great coffee beans that<br />
we source with our coffee partners. We also source our milk<br />
from local milk farms to ensure there is no additives and<br />
preservatives. The fresh milk allows us to create creamy,<br />
smooth texture to our milk based coffee."<br />
The tasting notes? Dark chocolate and honey-like sweetness.<br />
As the beans are not the same all year round, the current<br />
batch is from Indonesia and known as Ratawali. For the<br />
months of November and December <strong>2016</strong>, customers will<br />
be able to enjoy tea time promotions during the weekdays<br />
between 3pm and 6pm as a slice of Naked Cake and cup<br />
of black coffee or tea is pegged at RM16 excluding taxes.<br />
Where: 19, Jalan Mesui , Bukit Bintang, 50200 Kuala Lumpur<br />
feekacoffeeroasters<br />
DR.INC<br />
"We don’t do processed food, it's the real deal." The<br />
philosophy at DR.Inc, Founder and Chef, João Melo<br />
says, he cooks without forgetting his Portuguese roots<br />
and combines his kitchen with a Malaysian twist and<br />
Malaysian ingredients. He also cheekily adds that the<br />
establishment serves the best coffee in Kuala Lumpur<br />
apart from whipping up a mean plate of Eggs Benedict,<br />
Black Nasi Lemak which is served with pickled anchovies<br />
and other beverages such as Espresso Bomb, Milo Dino<br />
Bomb and Gingerbread Latte.<br />
Where: 8, Jalan Kemuja, Bangsar, 59000 Kuala Lumpur<br />
dr.incbangsar<br />
CREAM BY THE ROAST THINGS<br />
Coffee is prepared using a manual brew to highlight the<br />
flavour clarity that showcases the coffee's inherent<br />
characteristics due to differences in variety, the microclimate<br />
that the coffee is grown at and the quality of<br />
farming and processing techniques. Filter coffee is served<br />
in two versions, hot and chilled. This is to portray the<br />
coffee's quality even when chilled as the cafe management<br />
believes that good coffee still tastes good or even better<br />
when cooled or chilled.<br />
Where: A-G-01, Prima Avenue, The Tube, Jalan PJU1/39,<br />
Dataran Prima, 47301 Petaling Jaya<br />
theroastthings<br />
75
Joyful Experience @ Malaysia Airports<br />
OF AIRLINES<br />
78<br />
In this segment, we let you in the<br />
loop of who's who and what's<br />
trending with the latest stories in<br />
the airlines world.<br />
79<br />
80<br />
78<br />
79<br />
80<br />
82<br />
AirAsia A320's<br />
Neo Aircraft And<br />
Japan Airlines'<br />
New Boeing Aircraft<br />
Melaka Airport<br />
Receives Chinese<br />
Passengers And<br />
ANA's New Route<br />
Malaysia Airports'<br />
Passenger Movement<br />
3rd Quarter <strong>2016</strong><br />
Thai Airways<br />
Business Class<br />
82
Airlines<br />
Airbus A320neo:<br />
A first for AirAsia<br />
The first budget airlines in Southeast<br />
Asia to fly the aircraft powered by<br />
CFM International LEAP-1A engines<br />
An AirAsia aircraft touched down at the KL International Airport<br />
(KLIA) recently and it was no ordinary plane. It was the Airbus<br />
A320neo!<br />
Transport Minister, Dato' Sri Liow Tiong Lai (tenth from left) and AirAsia<br />
Group CEO, Tan Sri Tony Fernandes (eleventh from left) with the rest of<br />
the AirAsia team during the event.<br />
The spanking new 9M-neo registered aircraft is known for its<br />
lesser fuel consumption, lower maintenance costs and more<br />
seats; 186 to be exact, as it is equipped with a Space Flex<br />
Cabin for optimal passenger comfort and efficiency.<br />
A celebratory event which was held on September 15 at KLIA<br />
saw Transport Minister, Dato' Sri Liow Tiong Lai, French<br />
Ambassador to Malaysia, HE Christophe Pinot, British High<br />
Commissioner to Malaysia, HE Victoria Marguerite Treadell,<br />
AirAsia Berhad Executive Chairman and AirAsia X Berhad<br />
Group CEO, Datuk Kamarudin Meranun, AirAsia Group CEO,<br />
Tan Sri Tony Fernandes, Airbus Strategy and Marketing<br />
Executive Vice President, Kiran Rao, CFM Executive Vice<br />
President, Allen Paxson and the rest of AirAsia Group's senior<br />
management in attendance.<br />
During his speech, Tony said the aircraft will deliver 15 per<br />
cent of fuel savings and additional range capability of 500<br />
nautical miles which translates to low fares for guests.<br />
He also said, "We are particularly pleased on the environmental<br />
element, where the fuel savings translates into some 5,000<br />
tonnes less CO2 per aircraft per year, in addition to the doubledigit<br />
reduction of NOx emissions and reduced engine noise."<br />
Japan Airlines flies<br />
Boeing 787-9 aircraft between Narita<br />
and Kuala Lumpur from September <strong>2016</strong><br />
Japan Airlines (JAL) has introduced a new aircraft which offers<br />
the latest cabins, a new Premium Economy Class and greater<br />
comfort and satisfaction to passengers – the Boeing 787-9.<br />
Kuala Lumpur will be the first destination in Asia outside Japan<br />
to welcome the aircraft which will service the Narita International<br />
Airport to Kuala Lumpur route daily from September <strong>2016</strong>.<br />
JAL Chairman, Masaru Onishi (centre) with Malaysia Airports' Senior<br />
Management, Zainol Mohd Isa (second from left) and Mohamed<br />
Sallauddin Mohamed Shah (fourth from right).<br />
Picture by Kevin Teh, Malaysianwings.com<br />
JAL Chairman, Masaru Onishi who was present during the<br />
welcoming ceremony to commemorate the arrival of the new<br />
aircraft at the KL International Airport said, "With JAL’s 787-9,<br />
we will be able to serve you our customers better and make<br />
your trip as comfortable and memorable as we can."<br />
The aircraft adopts a three-class configuration and introduces<br />
the Premium Economy class to the Narita – Kuala Lumpur<br />
route. Passengers can look forward to flying in greater comfort<br />
and privacy with the fully-flat JAL Sky Suite seats in its Business<br />
Class and spacious JAL Sky Premium seats in Premium<br />
Economy Class. In Economy Class, passengers get to enjoy<br />
the JAL Sky Wider II, voted as the "Best Economy Class Seat"<br />
at the Skytrax®2015 World Airline Awards.<br />
78
Chinese tourists can now fly<br />
directly to Melaka Airport<br />
China Southern Airlines uses an Airbus A319 for the Guangzhou Melaka route<br />
The state of Melaka will soon see an increase in Chinese tourists.<br />
With China Southern Airlines allowing passengers to fly directly<br />
to the Melaka International Airport (LTAM) at Batu Berendam<br />
via the Guangzhou Melaka route using an Airbus A319, tourist<br />
figures are expected to increase up to three million in 2017<br />
compared to around 879,000 currently.<br />
The maiden flight took place on September 29 at the airport and<br />
was witnessed by Chief Minister of Melaka, Datuk Seri Idris Haron,<br />
Minister in the Prime Minister’s Department Datuk Seri Dr Wee<br />
Ka Siong and Chinese Ambassador to Malaysia Dr Huang Huikang.<br />
Airlines<br />
The four-hour flight touched down at about 1.20pm, making<br />
history for LTAM as the aircraft is the largest ever to land at<br />
the airport.<br />
Idris said the inaugural flight paved way for the Melaka-<br />
Guangdong economic cooperation programme underlined<br />
under a memorandum of understanding on friendly relations<br />
between both states which was signed on September 21, last<br />
year and gave an additional boost to trade and tourism<br />
between Melaka and China.<br />
He added that these direct flights were the beginning of a RM30<br />
billion investment set to flow into the state over the next 20 years.<br />
ANA launches new route from KLIA<br />
to Tokyo's Haneda Airport<br />
Passengers wishing to fly directly to<br />
Tokyo's Haneda Airport can do so now<br />
thanks to the All Nippon Airways (ANA)'s<br />
new route between Haneda and KL<br />
International Airport (KLIA).<br />
The first passengers of the new route<br />
were welcomed by a Malaysian cultural<br />
troupe on October 30 accompanied by<br />
General Manager of ANA Co.Ltd KUL<br />
Branch, Roy Gay and General Manager<br />
Operations of KLIA, Mohd Arif Jaafar.<br />
Mohd Arif said, "Malaysia Airports is<br />
thrilled and delighted to welcome ANA’s<br />
new flight from Haneda Airport and this<br />
new route will further promote KLIA’s<br />
status as a preferred hub in the region.<br />
Travellers from Japan now will have<br />
more options for access to Kuala<br />
Lumpur. I am confident with the launch<br />
of this new route, it will also enhance<br />
the image and reputation of ANA as a<br />
transportation conduit among air<br />
travellers in the region."<br />
ANA’s daily service departs KLIA at<br />
2.15pm (MST) and arrives at Tokyo’s<br />
Haneda Airport at 10.15pm (JST). The<br />
return flight departs Tokyo at 12.05am<br />
(JST) and arrives KLIA at 6.35am (MST).<br />
By offering night-time service to contrast<br />
with its existing daytime service between<br />
Narita and Kuala Lumpur, ANA is giving<br />
its passengers more choices for access<br />
to Kuala Lumpur from Japan and also to<br />
make effective use of Haneda's<br />
convenient location near the heart of the<br />
Tokyo metropolitan area. Haneda Airport<br />
is located less than 30 minutes south of<br />
central Tokyo, considerably closer to the<br />
city centre than Narita Airport, Tokyo’s<br />
other international airport.<br />
79
Airlines<br />
MORE PASSENGERS<br />
TRAVELLING BY AIR<br />
Malaysia Airports' passenger movement grows to 31.4 million for <strong>2016</strong>'s third quarter<br />
Malaysia Airports saw 31.4 million passengers in the third<br />
quarter of <strong>2016</strong> resulting in a 5.8% growth over the same<br />
corresponding period in 2015.<br />
Both domestic and international passenger movements<br />
were pegged at 5.1% and 6.7% showing an increase in<br />
movements. The third quarter passenger movements were<br />
12.6% and 10.4% higher than the first and second quarters<br />
of <strong>2016</strong>, respectively.<br />
Passenger Movement Growth for 3Q <strong>2016</strong><br />
Total 5.8%<br />
Domestic 5.1%<br />
International 6.7%<br />
Airports within the country registered 23 million passenger<br />
movements which is a 9.4% increase over 2015. This growth<br />
is the highest for the year when compared to 3.7% and 0.1%<br />
during the first and second quarters in <strong>2016</strong>, respectively.<br />
MAHB Passenger<br />
Movement Growth<br />
(Malaysian Airports)<br />
(<strong>2016</strong>)<br />
1Q 2Q 3Q<br />
3.7% 0.1%<br />
9.4%<br />
over 2015<br />
The Malaysian market is thriving and this is partly due to the<br />
growth of both foreign carriers and local airline carriers.<br />
Malaysia Airlines' domestic sector saw a positive turnaround<br />
from July this year while both Malindo Airlines and AirAsia<br />
Group registered positive growth.<br />
The country's national carrier also registered positive growth<br />
for international traffic in September with a 6.3% increase with<br />
the current growth momentum looking to follow till the end<br />
of the year.<br />
However, the Istanbul Sabiha Gokcen International Airport's<br />
growth in Turkey would likely remain subdued in the last<br />
quarter following the spate of negative incidents in its country.<br />
The airport's performance was affected by terrorist incidents<br />
and political uncertainties especially in the third quarter.<br />
Though the third quarter traffic was higher than the previous<br />
two quarters, year-on-year, the third quarter registered a 3.1%<br />
decline in traffic compared to third quarter in 2015.<br />
80
Qatar Airways bags Best<br />
Business Class and Best<br />
Middle Eastern Airline awards<br />
Renowned high-quality service airline Qatar Airways was<br />
awarded Best Business Class and Best Middle Eastern Airline<br />
at the Business Traveller Awards <strong>2016</strong> held in London, recently.<br />
Qatar Airways Group Chief Executive, Akbar Al Baker said:<br />
"We are proud to have once again been recognised as the<br />
Best Business Class and Best Middle Eastern Airline. These<br />
awards continue to demonstrate our commitment to provide<br />
our passengers with industry leading service, a modern fleet<br />
of aircraft and innovative products to provide our passengers<br />
with the very best journey."<br />
The Best Airline Alliance was also presented to Oneworld,<br />
which Qatar Airways has been a member of since 2013.<br />
The awards ceremony has been running for over 30 years and<br />
the winners were voted for by readers of the international<br />
magazine.<br />
MAVCOM has revised PSC rates for all airports within the<br />
country notably introducing a new and lower PSC tier for travels<br />
to ASEAN countries from major airports in Malaysia, making<br />
Malaysia the pioneer ASEAN country to introduce such a tier.<br />
The rates were revised to gradually provide equalisation of PSC<br />
at KLIA and klia2 to facilitate a level playing field to be introduced<br />
in stages with an immediate equalisation of PSC for domestic<br />
and ASEAN flights and a reduction in difference of the<br />
international (beyond ASEAN) PSC between KLIA and klia2.<br />
Airlines<br />
At the Skytrax World Airline Awards <strong>2016</strong> recently, Qatar Airways<br />
accepted three separate accolades. Air travellers chose Qatar<br />
Airways as the World's Best Business Class, Best Business<br />
Class Airline Lounge and the Best Airline Staff Service in the<br />
Middle East. The consumer-voted awards recognised the<br />
airline for its commitment to offer passengers an unrivalled<br />
travel experience.<br />
The airline offers Business Class passengers with seats that<br />
recline into fully lie-flat beds, all aisle access seating and an a<br />
la carte menu served on request by an award winning crew<br />
with up to 3,000 entertainment options on individual television<br />
screens.<br />
Meanwhile, Premium passengers have access to a range of<br />
luxury lounges such as the Qatar Airways Al Mourjan Business<br />
Lounge in Doha, Heathrow Premium Lounge and DXB Premium<br />
Lounge in Dubai, all of which offer a selection of fine dining<br />
options and world-class facilities.<br />
New Passenger Service Charges (PSC)<br />
beginning 2017<br />
Malaysian Aviation Commission (MAVCOM) reduces PSC from RM65 to RM35<br />
for flights to any ASEAN destination<br />
Next year, the PSC rates will be reviewed again for complete<br />
equalisation.<br />
The revised rates will come into effect on 1 January 2017 and<br />
would be applicable to tickets issued from that date onwards.<br />
Tickets issued before 1 January 2017 will not be subjected to<br />
the new rates even if the date of travel takes place on or after<br />
1 January 2017.<br />
Current PSC (RM)<br />
Revised PSC,<br />
effective 1 January 2017 (RM)<br />
Domestic ASEAN International Domestic ASEAN<br />
International<br />
(excluding ASEAN)<br />
KLIA<br />
9<br />
65<br />
65<br />
11<br />
35<br />
73<br />
klia2<br />
6<br />
32<br />
32<br />
11<br />
35<br />
50<br />
Other airports<br />
9<br />
65 / 26*<br />
65<br />
11<br />
35<br />
73<br />
Source: MAVCOM<br />
Rates are inclusive of the Passenger Security Service Charge<br />
* Special rate for departures from secondary domestic airports excluding KLIA, klia2, Penang, Kota Kinabalu, Kuching, Langkawi and Johor<br />
Bahru to ASEAN destinations or to points in BIMP-EAGA and IMT-GT.<br />
81
Airlines<br />
THAI AIRWAYS<br />
ROYAL ORCHID SERVICE<br />
ONBOARD<br />
THAI’S ROYAL SILK CLASS<br />
82
Airlines<br />
SLEEP LIKE A BABY ON THE<br />
ROYAL SILK CLASS!<br />
Make the most out of your seats as it<br />
transforms into a lounge, office and bed<br />
in the clouds. Catering for your diverse<br />
needs while en-route to your destination,<br />
a wide range of amenities is provided<br />
throughout the fleet of aircraft, each<br />
being continually upgraded with the<br />
latest innovations in line with the<br />
character of each route.<br />
Whilst other aircrafts offer angled<br />
seating typically between 160-170<br />
degrees, on THAI's Airbus A380s and<br />
newly retrofitted Boeing 777s and 787s,<br />
the seat can transform to 180 degree<br />
fully flat beds. Additionally, the spacious<br />
seats on all routes are customisable,<br />
enabling you to select your optimum<br />
balance of head, back, leg angle and<br />
lumber support.<br />
Choose from a plethora of music CDs,<br />
movies and TV channels on demand at<br />
your fingertips between 15 and 16-inch<br />
flat screens. PC power points are also<br />
available at all seats along with USB<br />
ports for all kinds of other devices. With<br />
Royal Silk Class, passengers are not only<br />
offered an exemplary award winning<br />
service and meals that will indulge your<br />
culinary senses, but also privileged<br />
access to exclusive lounges of THAI and<br />
partner airlines around the world.<br />
A GASTRONOMICAL<br />
ADVENTURE<br />
Travelling in Royal Silk Class is a culinary<br />
journey of exquisite flavours beginning<br />
with a hot towel and a choice of<br />
champagne, juice or water prior to takeoff.<br />
Once airborne, the gracious service<br />
by dedicated Royal Silk Class cabin crew<br />
continues during in flight meal service<br />
and throughout the flight with meticulous<br />
attention to detail.<br />
On most regional and intercontinental<br />
flights, dining begins with a small<br />
appetiser to tease the palate, followed<br />
by a light first course, a fresh salad and<br />
perhaps a house-made terrine, a<br />
choice of hot main courses often<br />
matched to the preferred tastes of<br />
those travelling on specific routes or<br />
a selection of cheese accompanied by<br />
fruit and a dessert to end with coffee<br />
or tea.<br />
83
Airlines<br />
A selection of beverages, including handpicked<br />
wine, fine spirit, soft drink and juice are served<br />
to accompany each meal and are available<br />
throughout the flight.<br />
For special dietary requirements, a range of meals<br />
are available for pre-order by contacting THAI<br />
reservations worldwide.<br />
OF WI-FI AND HAND CREAMS<br />
From full Wi-Fi, SMS and mobile communications<br />
access to personalised touches like a personal<br />
traveller's kit, the airline does keep its passengers<br />
close to heart.<br />
A comfortable pillow and soft blanket help make<br />
for a restful sleep, while dedicated Royal Silk<br />
Class lavatories offer designer scents and hand<br />
creams for refreshment and moisturising at any<br />
time during the flight.<br />
WOULD YOU LIKE A MASSAGE?<br />
The Royal Silk Lounges allows Business class passengers to be treated to either a<br />
neck and shoulder massage or a foot and leg massage. So, why not get a massage<br />
while killing time for your next flight? The lounges have private rooms, buffet bars<br />
with a variety of food, snacks and refreshments, complimentary Wi-Fi internet access,<br />
shower suites, slumber rooms and a business corner with computers. Also, the buffet<br />
bar offers traditional Thai dishes, sandwiches, pastries, desserts and a salad and<br />
alcohol bar.<br />
WORLD-CLASS RECOGNITION<br />
• Skytrax <strong>2016</strong> World Airline Awards<br />
• World’s Most Improved Airline, Best Airline Lounge Spa Facility & Best Airport<br />
Services<br />
• Best Airline Staff Service in Asia<br />
84
Joyful Experience @ Malaysia Airports<br />
OF INSPIRATION<br />
86<br />
Get inspired by the strength of the<br />
human spirit as inspiration fuels<br />
motivation and leads to growth.<br />
In this segment, read stories of<br />
inspiration and what's converging<br />
in the travel world.<br />
90<br />
86<br />
90<br />
91<br />
Total Airport<br />
Experience: Providing<br />
Unique Experiences<br />
Badlisham Speaks<br />
Learn And Discover At<br />
The Chocolate Museum<br />
91
Inspiration<br />
Total Airport Experience (TAE):<br />
Providing Unique Experiences<br />
Malaysia Airports is on its way to position itself as the preferred ASEAN<br />
hub. However, it is imperative that it creates joyful and meaningful experiences<br />
for its passengers under TAE to transform itself from an airport operator<br />
into a service leader as outlined in its Runway to Success (RtS2020) business<br />
plan. Convergence spoke to its Corporate Communications General Manager,<br />
Nik Anis Nik Zakaria who weighed in on several things that they have done,<br />
are doing and about to do in ensuring that your priorities are met!<br />
A strategic pillar under RtS2020, TAE is about<br />
reimagining the airport experience for all our<br />
stakeholders. Passenger experience will be at the<br />
core of TAE initiatives with retailers and airlines<br />
playing a defining and supporting role. It encompasses<br />
enhancing passenger journey across all the touch<br />
points delivering better airport-retailer and airportairline<br />
relationship as well as transforming Malaysia<br />
Airports into a customer-centric organisation.<br />
PASSENGER EXPERIENCE<br />
UPLIFTING SERVICE QUALITY<br />
Toilets are part and parcel of our everyday lives and ensuring<br />
that it is clean and comfortable is of key priority to Malaysia<br />
Airports. The airport operator now monitors its toilets every<br />
15 minutes during peak hours and ensures that it is all in good<br />
working order.<br />
Additionally, performance is monitored through CCTV and<br />
there is a dedicated team to ensure the effectiveness of these<br />
measures. On top of this, on October 1, a hotline number was<br />
introduced for people to provide feedback to ensure a situation<br />
can be immediately rectified.<br />
The dedicated hotline number for the public allows feedback<br />
via Whatsapp should they find the condition of the toilets<br />
unsatisfactory. This feedback mechanism will allow the<br />
management to immediately respond and resolve the<br />
complaints within 10 minutes.<br />
WHAT MATTERS TO YOU, MATTERS TO US<br />
Example:<br />
If you find the<br />
floor dirty, just<br />
type:<br />
EP04A Dirty<br />
(you can even<br />
snap a photo)<br />
and Whatsapp to<br />
012-354 5570<br />
This hotline number are displayed on posters available in all toilets<br />
and are also published on the airports' social media platforms.<br />
KLIA PREMIER ACCESS<br />
Say goodbye to long<br />
queues because the<br />
Premium Access provides a<br />
hassle-free experience to<br />
departure and arrival<br />
travellers with a unique<br />
hospitality standard of<br />
services which allows<br />
passengers a priority access<br />
lane right to the boarding<br />
gate. Currently, the service<br />
is available at the KLIA main terminal only and there is a plan<br />
to provide similar service to klia2. For a premium package, the<br />
service includes meet and greet at Level 5 kerbside where the<br />
Kiosk is located or at Sama-Sama Hotel and passengers will be<br />
transferred by a buggy right to the Premier Access Lounge.<br />
Light refreshment is served throughout the day with free internet<br />
and Wi-Fi access up to maximum three hours usage.<br />
With the priority access pass, passengers are escorted to the<br />
dedicated lane for security check at immigration, custom,<br />
train ride to satellite building and departure gate. Rates for<br />
individual, couple or family are available and booking can be<br />
made online via www.samasamahotels.com/kliapremieraccess<br />
86
Inspiration<br />
REDESIGNING CUSTOMER<br />
SERVICE<br />
The role of customer service<br />
representatives are changing and<br />
Malaysia Airports are keen on taking it<br />
to the next level by ensuring there is<br />
maximum level of engagement between<br />
staff and passengers. The airport<br />
operator will be slowly moving away<br />
from 'behind the counter' customer<br />
service and instead place staff at<br />
strategic key points throughout the<br />
airport to facilitate their needs and<br />
wants. The key areas have also been<br />
identified after thorough mappings of<br />
a passenger's journey at the airport.<br />
Although the initiative is in its initial<br />
stages, Malaysia Airports believe mobile<br />
teams throughout the terminals will<br />
prove to be a much better and enhanced<br />
experience for passengers to feel at<br />
ease during their stay at the airports.<br />
The aim is to increase sales for retailers<br />
by providing more avenues for<br />
passenger to spend and through<br />
personalised promotions and targeted<br />
offers based on passenger analytics.<br />
Malaysia Airports will also work towards<br />
providing end-to end retailer support<br />
through differentiated airport retail<br />
propositions and effective marketing to<br />
tendering process.<br />
In creating memorable moments, the<br />
airport operator partnered with<br />
FriedChillies, an independent online<br />
food reviewer which recently published<br />
its Top 25 Food Discoveries in KLIA and<br />
klia2. FriedChillies anonymously<br />
evaluated not only the dishes served<br />
but also the total dining experience,<br />
giving visitors a better idea on how they<br />
can have a memorable dining experience<br />
at the airports.<br />
RETAILER EXPERIENCE<br />
The retail space at klia2 to be launched<br />
by the end of <strong>2016</strong> will see passengers<br />
experiencing different facets of the<br />
country's cultural and food categories<br />
as well as a cafe bar set to promote local<br />
coffee. The Agrobazaar is targeted at<br />
klia2 passengers and customers as the<br />
terminal is more of a mall within an<br />
airport with people choosing to go to<br />
klia2 to shop and dine.<br />
PHASE TWO OF MITSUI<br />
OUTLET PARK (MOP)<br />
FAMA AGROBAZAAR<br />
Also, the airport operator has<br />
collaborated with the Federal Agriculture<br />
Marketing Authority (FAMA) in having<br />
an Agrobazaar to promote Malaysian<br />
products and brands as well as providing<br />
a personalised Malaysian experience to<br />
shoppers apart from allowing local<br />
entrepreneurs the opportunity to have<br />
their products exported to other<br />
countries, as part of their corporate<br />
social responsibility.<br />
By January 2018, there will be an<br />
additional 60 retail outlets on top of the<br />
existing over 100 retail outlets.<br />
These initiatives will serve as a catalyst<br />
for F&B operators to uplift their service<br />
level and offer more exciting dining<br />
experience to visitors.<br />
AIRLINE EXPERIENCE<br />
All Nippon Airways (ANA) has introduced<br />
a new route connecting Tokyo's Haneda<br />
Airport and KLIA<br />
The aim is to increase operational<br />
efficiencies through faster turnaround<br />
at automated bag drops and encourage<br />
use of self-service kiosks and common<br />
use facilities. There will also be improved<br />
slot management and improved<br />
performances from ground handlers.<br />
To ensure a seamless transfer between<br />
KLIA and klia2, Malaysia Airports will<br />
also be looking into creating a lounge<br />
at both terminals to facilitate passengers<br />
with their connecting flights. This<br />
initiative, which will be kicked off by the<br />
end of the year, will allow passengers to<br />
relax while airport staff checked them<br />
into their connecting flight and handled<br />
other relevant matters.<br />
Operational support will also be<br />
enhanced by improving airline<br />
relationship management via support<br />
from set-up, mobilisation to renewal and<br />
expansion.<br />
To sum it up, Malaysia Airports is always<br />
on the lookout on where its services can<br />
be enhanced and differentiated from<br />
other airports around the world because<br />
in this day and age, most airports already<br />
possess the same infrastructure and<br />
manpower and what makes airports set<br />
apart is how it creates memorable and<br />
unique experiences for its passengers.<br />
87
Inspiration<br />
STAY LIKE A CELEBRITY<br />
AT SAMA-SAMA<br />
A stone throw's away from the KL International Airport (KLIA), hotelier and Sama-Sama<br />
Hotel General Manager, Noorazzudin Omar tells you to drop off the luggage,<br />
tuck into a warm meal fit for a king and have all your needs taken care of.<br />
Noorazzudin Omar<br />
He has over two decades of experience<br />
in the industry that strives to ensure<br />
everything you want is met with pristine<br />
standards and prestigious quality.<br />
Whether you're looking for quick nap<br />
while in transit or staying for a work<br />
conference that spans well into a week,<br />
if you're in the care of Noorazzudin, rest<br />
assured you will not need to call room<br />
service twice if you need a peanut butter<br />
and jelly sandwich for dinner.<br />
"My passion for service industry has<br />
taken me to taste management exposure<br />
with local and international brand, be at<br />
home ground Malaysia or abroad such<br />
as Dubai, Koh Samui and Phuket. Backed<br />
with a solid foundation in Rooms Division,<br />
I have acquired pertinent operation skills<br />
to manage multiple level of properties,<br />
from city hotels, island and spa resorts,<br />
golf resort, private pool villas and<br />
serviced residence," he said.<br />
So, how does the hotel chain and its<br />
suave manager lure guests? Well, they<br />
don't have to try hard because Sama-<br />
Sama Hotel KLIA is well-adjacent to the<br />
airport's Main Terminal Building via a sky<br />
bridge, where upon clearing customs,<br />
turn right and look out for the elevator<br />
to go to Level 2. There will be signs<br />
leading towards the Sama-Sama Hotel.<br />
A complimentary 2-minute buggy service<br />
is provided to and from the airport every<br />
5 minutes.<br />
Upon arrival, guests have a choice to<br />
choose from a wide range of luxury<br />
accommodations, ideal for both business<br />
and leisure travellers. It’s an award<br />
winning 442 non-smoking rooms and<br />
suites, elegantly appointed and<br />
equipped with every modern amenity<br />
and technology support.<br />
88
The hotel has three dining options, lush<br />
tropical landscape, water features and<br />
a soothing environment for a rejuvenating<br />
break for the jet-lagged and weary<br />
travellers. However, for the restless<br />
health conscious buff, there is a 24-hour<br />
health centre and gymnasium.<br />
Featuring 30,591 square feet of flexible<br />
event space including ten wellappointed<br />
function rooms, one grand<br />
ballroom, state-of-the-art audio visual<br />
equipment, a spacious foyer of 1,615<br />
square feet and high speed Internet<br />
access, the Sama-Sama Hotel KLIA is<br />
the ideal venue to host international<br />
conferences, seminars, exhibitions and<br />
gala dinners, even weddings.<br />
Also, we aren't lying that Sama-Sama is<br />
fancy because here are some of the<br />
achievements and awards Sama-Sama<br />
Hotel KLIA has gathered over the year;<br />
• ‘Best Airport Hotel in Asia’ by Business<br />
Asia Magazine for 7 years<br />
• ‘Asia’s Leading Airport Hotel’ 2008,<br />
2009 and 2011 by World Travel Awards<br />
• ‘World’s Leading Airport Hotel’ 2008<br />
and 2009 by World Travel Awards<br />
• ‘The Brand Laureate Award’ 2008/09<br />
& 2009/10, 2010/11 and 2011/12 for<br />
the Best Brands in the Airport Hotel<br />
category<br />
• ‘Global Luxury Airport Hotel’ by World<br />
Luxury Award in 2010 and 2011<br />
• ‘Asia’s Best Luxury Airport Hotel’ by<br />
World Luxury Award 2013 and 2014<br />
• ‘Malaysia Best Airport Hotel’ by the<br />
World Luxury Award 2015 and <strong>2016</strong><br />
• ‘Global Luxury Hotel’ & ‘Malaysia Best<br />
Airport Hotel’ by Haute Grandeur in<br />
<strong>2016</strong><br />
• ‘HR Asia Best Companies to Work for<br />
in Asia’ 2014, 2015 and <strong>2016</strong> Awards<br />
• ‘Top 10 Luxury Hotels in Malaysia’ by<br />
TripAdvisor Traveler’s Choice Award<br />
2014, 2015 and <strong>2016</strong><br />
Noorazzudin not only serves as the<br />
General Manager for Sama-Sama Hotel<br />
KLIA but for Sama-Sama Express KLIA,<br />
Sama-Sama Express klia2 and KLIA<br />
Premier Access lounge.<br />
Having begun his journey as a General<br />
Manager at the age of 34, he said guest<br />
experiences are crucial towards the<br />
development and reputation of hotels<br />
adding that Malaysia Airport's five-year<br />
business plan, Runway to Success<br />
(RtS2020)'s seamless total airport<br />
experience will contribute to the nation’s<br />
wealth-building efforts in shaping<br />
Malaysia’s aviation industry to be the<br />
global leader in creating airport cities.<br />
"At the same time, it will portray the<br />
reputable image of a hotel within the<br />
Inspiration<br />
vicinity. A specialised airport hotel brand,<br />
the brand that marks Malaysia Airports'<br />
entry into the hotel sector and positions<br />
it as the region's first local independent<br />
dedicated operator of landside and<br />
airside airport hotels, reinforcing it<br />
credentials and reputation as a worldclass<br />
airport operator."<br />
Above all, he said the hotel chain wants<br />
guests "to experience the basic customer<br />
needs with a unique offering which they<br />
may not find elsewhere and that it goes<br />
beyond expectations. Whether for<br />
business or leisure, this is where heartfelt<br />
connections are made, right from the<br />
time they touch down at the airport and<br />
throughout their stay at the hotel."<br />
He also said that the recently launched<br />
KLIA Premier Access lounge allowed<br />
guests "to experience the convenience<br />
and efficiency of fast track Immigration<br />
and Customs with Airport Priority Access<br />
Pass via a dedicated priority access lane<br />
including meet and greet at the curbside,<br />
buggy service, lounge facility including<br />
refreshment and escort service from<br />
point to point. It provides a seamless<br />
experience to departure and arrival<br />
travellers with the unique hospitality<br />
standard of services."<br />
As the year comes to an end, Sama-Sama<br />
Hotel KLIA has a special Midori Bento<br />
set meal for Japanese food lovers<br />
throughout the month of November<br />
while its Degrees Restaurant would be<br />
throwing a special Christmas Eve and<br />
Christmas day buffet dinner on<br />
December 24 and 25. Meanwhile, the<br />
hotel's Traveller's Bar & Grill will be<br />
organising a Brazilian carnival on New<br />
Year's Eve to usher in the year 2017.<br />
89
Badlisham Speaks<br />
THE VIEW FROM THE TOP<br />
Managing Director, Datuk Badlisham Ghazali speaks on how the airport operator continues<br />
to play an important role in the development of the nation’s aviation industry<br />
In forging ahead, we pledge to<br />
transform from an airport operator into<br />
a service leader through the Total<br />
Airport Experience (TAE) initiative – one<br />
of four strategic pillars in our five-year<br />
business plan, Runway to Success 2020<br />
(RtS2020). The implementation of TAE<br />
has been structured into three key areas<br />
– meeting basic needs, providing<br />
unique experience and creating<br />
memorable moments.<br />
In meeting basic needs, we are<br />
proactively managing the impact of<br />
substandard service level at all airports<br />
by putting in place several measures to<br />
improve the toilet condition at KLIA<br />
which include a dedicated hotline<br />
number for the public to provide<br />
feedback through WhatsApp and also<br />
by providing conducive alternatives to<br />
the aerotrain service by deploying six<br />
buses to ferry passengers to and from<br />
the Satellite Building, KLIA.<br />
We have also assigned dedicated mobile<br />
customer service officers or CARE<br />
ambassadors to usher passengers,<br />
monitor their wellbeing, help carry their<br />
hand luggage, as well as assist special<br />
handling-passengers such as the elderly<br />
and disabled to get to the Bussing<br />
Lounge via the escalator located next to<br />
the aerotrain station and also when<br />
boarding the buses.<br />
Apart from that, we have unveiled the<br />
first ever airport premium lounge, KLIA<br />
Premier Access. Together with our<br />
subsidiary, Sama-Sama Hotel KLIA, the<br />
service allows an exclusive, personalised<br />
and seamless end-to-end airport<br />
experience for passengers at KLIA at<br />
a fee.<br />
In addition to our continuous efforts in<br />
providing joyful experiences, we<br />
collaborated with FriedChillies, an<br />
independent online food reviewer that<br />
recently published its Top 25 Food<br />
Discoveries in KLIA & klia2.<br />
Also, cooperation with relevant agencies<br />
has successfully resulted in reduction of<br />
queuing time and total counter<br />
processing time for passengers at KLIA<br />
between five minutes to 16 minutes.<br />
With a total traffic growth of 4.4% within<br />
the first nine months of <strong>2016</strong>, exceeding<br />
the initial traffic forecast which was 2.5%,<br />
these efficiencies will serve the airport<br />
well as it gears up for any future increase<br />
in traffic growth.<br />
90
Inspiration<br />
COCO OVER<br />
CACAO<br />
Learn about the founding fathers, experience live<br />
demonstrations and choose from over hundreds<br />
of chocolate brands to buy from the Chocolate<br />
Museum at Kota Damansara.<br />
91
Inspiration<br />
There is a particular building at<br />
Kota Damansara, Selangor that<br />
may look like any other regular building on the outside.<br />
But, take one step inside and the aroma will hit no sooner<br />
than you can spell 'chocolates'. The smell that we are referring<br />
to? Cocoa beans. That often brown piece of heavenly goodness<br />
we have all come to know as – chocolates.<br />
Convergence snagged an exclusive interview with DR Group<br />
Holdings Sdn Bhd Business Development Director, Dr Afendi<br />
Dahlan, the man in charge of invoking happiness in the lives<br />
of many people through his chocolate creations and for also<br />
making a museum out of it.<br />
So, why should you visit a chocolate museum?<br />
"For the education, experience and enjoyable shopping<br />
experience. The three Es," Afendi stressed.<br />
The education is all about the origins of the cocoa beans, how<br />
it has evolved from being a form of currency into being<br />
complicated desserts in today's world, regions known for their<br />
chocolates and profiles on famous chocolatiers while the<br />
experience part revolves around live demonstrations of how<br />
chocolates are made.<br />
Afendi said in-house chefs conducted between 15 and 20<br />
minute sessions daily in front of a live audience to which<br />
tempering, moulding, cooling and sampling took place.<br />
DR Group Holdings Sdn Bhd Chefs, Mohd Mu'az Md Sallehuddin<br />
(right) and Muhammad Nizaz Ramly showing a batch of chocolates<br />
made during a live demonstration held at the museum.<br />
As for the enjoyable shopping experience, at the end of the<br />
museum tour, there is a store that selling hundreds of<br />
chocolate brands that will have you spoilt for choice at factory<br />
outlet prices.<br />
The museum, which opened on 16 January 2014, is a corporate<br />
social responsibility (CSR) initiative by DR Group Holdings.<br />
As such, entrance is free for all.<br />
"We wanted to give the product, knowledge and in a nutshell...<br />
everything from A to Z about chocolates," Afendi who has been<br />
handling most of the operations since 2014 said.<br />
He added that the museum was conceptualised to give back<br />
to the society.<br />
"Museums do not make money. They rely more on sponsors<br />
as it is primarily an act of philanthropy."<br />
However, Afendi said there was more in store for the museum<br />
as expansion plans are underway.<br />
He said the current museum would be expanded to include<br />
more interactive displays while a larger version of the museum<br />
which includes rides and other attractions would be<br />
established in a touristy location.<br />
He also said there are plans to offer short chocolate-making<br />
courses which come complete with certificates that are<br />
recognised and accredited by relevant authorities.<br />
Afendi said this allowed students<br />
to seek proper employment<br />
in the chocolate industry<br />
or even venture out on their<br />
own by opening up a<br />
chocolate store.<br />
"However, since this has not<br />
been done before here, we<br />
were told that a curriculum<br />
and learning modules would<br />
be needed before we can<br />
proceed further."<br />
The museum also holds a yearly<br />
Chocolate Sculpting Competition<br />
to drive public engagement.<br />
"This is the vision that we want... the dream for the museum<br />
to grow as an entity. We not only want to be a museum, but<br />
to be a one stop centre that teaches you further into how<br />
chocolates are made and perhaps even transform you into<br />
a chocolatier."<br />
Afendi, together with his parents who were pioneers of the<br />
company, also produces their own line of chocolates with raw<br />
materials sourced from Belgium under the company. The<br />
company has established several brands of chocolates which<br />
include Fidani, Danson, Millton and Farell's that are exclusively<br />
available at DR Group Holdings airport retail outlets.<br />
The Chocolate Museum is located at:<br />
Jalan Teknologi 3/5, Kota Damansara,<br />
47810 Petaling Jaya, Selangor<br />
Opening Hours : Mon – Sun between 10am and 5pm<br />
Tel : +603-7490 4260<br />
Website<br />
: www.chocolatemuseum.my<br />
Chocolate Museum Kota Damansara<br />
Dr Afendi Dahlan<br />
92
Inspiration<br />
KEEPING<br />
ILLNESSES<br />
AT BAY!<br />
Are you feeling a little under the weather while waiting for your<br />
flight or upon landing after a seven-hour flight? If yes, be in the<br />
know of the health facilities made available by Malaysia Airports.<br />
There has been a spike in the number of cases involving<br />
communicable and infectious diseases in the country. However,<br />
measures to curb and prevent an outbreak has been ongoing<br />
vigorously and as an airport community, Malaysia Airports is<br />
keen on ensuring the country’s main entry and exit points do<br />
not contribute to a possibly growing statistic.<br />
In an exclusive interview with Convergence, KL International<br />
Airport (KLIA) Health Officer Dr Harishah Talib shares the<br />
procedures, measures and facilities made available at three<br />
major airports namely KLIA, klia2 and the Sultan Abdul Aziz<br />
Shah Airport or better known as Subang Airport to stamp out<br />
and control any infectious diseases.<br />
HOW DOES THE KLIA HEALTH OFFICE<br />
CONTROL INFECTIOUS DISEASES FROM<br />
ARRIVING AND DEPARTING PASSENGERS?<br />
First and foremost, the symptoms of an infectious disease<br />
need to be identified. At the airports, we will be notified of<br />
this through five ways. One such method is via an airline<br />
Dr Harishah Talib<br />
cabin crew that informs the KLIA Health Office through the<br />
Airport Operations Call Centre (AOCC) of a suspected<br />
infection. Menara Clinic, a privately-run clinic at KLIA, will<br />
also notify us if there are passengers showing signs of a<br />
communicable disease.<br />
The Immigration Department also plays a role apart from<br />
thermal scanners placed at these airports. Thermal scanners<br />
pick up on abnormal body temperatures while the Immigration<br />
Department refers travellers from affected countries to<br />
the Health Office. Finally, the Health Office is informed by<br />
passengers themselves<br />
who voluntarily seek a<br />
health inspection.<br />
Once an initial<br />
examination has been<br />
conducted by the<br />
Health Office, if there<br />
are no risks involved, the<br />
passenger is free to go.<br />
If there are symptoms of<br />
an infectious disease<br />
such as Zika virus,<br />
Middle East Respiratory<br />
Syndrome Corona virus<br />
(MERS-COV), influenza<br />
or ebola, we will conduct<br />
a thorough examination.<br />
If symptoms persist or<br />
worsen, the passenger will be transferred to the nearest<br />
hospital under the Health Ministry for further treatment.<br />
If the symptoms do not manifest during the examination, a<br />
health alert card is issued to the passenger. If symptoms occur<br />
later, the passenger is required to submit the health alert card<br />
issued by the KLIA Health Office to the respective clinic<br />
or hospital.<br />
For passengers from yellow fever affected countries, they are<br />
required to produce a valid yellow fever certificate. Failure to<br />
do so will result in a quarantine of not more than six days.<br />
93
Inspiration<br />
WHAT IS THE DIFFERENCE<br />
BETWEEN THE KLIA HEALTH OFFICE<br />
AND MENARA CLINIC?<br />
The KLIA Health Office does not only handle communicable<br />
diseases. We are in charge of overseeing the hygiene of toilets<br />
and eateries located at the airports and this includes monitoring<br />
breeding grounds for mosquitoes and rats or flies. The Health<br />
Office is also part of the disaster management system which<br />
assembles a team in the event of an air disaster at the airport.<br />
Meanwhile, Menara Clinic handles non-communicable diseases<br />
(NCD) and simple illnesses.<br />
WHAT ARE THE FACILITIES MADE<br />
AVAILABLE AT THE TERMINALS?<br />
There is a total of 176 staff which include seven doctors.<br />
One doctor is positioned at the Subang Airport while the<br />
rest alternate between KLIA and klia2. Apart from the beds,<br />
thermal scanners and a quarantine centre, there is also a<br />
Communicable disease control unit, vector unit, food safety<br />
and quality unit and an air disaster unit. Services offered by the<br />
KLIA Health Office are around the clock as there are doctors,<br />
paramedics and health inspectors on-call every day to handle<br />
medical and health related matters.<br />
AS AN AIRPORT OPERATOR, MALAYSIA<br />
AIRPORTS HAS CONTINUOUSLY LOOKED<br />
FORWARD IN PROVIDING JOYFUL<br />
EXPERIENCES TO PASSENGERS. CAN<br />
YOU SHARE WITH US THE STEPS TAKEN<br />
BY HEALTH DEPARTMENT OF KLIA TO<br />
SUPPORT THE NOTION?<br />
We leave no stones unturned. The environment of all airports<br />
are to be in best conditions at all time and this includes<br />
inspecting cleanliness levels of where the eateries are located,<br />
maintaining a clean and smoke-free air quality at all times and<br />
ensuring passengers only smoke at designated smoking areas<br />
by enforcing the requirements under the control of Tobacco<br />
Product Regulations 2004, monitoring of drinking water quality<br />
by regular water sampling for lab analysis and keeping tabs<br />
of passengers during the incubation period to avoid any<br />
possibilities of an outbreak.<br />
Thermal scanners notify authorities if passengers have abnormal<br />
body temperatures<br />
WHAT WOULD YOU LIKE TO SHARE<br />
WITH THE PUBLIC, ESPECIALLY<br />
TRAVELLERS ON KEEPING<br />
ILLNESSES AT BAY?<br />
Read more about the country or countries you are<br />
visiting. Read from verified sources such as the Health<br />
Ministry. Look into details stipulated under travel<br />
advisories. Ask yourself pertinent questions regarding<br />
vaccination, health policies of the country you are<br />
visiting, common or recent diseases that have affected<br />
the country you’re travelling and have a list of<br />
emergency numbers.<br />
Passengers from yellow fever affected countries who do not<br />
produce a valid yellow fever certificate are quarantined here<br />
94
Joyful Experience @ Malaysia Airports<br />
OF LIFESTYLE<br />
96<br />
In this segment of Convergence,<br />
to put things into three simple<br />
perspectives, we would like you<br />
to be informed, be inspired and<br />
be there.<br />
104<br />
105<br />
96<br />
104<br />
105<br />
108<br />
Christmas Around<br />
The World<br />
History Of Airport:<br />
Labuan<br />
Reality Check<br />
What's Converging<br />
108
Travel<br />
Ho! Ho! Ho! How do you<br />
CELEBRATE CHRISTMAS?<br />
Whether you celebrate the day on a grand scale or you choose to<br />
spend time with a close few, the celebration as both a religious and<br />
cultural event takes place all over the world in many different ways.<br />
The event itself ushers in twelve days of celebration beginning on<br />
December 25 and ending only on January 6. So, we at Convergence<br />
would like to share how or what takes place during this celebration<br />
in 12 countries set to the tune of 12 Days of Christmas and here’s<br />
wishing each and every one of you a Merry Christmas!<br />
ENGLAND<br />
Instead of the American tradition of<br />
leaving cookies and milk for Father<br />
Christmas on Christmas eve, did you<br />
know that British children often leave<br />
mince pies and brandy? As it is winter,<br />
the weather during the holidays is<br />
often cold, wet and foggy. Christmas<br />
Eve depicts a busy household<br />
whereby presents are wrapped,<br />
cookies and pies are baked while<br />
stockings are hung over the fireplace.<br />
On the FIRST DAY of Christmas my<br />
true love sent to me, a partridge in<br />
a pear tree.<br />
GERMANY<br />
German families prepare for Christmas<br />
throughout cold December. Four<br />
Sundays before Christmas, they<br />
make a wreath of fir or pine branches<br />
that has four coloured candles. They<br />
light a candle on the wreath each<br />
Sunday, sing Christmas songs and<br />
eat Christmas cookies. In the weeks<br />
leading up to Christmas, homes are<br />
filled with the delightful smells of<br />
baking loaves of sweet bread, cakes<br />
filled with candied fruits and spicy<br />
cookies called lebkuchen.<br />
On the SECOND DAY of Christmas<br />
my true love sent to me,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
96
Travel<br />
UNITED STATES<br />
Apart from the classic milk and<br />
cookies for Santa, Americans have<br />
also created a boozy Christmas<br />
tradition called ‘The Running of<br />
Santas’. Each event sees scores of<br />
people dressed as Santa taking part<br />
in a large bar crawl while towns and<br />
cities often decorated the streets with<br />
lights to celebrate Christmas. One of<br />
the most famous Christmas street<br />
lights in the US are at the Rockerfeller<br />
Center in New York where there is a<br />
huge Christmas tree with a public ice<br />
skating rink in front of it for Christmas<br />
and the New Year.<br />
On the THIRD DAY of Christmas my<br />
true love sent to me,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
JAPAN<br />
Traditional Christmas dinner in Japan<br />
is Kentucky Fried Chicken (KFC). It is<br />
so popular and marketed that you<br />
would need to make a reservation at<br />
KFC on Christmas Day throughout<br />
the country for a finger lickin’ meal.<br />
Winner winner, chicken dinner! Also,<br />
white Christmas cards are sent to<br />
friends and family. Red cards are<br />
avoided due to its association with<br />
funeral announcements.<br />
On the FIFTH DAY of Christmas my<br />
true love sent to me,<br />
five golden rings,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
BRAZIL<br />
In Brazil, Santa Claus is called Papai<br />
Noel. Favourite holiday foods include<br />
chicken, turkey, ham, pork, rice and<br />
fresh and dried fruits. Sometimes<br />
children leave a sock near a window.<br />
If Papai Noel finds your sock, he’ll<br />
exchange it for a present!<br />
On the SEVENTH DAY of Christmas<br />
my true love sent to me,<br />
seven swans-a-swimming,<br />
six geese-a-laying,<br />
five golden rings,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
INDIA<br />
Christmas may not come across as a<br />
big celebration in the country<br />
because after all, there’s only around<br />
30 million Christians! One of the<br />
largest Indian Christian communities<br />
is in Mumbai while the smallest state,<br />
Goa has a significant population. Goa<br />
has plenty of Western customs due<br />
to its historical connections with<br />
Portugal. Catholics form the majority<br />
on the island with people singing<br />
carols from door to door for about a<br />
week before Christmas. However,<br />
instead of having traditional<br />
Christmas trees, do not be surprised<br />
if you see a decorated banana or<br />
mango tree.<br />
On the FOURTH DAY of Christmas<br />
my true love sent to me,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
NEW ZEALAND<br />
Whether it’s lunch or dinner, New<br />
Zealanders love a good barbeque<br />
meal during the holidays because<br />
it’s more about the sun, sand and<br />
barbeques over a snowy white<br />
Christmas. However, some New<br />
Zealanders celebrate the event<br />
twice, again around the middle<br />
of June (when it is winter in the<br />
country) to get a winter feel of the<br />
celebration. Also, rather than using<br />
the traditional conifer trees, the<br />
Kiwi folks use Pohutukawa trees for<br />
Christmas celebrations. The tree with<br />
its crimson flower has become an<br />
established part of the New Zealand<br />
Christmas tradition.<br />
On the SIXTH DAY of Christmas my<br />
true love sent to me,<br />
six geese-a-laying,<br />
five golden rings,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
97
Travel<br />
RUSSIA<br />
Christmas is celebrated on January<br />
7 because the Orthodox church uses<br />
the old Julian calendar for religious<br />
celebration days. In the traditional<br />
Russian Christmas celebration,<br />
special prayers are said and people<br />
fast, sometimes for 39 days until<br />
January 6 (Christmas Eve) when the<br />
first evening star appears in the sky.<br />
Then begins a 12 course supper in<br />
honour of the 12 apostles.<br />
On the EIGHTH DAY of Christmas<br />
my true love sent to me,<br />
eight maids-a-milking,<br />
seven swans-a-swimming,<br />
six geese-a-laying,<br />
five golden rings,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
SOUTH AFRICA<br />
Not for the faint hearted, on<br />
Christmas day, South Africans tuck<br />
into deep-fried caterpillars of the<br />
Emperor Moth. But, if you’re looking<br />
for a regular fare, dishes include<br />
turkey or duck, roast beef, mince<br />
pies or suckling pig with yellow rice<br />
and raisins and vegetables, followed<br />
by Christmas pudding or a<br />
traditional South African desert<br />
called Malva pudding.<br />
On the TENTH DAY of Christmas my<br />
true love sent to me,<br />
ten lords-a-leaping,<br />
nine ladies dancing,<br />
eight maids-a-milking,<br />
seven swans-a-swimming,<br />
six geese-a-laying,<br />
five golden rings,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
MALAYSIA<br />
Of the 30 million citizens, around 2.6<br />
million are Christians in this country.<br />
The event, celebrated on December<br />
25th is a public holiday and one<br />
would often see families converging<br />
together on Christmas eve with<br />
family and friends. Malls, homes and<br />
offices will be decorated while Secret<br />
Santa is a common gift exchange<br />
activity that takes places across<br />
schools and workplaces.<br />
On the TWELFTH DAY of Christmas<br />
my true love sent to me,<br />
twelve drummers drumming,<br />
eleven pipers piping,<br />
ten lords-a-leaping,<br />
nine ladies dancing,<br />
eight maids-a-milking,<br />
seven swans-a-swimming,<br />
six geese-a-laying,<br />
five golden rings,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
CANADA<br />
Canada Post recognises the address<br />
Santa Claus, North Pole, Canada,<br />
HoHoHo. Any letters received<br />
bearing this address is opened and<br />
replied to.<br />
On the NINTH DAY of Christmas my<br />
true love sent to me,<br />
nine ladies dancing,<br />
eight maids-a-milking,<br />
seven swans-a-swimming,<br />
six geese-a-laying,<br />
five golden rings,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
LEBANON<br />
Santa would be mighty thrilled with<br />
this country’s festive spirit. For a<br />
country that is not entirely Christian,<br />
one would be surprised by its<br />
over-the-top presentation and the<br />
majority of the nation joins in on the<br />
fun. Malls feverishly compete for the<br />
most dazzling lights, the grandest<br />
tree and the most eye-catching<br />
technology. In the grand scheme<br />
of things, Lebanon celebrates the<br />
holiday similarly to the West. So,<br />
light up the fireplace, munch on<br />
roasted chestnuts and welcome the<br />
much-awaited 25th.<br />
On the ELEVENTH DAY of Christmas<br />
my true love sent to me,<br />
eleven pipers piping,<br />
ten lords-a-leaping,<br />
nine ladies dancing,<br />
eight maids-a-milking,<br />
seven swans-a-swimming,<br />
six geese-a-laying,<br />
five golden rings,<br />
four calling birds,<br />
three French hens,<br />
two turtle doves<br />
and a partridge in a pear tree.<br />
98
Travel<br />
SOLO TRAVELS:<br />
BEST VACATIONS<br />
FOR REFLECTION<br />
As the year comes to an end, both people and organisations wrap<br />
up their businesses and reflect over actions made, things bought<br />
and relationships forged. But, what begins must come to an end.<br />
So, make some time just for yourself and go on a trip or a short<br />
excursion, to the neighbouring state perhaps? And wind down, reflect<br />
on the year and make plans or don’t make plans for the year ahead!<br />
QUEPOS, COSTA RICA<br />
Everybody understands that a week<br />
at a spa is good for body and soul, an<br />
ideal sojourn for reflection and taking<br />
care of yourself. So, forget finding the<br />
right spa and instead book your<br />
holiday to Quepos, Costa Rica! An<br />
area that was once dependent on<br />
banana plantations which used to line<br />
the surrounding area, today, tourism<br />
has deemed itself the major economic<br />
factor, contributing to just about<br />
everything in the area. And one of the<br />
main attractions here? Marlin fishing<br />
between the months of December<br />
and April. The country is also known<br />
for its amiable hospitality, coffee<br />
farms, volcanoes and hot springs that<br />
are perfect for exploring solo. Quepos<br />
is also approximately 7 kilometres<br />
from the Manuel Antonio National<br />
Park which allows you to get up close<br />
and personal with capuchin monkeys<br />
and hundreds of bird species or<br />
sunbathe at one of the reserve’s four<br />
natural beaches.<br />
LAKE DISTRICT,<br />
ENGLAND<br />
Visiting the Lake District is one of the<br />
most popular breaks for people across<br />
the UK and the rest of the world. The<br />
Lake District National Park has a wide<br />
range of activities and attractions, as<br />
well as the natural beauty of the entire<br />
area. You can choose to walk, cycle or<br />
splash around since the place houses<br />
12 of the largest lakes in England apart<br />
from parts of Hadrian’s Wall, which is<br />
the Romans’ most significant monument<br />
in Britain. Book a tour that will allow you<br />
to soak into some of Cumbria’s prettiest<br />
countryside, the remote landscape close<br />
to the Scottish Borders. You then journey<br />
to the 129-kilometre long Wall conceived<br />
by the Emperor Hadrian in 122AD and<br />
now a UNESCO World Heritage Site.<br />
99
Travel<br />
LAS ALPUJARRAS,<br />
GRANADA, SPAIN<br />
Forget Barcelona and the crowd. Head<br />
on over to the south of Spain to the<br />
province of Granada which infamously<br />
houses the Moorish fortress Alhambra.<br />
However, we recommend a trip to<br />
the lesser-known region within Sierra<br />
Nevada’s southern slopes known as Las<br />
Alpujarras. Green and fertile all year<br />
round with melting snow from the Sierra<br />
Nevada peaks, the landscape here is<br />
dotted with olive groves, ecological<br />
farms and Berber houses. Why should<br />
you visit this place locked in time, except<br />
for houses peppered with TV satellite<br />
dishes? It’s small, steeped in culture and<br />
history, has a population that is both<br />
charming and humble and Lanjarón,<br />
one of the biggest towns in the area<br />
is famed for its natural spring water.<br />
Looking into history, Las Alpujarras<br />
was the last stronghold of the Moors<br />
or Spanish Muslims, who sought refuge<br />
in the region after the Reyes Católicos<br />
(Catholic monarchs) conquered Granada<br />
in 1492. Today, Berber influences remain,<br />
evident in the narrow winding village<br />
streets and the white houses made from<br />
uncut stone. Apart from Lanjarón, the<br />
villages of Pampaneira, Capileira and<br />
Bubión are the most picturesque in<br />
the region. The villages bustle with<br />
artisanal crafts, chocolate shops, wine<br />
bars and restaurants.<br />
TAKE A DRIVE<br />
ALONG YOUR OWN<br />
INNER-STATE<br />
MAHABALIPURAM,<br />
TAMIL NADU, INDIA<br />
Lose yourself in the history of the Pallava<br />
rulers in this ancient city of<br />
Mahabalipuram which portrays a slew<br />
of pagodas, temples, rock carvings and<br />
a giant boulder that defies gravity! Most<br />
of the temples and rock carvings of this<br />
place were built during the reigns of<br />
Narasinha Varman I (AD 630-668) and<br />
Narasinha Varman II (AD 700-728).<br />
Though the initial kings of Pallava<br />
dynasty were followers of Jainism, the<br />
conversion of Mahendra Varman (AD<br />
600-630) to Shaivism led most of the<br />
monuments to be related with Shiva or<br />
Vishnu. Places to visit include the Shore<br />
Temple, a three-in-one abode of god<br />
with a Vishnu temple sandwiched<br />
between two Shiva temples, the Varaha<br />
Cave, a small rock-cut hall which is a<br />
faceted and finished gem with four<br />
panels of the famous Pallava<br />
doorkeepers known as dvarapalas. Also<br />
not to be missed out is Lord Krishna’s<br />
Butter Ball which is believed to be a<br />
chunk of butter dropped by the gods.<br />
The giant boulder appears to be frozen<br />
on the hill it sits on and no one is quite<br />
sure why.<br />
Set your mind free, throw some<br />
favourite CDs into the car,<br />
pack a book for quick or long<br />
reads later and really give yourself<br />
the time to get into it, with no<br />
smartphones or guilt nagging you<br />
to short-circuit your thoughts.<br />
However, no matter where you go,<br />
pull off the road an hour before<br />
hunger strikes to ask anyone on<br />
the street or at the petrol station,<br />
“Where’s a good place to eat<br />
around here?” or stop at a grocer<br />
to round up enough vegetables<br />
and homemade goodies to save<br />
yourself a trip to the supermarket<br />
when you get home. When you<br />
pull over at night, begin a journal,<br />
not just of the day you’ve had but<br />
the life you want. If it worked,<br />
share your inner-journey car trip<br />
with someone you trust and love.<br />
If it didn’t, you need to change<br />
the route!<br />
100
AVIATRICKS<br />
& TREATS<br />
The [F]light Side<br />
Did you know that airlines carried 48% of the Earth's population last year? The International Air<br />
Transport Association's (IATA) 60th Edition of the World Air Transport Statistics (WATS) revealed that<br />
system-wide, airlines carried 3.6 billion passengers on scheduled services, an increase of 7.2% over<br />
2014, representing an additional 240 million air trips. Phew! That is a lot of people travelling by air!<br />
And here are three more interesting and weird facts in the world of aviation!<br />
DID YOU KNOW QANTAS<br />
INVENTED BUSINESS CLASS<br />
IN 1979?<br />
Although it's debatable which airline<br />
invented Business Class, Australian airline<br />
operator Qantas has continued to state<br />
that it introduced the world's first Business Class<br />
and claims bragging rights for the now-established<br />
name. Qantas, which flew its first flight in 1922, is<br />
also the world's second oldest airline.<br />
CROCODILES ON A PLANE!<br />
A Let-410 aircraft belonging to Congolese airliner Filair<br />
crashed and killed all its crew members and passengers<br />
on board except for one lone survivor and reasons for the<br />
crash have been heavily blamed on fuel starvation and a<br />
possible live crocodile that was on board!<br />
Investigators initially thought the plane crashed because<br />
it ran out of fuel. That is until the human survivor explained<br />
what really happened.<br />
Both the cause of the accident and the crocodile remains<br />
uncertain till this very day.<br />
DOES YOUR AEROPLANE<br />
FOOD TASTE BLAND?<br />
The atmosphere in an aeroplane cabin<br />
dries out a person’s nose and the changing<br />
air pressure numbs about one third of a<br />
person’s taste buds. This is one reason<br />
for airlines adding lots of spices and salt<br />
to their foods. Additionally, order yourself<br />
a tall glass of Bloody Mary because<br />
tomato juice tastes less acidic in the air.<br />
101
Chronicles<br />
WORLD<br />
TELEVISION DAY<br />
<strong>NOVEMBER</strong> 21<br />
Turning<br />
Back Time<br />
DO YOU STILL WATCH THE TELLY?<br />
Television represents a symbol for communication and globalisation in the<br />
modern world. However, there’s more to World Television Day which falls on<br />
November 21 and isn’t just about telling you to watch more TV.<br />
The day isn’t a celebration of the tool but rather<br />
the philosophy to which it represents. After all,<br />
without the television, those who don’t get the<br />
opportunity to travel much would not know<br />
what the Serengeti looks like, for instance!<br />
Or perhaps, you would not know what life is<br />
like for a child living in a poverty-stricken<br />
part of the world. Television allows viewers<br />
more than just a window to the ‘other side’.<br />
It allows you to experience global exchanges<br />
focusing on peace, security, economic and<br />
social development and the enhancement<br />
of cultural exchange which indicate the<br />
growing significance of television in today’s<br />
changing world.<br />
The day, which is officially recognised by the<br />
United Nations since 1996, allows for<br />
information sharing as television facilitates<br />
social and cultural communication and<br />
encourages cooperation and partnerships in<br />
the world.<br />
So, it is not just about you keeping updated<br />
about the latest episode on the Kardashian<br />
family or watching your favourite cartoons<br />
because the day was created to raise awareness<br />
for the increasing impact television has on<br />
decision-making by bringing world attention<br />
to conflicts and threats to peace and security<br />
and its potential role in sharpening the focus<br />
on other major issues, including economic and<br />
social issues.<br />
Television weren't always flat screens. Here's one that<br />
your parents or grandparents use to watch from!<br />
Early TV monitors used cathode ray tubes (CRT)<br />
but it has been replaced by thinner screens that<br />
use liquid crystal display (LCD) and plasma.<br />
102
INTERNATIONAL<br />
CIVIL AVIATION DAY<br />
<strong>DECEMBER</strong> 7<br />
Chronicles<br />
FLY ME TO THE MOON<br />
International Civil Aviation Day helps generate and reinforce worldwide awareness of the importance<br />
of international civil aviation to the social and economic development of countries.<br />
DID YOU KNOW THAT THE WORLD’S<br />
MOST EXPENSIVE FLIGHT TICKET IS<br />
PEGGED AT USD38,000 OR ROUGHLY<br />
RM160,000?<br />
Etihad Airways’ route connecting Mumbai and New York City<br />
via Abu Dhabi holds the title of having the most expensive<br />
ticket in the world for a commercial scheduled flight as the<br />
one-way ticket on its private luxurious suite, The Residence.<br />
DID YOU KNOW THAT LONDON'S<br />
HEATHROW AIRPORT HAD A PLANE<br />
TAKING OFF EVERY 45 SECONDS<br />
IN 2014?<br />
That's 1,400 flights landing and departing daily and nearly<br />
half a million, annually. That's a lot of air traffic pegged for the<br />
sixth busiest airport in the world for the year 2015.<br />
For International Civil Aviation Day 2015-2018, the Council<br />
has selected the following theme:<br />
“WORKING TOGETHER TO<br />
ENSURE NO COUNTRY IS<br />
LEFT BEHIND”<br />
2015–2018<br />
DID YOU ALSO KNOW THERE IS A<br />
SPECIAL DAY DEDICATED TO THE CIVIL<br />
AVIATION INDUSTRY?<br />
Together with the United Nations (UN) and the International<br />
Civil Aviation Organisation (ICAO), the day promotes and<br />
raises awareness on creating, cooperating and realising a truly<br />
global rapid transit network at the service of all mankind. This<br />
is done through various activities such as seminars, published<br />
material, educational lectures, classroom activities and news<br />
announcements on international civil aviation topics related<br />
to the day.<br />
Moreover, every five years, coinciding with ICAO anniversaries,<br />
the ICAO Council establishes a special anniversary theme for<br />
International Civil Aviation Day. Between these anniversary<br />
years, Council representatives select a single theme for the<br />
full four-year intervening period.<br />
The campaign highlights ICAO’s efforts to assist countries in<br />
implementing ICAO Standards and Recommended Practices<br />
(SARPs). The main goal of this work is to help ensure that SARP<br />
implementation is better harmonised globally so that all<br />
countries have access to the significant socio-economic<br />
benefits of safe and reliable air transport and can address<br />
safety, security and emissions-related issues.<br />
103
Chronicles<br />
LABUAN<br />
AIRPORT<br />
Did someone say duty-free?<br />
Labuan is a duty-free port and a thriving<br />
offshore international financial centre.<br />
If you intend to spend your next short<br />
getaway here, the Labuan Airport will<br />
always be at your service.<br />
Divided into commercial and military air<br />
traffic, Royal Military Air Force (RMAF)<br />
manages the control tower, provides<br />
fire protection services and runs military<br />
movements. The main terminal is<br />
controlled by Malaysia Airports and it<br />
operates passenger and commercial<br />
services including maintenance to<br />
airside facilities. The airport’s average<br />
commercial traffic is between 30 and<br />
36 flights per day which consist of<br />
Malaysia Airlines, MASWings, AirAsia<br />
and MASkargo. In 2015, the airport<br />
received a total of 684,108 passengers.<br />
Labuan Airport began as a landing strip<br />
in 1944 before a concrete runway was<br />
built to accommodate larger aircraft in<br />
1960. In 1977, the runway was lengthened<br />
to its current 2,287 metres and the<br />
terminal was upgraded. The airport<br />
underwent its last redevelopment in<br />
2008 and can currently cater to two<br />
million passengers per year plus a<br />
runway that can accommodate wide<br />
body aircrafts such as the A330 and<br />
B777. The Labuan Airport is also able<br />
to accommodate international flight<br />
movement with the well-equipped<br />
Customs, Immigration and Quarantine<br />
(CIQ) ready to serve all passengers.<br />
The airport’s busiest months are normally<br />
May, September and December because<br />
of international events and school<br />
holidays while slow seasons are normally<br />
around February or fasting months.<br />
As it is only a mere two-kilometre<br />
distance from Victoria Town, the airport<br />
offers good passenger amenities and<br />
services such as duty-free shops where<br />
one can purchase imported chocolates,<br />
convenience stores, restaurants and<br />
fast food chain McDonald's as well as<br />
Starbucks if you're in the mood for a<br />
steaming cuppa! There are also self<br />
check-in kiosks catering to Malaysia<br />
Airlines and AirAsia apart from ample<br />
parking space for both passengers<br />
and visitors.<br />
Labuan has remained a favourable<br />
destination that promises peacefulness,<br />
serenity and beautiful memories for<br />
travellers because it acts as an<br />
international financial hub while offering<br />
other attractions such as 18-hole golf<br />
course, pristine beaches and duty-free<br />
shopping experiences.<br />
104
Reality Check<br />
WHAT WOULD MAKE<br />
YOUR PARKING EXPERIENCE<br />
BETTER AT KLIA?<br />
CAN BE<br />
IMPROVED<br />
LAI HONG MING<br />
Kuala Lumpur<br />
BAD<br />
GOOD<br />
“There are plenty of empty car park bays.”<br />
This issue’s Reality Check is all about ensuring better parking<br />
facilities at the airports. Runway to Success (RtS 2020), Malaysia<br />
Airports’ five-year business plan, has listed car park facilities as<br />
one of its priorities under Total Airport Experience and intends<br />
to improve facilities for its passengers. But, what do you think<br />
of the current facilities and what would you like to see implemented<br />
in the future? And what better way to provide room for<br />
improvement than by receiving feedback from the people who<br />
use the car parks the most – passengers and airport staff? Here’s<br />
what some of them had to say.<br />
ISMAIL JANTAN<br />
Kuala Lumpur<br />
“Despite the walkalators, it is still a long journey from the car<br />
park to the Departure or Arrival halls. This is especially so for<br />
the elderly.”<br />
AHMED<br />
MUTHAR<br />
Jeddah,<br />
Saudi Arabia<br />
“There are days<br />
when I can’t find<br />
an empty car park<br />
space but there<br />
are days when it<br />
takes me less than<br />
a minute.”<br />
IKRAM BAHAUDIN AND<br />
MOHD ADRI DAHALAN<br />
Sepang, Selangor<br />
“We always manage to find spots to park our cars and the car<br />
park is pretty huge.”<br />
105
Reality Check<br />
MOHD SUIB NASIR AND<br />
AZUAN IB BERAHIM<br />
Bandar Baru Salak Tinggi, Selangor<br />
“On weekdays, it’s usually a breeze to get a parking spot.<br />
But, during the weekends or public holidays, it is a little<br />
difficult. Perhaps, to look into having temporary bays during<br />
those periods?”<br />
ANILDEEP<br />
SINGH<br />
Kuala<br />
Lumpur<br />
“The car park is<br />
well-lit.”<br />
HARBINDER SINGH<br />
Kuala Lumpur<br />
“The airport should install individual bay LED lighting indicators<br />
like those seen at major shopping malls.”<br />
LIOW LOO<br />
KEONG<br />
Kuala<br />
Lumpur<br />
“The air circulation<br />
is bad and the lift<br />
signals often do<br />
not work.”<br />
NORLILY OSMAN<br />
Kuala Lumpur<br />
“I parked my car after dark and there were parts of the car<br />
park that are poorly lit. The management should conduct<br />
more frequent checks.”<br />
106
BADARUDIN<br />
JAMALUDIN<br />
Bahau, Negeri<br />
Sembilan<br />
“There should be more<br />
parking bays for each<br />
floor and more signages to<br />
indicate towards Departure<br />
or Arrival Level.”<br />
Reality Check<br />
NUR FARAHIYAH ALLI<br />
Nilai, Negeri Sembilan<br />
“I use the Malaysia Airlines car park pass. So, no issues with<br />
parking fees and parking bay availability.”<br />
AKMA ABD HAMID AND<br />
MOHD DAWI ITHNIN<br />
Kemaman, Terengganu<br />
“The car park facilities are good.”<br />
MUSTAFA<br />
MOHD HUD<br />
Nilai, Negeri<br />
Sembilan<br />
“It would be convenient<br />
to see those LED signal<br />
lights above each parking<br />
bay from afar.”<br />
RAJA SAZITA<br />
RAJA AHMED<br />
SIFFUDIN<br />
Kuala Lumpur<br />
“Since the airport began<br />
operating, I don’t think<br />
we’ve seen much changes.<br />
An overall change in<br />
appearance could help.”<br />
AHMED NASSIR<br />
Shabwah, Yemen<br />
“It’s pretty good. I can<br />
always easily find a spot<br />
to park.”<br />
IBRAHIM NIZAM, RAIED BASAN AND<br />
ABDUL RAHMAN BASAN<br />
Damascus, Syria<br />
“We’re always searching for the elevators after parking.<br />
Signages should be placed at strategic locations.”<br />
107
What's<br />
C onverging<br />
Reimagining Airports<br />
Documentary on klia2 screened in conjunction<br />
with Malaysia Day celebrations<br />
Malaysia Airports celebrated the nation's 53rd Malaysia Day<br />
by showing its contribution to nation building via a sneak<br />
preview of Reimagining Airports – a documentary on the<br />
making of klia2.<br />
The preview was held at Golden Screen Cinemas (GSC)<br />
Alamanda Putrajaya on September 15 and attended by<br />
Malaysia Airports' Chairman, Tan Sri Datuk Sri Dr Wan Abdul<br />
Aziz Wan Abdullah and Managing Director, Datuk Badlisham<br />
Ghazali.<br />
In his opening remarks, Badlisham said, since its opening on<br />
2 May 2014, klia2 has been regarded as one of the nation's<br />
iconic landmarks and the almost two-hour long documentary<br />
was a celebration of that.<br />
"In its two years of operations, klia2 has already experienced<br />
steady growth – its passenger traffic numbers for 2015, at 26<br />
million, was 9% more than that of 2014."<br />
He also said<br />
klia2, which<br />
was built for<br />
a capacity<br />
of 45 million<br />
passengers<br />
per annum,<br />
recorded 12%<br />
more growth in the first half of this year when compared to<br />
the same period last year.<br />
He said klia2 has also stimulated its own economic growth.<br />
"For its construction, a total of 61 packages had been awarded<br />
to 114 companies to fulfil this aim. The abundance of retail<br />
space in klia2 has also provided business and job opportunities<br />
to more than 100,000 people. On top of that, 36% of the<br />
retail space in klia2 is occupied by Bumiputera entrepreneurs<br />
– higher than any downtown shopping malls. By the end of<br />
<strong>2016</strong>, this number would reach 40%."<br />
Badlisham added that the terminal was already larger than<br />
some major airports around the world and is expected to bring<br />
30 million passenger traffic numbers in 2025 and will function<br />
at its full passenger traffic capacity by 2035.<br />
The documentary featured the team and crew members<br />
responsible in building the RM4 billion terminal with then<br />
Malaysia Airports Managing Director, Tan Sri Bashir Ahmad,<br />
spearheading the group.<br />
Viewers were enlightened on several key features regarding<br />
klia2 which included the terminal having the tallest control<br />
tower in the world, being one of three airports in the world<br />
to have a sky bridge which allows passengers a stunning view<br />
of the airside, possessing three runways and finally being the<br />
largest low cost carrier terminal in the world.<br />
The klia2 documentary ticket stub<br />
Viewers watching the klia2 documentary<br />
Malaysia Airports' Managing Director, Datuk Badlisham Ghazali (right) and Chairman, Tan Sri<br />
Datuk Sri Dr Wan Abdul Aziz Wan Abdullah<br />
108
Move Your Body!<br />
Malaysia Airports celebrates National Sports Day<br />
<strong>2016</strong> with employees and public<br />
Malaysia celebrates National Sports Day on the second<br />
Saturday in the month of October. This time around, the<br />
second edition of the event, an initiative by the Youth<br />
and Sports Ministry was celebrated in full spirit at the KL<br />
International Airport (KLIA) by Malaysia Airports.<br />
Clad in full sportswear, more than 700 participants<br />
including the public and employees of Malaysia Airports<br />
took part in the three-hour event filled with many exciting<br />
activities like KLIA Aerobics & Zumba party, Kayuhan KLIA,<br />
‘AIRmazing Race’ and KLIA Street Soccer Challenge.<br />
Malaysia Airports' Senior General Manager, Zainol<br />
Mohd Isa said, "Such a programme brings more than<br />
joy to us. Beyond the obvious health benefits, sports<br />
teach us much about life. It teaches us about teamwork,<br />
getting along with others and how to work together to<br />
achieve a common goal. On behalf of Malaysia Airports,<br />
I congratulate YB Khairy Jamaludin and the Ministry of<br />
Youth & Sports for making this a national event."<br />
The Youth and Sports Minister, Khairy Jamaluddin also<br />
made a special appearance at the event and participated<br />
in the KLIA Aerobics & Zumba party.<br />
What's<br />
C onverging<br />
Malaysia Airports believes in the importance of<br />
promoting a healthy lifestyle for its employees. As such,<br />
the company organises regular sports activities and<br />
events, which includes its monthly aerobic sessions<br />
for employees and passengers at KLIA and klia2<br />
terminals, inter and intra department football<br />
tournaments and other indoor and outdoor<br />
sports activities. These activities not only<br />
bring joy and enthusiasm, but also promotes<br />
healthy competition as well as strengthens the<br />
relationship amongst its employees.<br />
HURRY UP!<br />
AIRmazing Race participants<br />
looking for answers to the<br />
questions<br />
ALL SET TO RIDE! Malaysia Airports cycling team riding<br />
their way out of KLIA<br />
Youth and Sports Minister, Khairy Jamaluddin<br />
(centre) participating in the Zumba activity<br />
Messi in the<br />
making<br />
A winning smile from AIRmazing Race Champion -'Team<br />
Professional' with Malaysia Airports Senior General<br />
Manager, Zainol Mohd Isa<br />
AIRmazing Race participants with their cash money and medals<br />
109
Open for Business:<br />
KLIA Premier Access Lounge<br />
Hop on a buggy, cut queues and enjoy free WiFi!<br />
The lounge's ribbon-cutting ceremony was<br />
officiated by Malaysia Airports' Managing<br />
Director, Datuk Badlisham Ghazali (third from left).<br />
There's a new Premier Lounge in the area if you're looking for<br />
an intimate atmosphere with some of the most scenic airport<br />
panoramic views. Located on the 9th floor of the Sama-Sama<br />
Hotel KLIA, the lounge offers a quick relaxation treat for those<br />
after a long business meeting or long haul flight as well as being<br />
perfect for a pre-dinner beverage or a late night port. Guests<br />
staying on the 9th floor and all suites receive an exclusive access<br />
to the Premier Lounge, along with a range of special privileges<br />
which include:<br />
• Complimentary coffee, tea, juices and soft drinks from 6am<br />
till 11pm<br />
• Complimentary breakfast from 6am till 11am<br />
• Complimentary evening cocktails from 6pm till 8pm<br />
• Complimentary Wi-Fi at Premier Lounge<br />
• Complimentary use of the Premier meeting room for 4 hours<br />
(based on availability)<br />
• Complimentary local in-state phone calls<br />
KLIA Premier<br />
Access, the first<br />
ever airport<br />
premium lounge,<br />
was unveiled<br />
by Malaysia<br />
Airports recently<br />
in its bids to lure<br />
more premium<br />
passengers to<br />
KL International<br />
Airport (KLIA).<br />
The facility is<br />
outlined in Runway to Success 2020 (RtS2020)’s strategic pillar,<br />
Total Airport Experience (TAE), in line with its mission to provide<br />
joyful experience.<br />
Malaysia Airports' Managing Director, Datuk Badlisham Ghazali<br />
officiated the launch on October 21 in the presence of Malaysia<br />
Airports' senior management team and journalists.<br />
• Complimentary pressing or dry cleaning of 2 items daily<br />
• Complimentary parking in the basement garage (not applicable<br />
for valet parking)<br />
What's<br />
C onverging<br />
He said, "The KLIA Premier Access provides a seamless<br />
experience to departure and arrival travellers with a unique<br />
hospitality standard of services which allows passengers a priority<br />
access lane right to the boarding gate. Currently, the service is<br />
available at the KLIA main terminal only and there is a plan to<br />
provide similar service to klia2."<br />
For a premium package, the service includes meet and greet at<br />
Level 5, kerbside where the Kiosk is located or at Sama-Sama<br />
Hotel and passengers will be transferred by a buggy right to the<br />
lounge. A light refreshment is served throughout the day with<br />
free internet and Wi-Fi access up to maximum three hours usage.<br />
With the priority access pass, passengers are escorted to the<br />
dedicated lane for security check at Immigration and Customs,<br />
train ride to Satellite Building and departure gate. Rates for<br />
individual, couple or family are available and booking can be<br />
made online via www.samasamahotels.com/kliapremieraccess<br />
KLIA Premier Access is located at Level 5, Main Terminal Building, KLIA<br />
(Next to KLIA's VIP Room)<br />
Newly-designed Premier Lounge<br />
at Sama-Sama Hotel<br />
• Complimentary local faxing and photocopying<br />
• Local newspaper<br />
• Late check-out until 3pm (based on availability)<br />
• Express check-out service<br />
• Personalised wake-up call with coffee or tea<br />
• Complimentary scheduled return shuttle service to the klia2<br />
(based on availability)<br />
For reservation, call 603-8787 3333 or<br />
visit www.samasamahotels.com<br />
110
What's<br />
C onverging<br />
VROOM! VROOM!<br />
Shoppers Experienced F1 Adrenaline Rush<br />
at Mitsui Outlet Park KLIA Sepang<br />
Have you ever driven in an F1 race car? Well, shoppers<br />
managed to do just that at the Mitsui Outlet<br />
Park KLIA Sepang as they drove the exclusive<br />
Redbull F1 simulator that was sponsored by<br />
PUMA, made available between September<br />
15 and October 4 at the Sunshine Square. To<br />
add to the excitement, the participant with the<br />
record-breaking speed on the simulator walked<br />
away with Mitsui Outlet Park KLIA Sepang cash<br />
vouchers worth RM1,000 and a PUMA watch.<br />
In celebration of the Mid Autumn Festival, the mall also<br />
hosted a lantern-making workshop between September 10<br />
and 12 and between September 16 and 18 where families and<br />
children converged to create artistic lanterns.<br />
There were also discounts up to 90% throughout the mall.<br />
Lantern<br />
Lucky shoppers drove the exclusive Redbull F1 simulator at<br />
Sunshine Square<br />
Year-End Fetes at Mitsui Outlet<br />
Park KLIA Sepang<br />
Play games with your children during the Kids<br />
Carnival held between December 3 and 12<br />
A myriad of exciting discounts,<br />
events and activities will commence<br />
between November 18 and<br />
January 2, next year, at the Mitsui<br />
Outlet Park KLIA Sepang which<br />
are sure to capture the hearts of<br />
patrons, adults and children alike.<br />
Complementing the 1Malaysia Year-<br />
End Sale, there are three carnivals<br />
namely Sports, Kids and Christmas.<br />
During the Sports Carnival held between November 18 and<br />
December 4, mini sport games will be made available. Children<br />
will have a field day with the sports activities lined up and the<br />
excitement will snowball during the Kids Carnival held between<br />
December 3 and 12. Every weekend, there will be pizza-making<br />
and crafting an assortment of Christmas keepsakes. There will<br />
also be walkabout magicians and clowns, magic shows and<br />
balloon sculpting.<br />
During the weekends in December, the Christmas Carnival<br />
will have Santa making his rounds at the outlet mall with his<br />
cheery Santarinas, caroling and Christmas performances. The<br />
carnival is held between December 6 and January 2, next year.<br />
Redemption gifts are also up for grabs as a special reward to<br />
shoppers exclusively during the Christmas season.<br />
MFMA Development General Manager, Yuta Inoue said.<br />
"Exclusively for this year, we have intertwined the annual yearend<br />
hype with enriching experiences to create a memorable<br />
shopping experience for our patrons. Shoppers frequenting the<br />
outlet mall will not only be spoilt for choice at the incredible<br />
year-end discounts of up to 90% across the spectrum of brands<br />
and offerings but they will also be charmed by the special<br />
treats that we have in-store for them ranging from health tips<br />
to cooking and crafting as well as festive amusements to thrill<br />
the children and the young at heart. "<br />
111
Best Practices of Complaint<br />
Management Award in the Bag!<br />
Malaysia Airports has been showcasing efficiency and<br />
excellence in their daily operations by adopting an innovative<br />
approach in solving challenges to raise service standards within<br />
the Land Public Transport (LPT) industry.<br />
By doing so, the airport operator recently bagged the Best<br />
Practices of Complaint Management Award for the Train<br />
General Manager Engineering of Malaysia Airports, Khairiah Salleh<br />
(second from left) holding the award with other award winners<br />
during the symposium.<br />
The KL International Airport (KLIA) and klia2<br />
ushered Deepavali with its passengers and staff<br />
through a simple yet meaningful celebration<br />
held throughout the month of<br />
October and November <strong>2016</strong>.<br />
Cookies galore!<br />
Both terminals were decorated<br />
to the nines with large<br />
installations displayed at key<br />
areas within the airports while<br />
dance performances were<br />
staged by Malaysia Airports'<br />
employees.<br />
Passengers and staff were<br />
also delighted to receive<br />
colourful cookies that were<br />
distributed at the terminals<br />
on November 29.<br />
What's<br />
C onverging<br />
Transit System (TTS) category at the Land Public Transport<br />
Commission (SPAD)'s LPT Symposium <strong>2016</strong> Gala Dinner &<br />
Industry Awards held at Kuala Lumpur Convention Centre.<br />
General Manager Engineering of Malaysia Airports, Khairiah<br />
Salleh said, "This award was presented to us for our complaint<br />
management efforts in 2015 whereby we provided immediate<br />
response to all complaints and resolved<br />
them within 7-15 working days. It also<br />
validates our ongoing efforts in improving<br />
service excellence at our airports as part<br />
of our Total Airport Experience (TAE)<br />
initiative – a strategic pillar under the<br />
Malaysia Airports five-year business plan,<br />
Runway to Success 2020 (RtS2020). Even<br />
though the KLIA Engineering division<br />
is not normally customer-facing, we<br />
embrace the company’s aim to transform<br />
into a service leader in line with our<br />
mission to create joyful experiences at<br />
our airports."<br />
KLIA and klia2 lights it up<br />
for Deepavali<br />
Festival had the terminals pumped up with<br />
decorations, performances and cookies for passengers<br />
Decorations<br />
were lit!<br />
Bollywood mode on!<br />
A passenger and her child<br />
receiving cookies<br />
112
What's<br />
C onverging<br />
8 Winners Walk Away with<br />
Domestic Holiday Packages<br />
ERAMAN Shop & Stay Campaign is still ongoing<br />
with more holiday packages up for grabs<br />
ERAMAN Malaysia made eight shoppers<br />
smile from ear to ear while handing out<br />
prizes that they had won. The prizes<br />
include luxury hotel packages and<br />
ERAMAN shopping vouchers as part<br />
of ERAMAN Shop & Stay (September<br />
and October) campaign.<br />
The prize giving ceremony held on<br />
November 2 at KLIA saw the September<br />
grand prize winner Siti Fatimah Abu<br />
Hamid from Muar, Johor, walking away<br />
with a 3D/2N stay at Shangri-La Rasa Ria<br />
Resort, Kota Kinabalu while Nor Azlan<br />
Sabtu from Negeri Sembilan, Siti Aslisah<br />
Willie from Tuaran and Ho Rina from<br />
Kota Kinabalu took home ERAMAN cash<br />
vouchers worth RM100 each.<br />
The October grand prize winner, Martina<br />
Yusof from Seremban, Negeri Sembilan,<br />
walked away with a 3D/2N stay at<br />
Shangri-La Rasa Sayang, Penang while<br />
Abang Rabaiee Abang Muhi, Kaslihah<br />
Aman from Kuching and Faridah Lazim<br />
from Kota Kinabalu won ERAMAN cash<br />
vouchers worth RM100 each.<br />
The Shop & Stay campaign is a six<br />
months campaign which runs from<br />
August 15 till February 15, 2017. Luxury<br />
hotel packages and ERAMAN shopping<br />
vouchers worth RM15,000 is up for grabs<br />
by ERAMAN customers who spend a<br />
minimum of RM30 in a single receipt<br />
at Airport Shoppe. On top of that,<br />
ERAMAN customers will also be entitled<br />
to receive RM10 cash voucher which<br />
can be redeemed at Chocolate Shop.<br />
Malaysia Airports (Niaga) Sdn Bhd<br />
General Manager, Zulhikam Ahmad said,<br />
"One of the reasons why we introduced<br />
the Shop & Stay campaign is because<br />
not only did we want to reach out and<br />
connect with travellers everywhere, at<br />
the same time we wanted to reward our<br />
customers inclusive of airport employees.<br />
Malaysia Airports (Niaga) Sdn Bhd General Manager, Zulhikam Ahmad (second from left)<br />
with September grand prize winner Siti Fatimah Abu Hamid, October grand prize winner<br />
Martina Yusof and Niaga Retail Operations Head, Aini Abu Hassan. They are flanked by<br />
Malaysia Airports staff<br />
This is a first time for ERAMAN and<br />
we hope that with these exclusive<br />
prizes, our customers will get<br />
excited and spend more at ERAMAN<br />
continuously."<br />
"Congratulations to all of our winners<br />
who won. I would urge all of you<br />
to continue to spend at Airport<br />
Shoppe as there are four more luxury<br />
accommodation packages to be won<br />
in the next few months. Customers<br />
can look forward to winning a 3D/2N<br />
stay package stay at Vivanta by Taj<br />
Rebak Island, Langkawi, Miri Marriot<br />
Resort & Spa, Sarawak, Lexis Hibiscus,<br />
Port Dickson, Negeri Sembilan or a<br />
Berjaya Langkawi Resort, Langkawi,"<br />
added Zulhikam.<br />
Siti Fatimah (left) and Martina (right) with<br />
Zulhikam, grinning from ear to ear<br />
113
What's<br />
C onverging<br />
Malaysia Airports' air hubs<br />
promoted at World Routes <strong>2016</strong><br />
More airlines from China eyeing Malaysia as<br />
prominent tourist destination<br />
Airports all around the globe met<br />
airlines around the world at a table<br />
talk marketing event recently to build<br />
relationships, develop strategy and<br />
negotiate, plan and discuss the future<br />
of global air services.<br />
This year, the 22nd World Route<br />
Development Forum or better known as<br />
World Routes was hosted by Chengdu<br />
Shuangliu International Airport (CDIA).<br />
The forum saw Malaysia Airports'<br />
team converging at Chengdu Century<br />
City New International Exhibition &<br />
Convention Centre to discuss and<br />
present impressive facts and figures<br />
about Malaysia Airports and its five<br />
international gateways into Malaysia.<br />
The Malaysia Airports Airline Marketing<br />
Division team was led by General<br />
Manager Mohamed Sallauddin Haji<br />
Mat Sah, Airline & Market Development<br />
Manager, Sarjanisham Darus, Marketing<br />
Communication & Services Manager,<br />
Mohd Shaffreen Nooranee, Marketing<br />
Communication & Services Senior<br />
Executive, Mohd Faizal Md Haris,<br />
Marketing Research & Analysis<br />
Executive, Abdul Hazim Idris, Airline<br />
& Market Development Executive,<br />
Azrul Izham Abdul Jamil and Business<br />
Intelligence Executive, Mohd Hyziereza<br />
Daud.<br />
Mohamed Sallauddin said the 22nd<br />
World Route Development Forum<br />
provided the opportunity to make a<br />
lasting Malaysian impact on airline route<br />
planners and to showcase KLIA and<br />
the International Airports of Langkawi,<br />
Penang, Kuching and Kota Kinabalu.<br />
"As apparent from our close partnership<br />
with Tourism Malaysia, we are actually<br />
showcasing Malaysia to the world!<br />
Personally, while we received serious<br />
enquiries from airlines in various parts of<br />
the world, I was extremely encouraged<br />
by the number of emerging carriers<br />
especially from China who have set their<br />
eyes on Malaysia."<br />
"I believe we effectively communicated<br />
the message that airlines have the<br />
best choice of a regional air hub in<br />
Malaysia, the Heart of Asia – not just<br />
because of our strategic geographic<br />
location, but also for our pan-Asian<br />
multicultural infrastructure, as well as<br />
the excellent choice of five different<br />
airports and destinations that can cater<br />
to the requirements of practically every<br />
airline and its<br />
passengers!"<br />
After several meetings, the team was<br />
particularly encouraged by the number<br />
of new carriers expressing interest on<br />
Malaysia such as Qingdao Airlines,<br />
Shandong Airlines, Tibet Airlines and<br />
Colourful Guizhou Airlines.<br />
The team was accompanied by KL<br />
Airport Services Group Chief Executive<br />
Officer, Mohd Rani Hisham Samsudin<br />
and Head of Commercial Support,<br />
Woo Kam Weng. Also at the Malaysia<br />
Airports booth was Tourism Malaysia<br />
(Guangzhou) Marketing Executive,<br />
Aurora Zhong as well as Malaysian<br />
caterer based in Chengdu, Gourmet<br />
Malaysian Café, who provided piping<br />
hot satay for guests, complete with<br />
peanut gravy, cucumber, onion and<br />
ketupat rice.<br />
114
Experience<br />
TELL US WHAT YOU THINK!<br />
In a continuously evolving digital world, the art of printed materials may soon completely lose its touch.<br />
However, amidst it all, those that value the art of reading by flipping through the pages of a material<br />
physically still resonate and with that Convergence has gained momentum and universality since its<br />
inception. Furthermore, our core goals lie in improving content quality and entertain what matters most<br />
to us – you. Tell us how we should serve and stay relevant to you. We're all ears... or should we say, eyes?<br />
01<br />
02<br />
03<br />
How often do you read Convergence?<br />
q Once<br />
q 4 – 5 times<br />
q 2 – 3 times<br />
q ≥ 5 times<br />
How much time do you spend reading Convergence?<br />
q 5 minutes or less q 15 to 30 minutes<br />
q 5 to 15 minutes q ≥ 30 minutes<br />
Where and how did you get your copy of the magazine?<br />
q Airport information counter<br />
q Hotels<br />
q Friend<br />
q Direct Mail<br />
q Web/Online<br />
10<br />
11<br />
What would you like to read in the next issue<br />
of Convergence?<br />
q Interviews with celebrities/corporate figures<br />
q Travelling with children<br />
q Travelling on a budget – Backpackers Edition<br />
q Flying with your furry friend<br />
Do you have any other suggestions on how we can<br />
improve our publication?<br />
04<br />
05<br />
06<br />
How would you prefer to read Convergence?<br />
q Print q Online q Mobile app<br />
Do you share your copy with others?<br />
q No<br />
q 2 – 3 others<br />
q 1 other person q ≥ 3 people<br />
How would you rate the overall design and layout of<br />
the magazine?<br />
q Excellent<br />
q Poor<br />
q Good<br />
q No Comments<br />
q Fair<br />
12<br />
Would you like to contribute to future issues of<br />
Convergence (such as taking part in photo shoots,<br />
providing quotes or being interviewed for a<br />
potential story)?<br />
If yes, please provide your full name, email address and<br />
phone number in the box below.<br />
07<br />
08<br />
09<br />
How would you rate the overall quality of the articles<br />
in the magazine?<br />
q Excellent<br />
q Poor<br />
q Good<br />
q No Comments<br />
q Fair<br />
Would you read Convergence again?<br />
q Yes<br />
q No<br />
Where would you like to find Convergence apart from<br />
the airport?<br />
q Hotels q Cafes q Medical facilities<br />
Name: ________________________________________<br />
______________________________________________<br />
Address: ______________________________________<br />
______________________________________________<br />
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Mobile no: ____________________________________<br />
E-mail: ________________________________________<br />
Cut here<br />
Send us your feedback via Mail to the address below:<br />
Address: N-2-6, Plaza Damas, 60, Jalan Sri Hartamas 1, 50480 Kuala Lumpur, Malaysia.<br />
Tel: +603-6203 2522 Fax: +603-6203 4522<br />
Alternatively, you can also submit to the Information Counter at KLIA, klia2, Kota<br />
Kinabalu International Airport, Penang International Airport, Kuching International<br />
Airport, Langkawi International Airport and Sultan Abdul Aziz Shah Airport, Subang.<br />
Early submissions will receive a surprise gift from us!<br />
115
Social Media<br />
Follow Malaysia Airports:<br />
Get The Goss of its Happenings!<br />
Did you know that Malaysia Airports is on social media? Follow us to stay updated<br />
with the latest activities and happenings at our airports. Also, connect and share<br />
away your joyful experiences with us. We would love to hear from you!<br />
Follow Us On<br />
Malaysia Airports<br />
116
Social Media<br />
Follow Us On<br />
@malaysiaairports<br />
Follow Us On<br />
@MY_Airports<br />
117
The [F]light Side<br />
THE <strong>CONVERGENCE</strong><br />
CROSSWORD<br />
If you don't know who American Dan Feyer is, perhaps you should. Since late 2011, Feyer has finished<br />
over 95 percent of the New York Times puzzles in less than six minutes. He completes 88 percent of<br />
the Saturday puzzles – the hardest of the week – in less than five minutes. How long does it take you<br />
to complete a crossword puzzle? After all, this puzzle is nowhere near being difficult.<br />
ACROSS<br />
5. Feta cheese, onions and spinach fill this pie. Which pie<br />
are we referring to?<br />
7. This country is best known for its stunning views of fjords,<br />
an inlet of sea between high cliffs. However, it is also<br />
famous for a particularly stunning ice suite hotel located<br />
in one of its small town, known as _____________.<br />
8. This is Malaysia's unofficial national food that is served<br />
with a twist at this coffee cafe. Which cafe serves this dish?<br />
9. There's a street in Dublin that has the same name as the<br />
eldest child belonging to the Duke and Duchess of<br />
Cambridge.<br />
10. There's a special inedible 'butter ball' that you wouldn't<br />
want to miss at this town.<br />
DOWN<br />
1. These guys don't do mainstream when it comes to the<br />
type of their Christmas trees. It's a rather funky name for<br />
a tree, too!<br />
2. Malaysian born Australian film director, James Wan made<br />
a horror movie about a talking doll in 2007. What is the<br />
name of the act to which people change their voices as<br />
if it appears from a doll?<br />
3. This organisation helps introduce, regulate and make<br />
way for changes within the aviation industry, worldwide.<br />
What is the acronym given to this organisation?<br />
4. This cemetery sunk during the volcanic holocaust in which<br />
town?<br />
6. What is the surname of the anti-apartheid revolutionary<br />
leader who spent 27 years in a 8 x 7 feet prison cell at<br />
Robben Island?<br />
Send us your entries via:<br />
Snail Mail<br />
N-2-6, Plaza Damas, 60, Jalan Sri Hartamas 1, Sri Hartamas, 50480 Kuala Lumpur,<br />
Malaysia.<br />
Tel: +603-6203 2522 Fax: +603-6203 4522 Email: convergence@acepremier.com<br />
Entries with ALL correct answers will stand a chance to win a mystery prize from Malaysia<br />
Airports. The deadline for all entries is 27 December <strong>2016</strong>. Winners will be notified by<br />
phone or email.<br />
118
The [F]light Side<br />
1<br />
2<br />
3<br />
4<br />
5<br />
6<br />
7<br />
8 9<br />
10<br />
Fill in your particulars here:<br />
Name :_____________________________________________________<br />
Address :_____________________________________________________<br />
_____________________________________________________<br />
City :_____________________________________________________<br />
Postcode :_____________________________________________________<br />
State<br />
Country<br />
:_____________________________________________________<br />
:_____________________________________________________<br />
Telephone :_____________________________________________________<br />
Email<br />
:_____________________________________________________<br />
Cut here<br />
119
With 5 international airports, 16 domestic and<br />
18 short take-off and landing ports, Malaysia<br />
Airports is the company that helps connect the<br />
country – bringing together remote, rural communities<br />
with the vibrant cities and providing the country's<br />
premier gateway to the world beyond.<br />
Convergence highlights not only the happenings<br />
within our airports, but also brings you stories<br />
relevant to travel, business and leisure.<br />
Convergence e-magazine is available on Malaysia Airports' offi cial<br />
website, www.malaysiaairports.com.my and attracts millions of<br />
passengers seeking fl ight schedules.<br />
For advertising enquiries, please contact:<br />
AcePremier.com Sdn Bhd (829271-K)<br />
N-2-6, Plaza Damas,<br />
60 Jalan Sri Hartamas 1,<br />
Sri Hartamas 50480<br />
Kuala Lumpur, Malaysia.<br />
Tel : +603-6203 2522<br />
Fax : +603-6203 4522<br />
Email : convergence@acepremier.com<br />
Website : www.AcePremier.com